Doughboy Posted January 28, 2019 Share Posted January 28, 2019 Today I’ve been trying to play black ops 4 and it keeps kicking me saying lan cable not connected. Any reason why? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 29, 2019 Netduma Staff Share Posted January 29, 2019 13 hours ago, Doughboy said: Today I’ve been trying to play black ops 4 and it keeps kicking me saying lan cable not connected. Any reason why? I'm assuming this issue doesn't happen over WiFi? Have you tried a different Ethernet cable? Does the problem persist after resetting the PS4? It's a strange issue affecting PS4 Pro's. You could try setting your MTU on the PS4. To do that, follow this short guide here and manually enter the MTU numbers you come up with: https://kb.netgear.com/19863/Ping-Test-to-determine-Optimal-MTU-Size-on-Router Link to comment Share on other sites More sharing options...
Doughboy Posted January 31, 2019 Author Share Posted January 31, 2019 I did that the optimum setting is 1500. Without fragmentation. I don’t know what to do anymore to be honest. It’s still doing it I can just sit at the dashboard and it’ll do it. Why I dont know. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 31, 2019 Netduma Staff Share Posted January 31, 2019 7 hours ago, Doughboy said: I did that the optimum setting is 1500. Without fragmentation. I don’t know what to do anymore to be honest. It’s still doing it I can just sit at the dashboard and it’ll do it. Why I dont know. Aye I understand - I reckon the conclusion is that MTU isn't going to solve it. Check out the LAN port on your PS4 and see if the pins are out of alignment / if anything looks off. Do the same with your Ethernet cable. That's one of the most common causes (according to the temple of Google). Also check out this thread: https://community.eu.playstation.com/t5/PS4/LAN-Cable-Not-Connected/m-p/25617826 Looks like a very, very common issue with PS4 Pro's, definitely on the Sony side. Maybe replacing your Modem could solve it as an alternative. I'll have a look into if there's any router settings that could potentially solve it, but many of the controls on routers won't contain the solution. (e.g Port Forwarding, UPnP, DNS, MTU, QoS etc). Dan 1 Link to comment Share on other sites More sharing options...
Dan Posted January 31, 2019 Share Posted January 31, 2019 I get this on my ps 4 pro occasionally when using cat6 cables. Fingers crossed, has always been fixed by removing and reinserting Lan cable. Kudos to Netduma Jack for taking time to research a non-Netduma issue. Destination "go the extra mile" now arrived. Netduma Jack 1 Link to comment Share on other sites More sharing options...
Doughboy Posted January 31, 2019 Author Share Posted January 31, 2019 My modem is a netgear modem it doesn’t have anything but a power cord and a eithernet out. I’ll check the PS4 I’m thinking of getting a new router if this doesn’t work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 31, 2019 Administrators Share Posted January 31, 2019 Let us know what you find regarding the PS4 port. It would also be worth trying with different ethernet cables to see if you get the same issue with them after ruling out the console ethernet port Link to comment Share on other sites More sharing options...
Doughboy Posted January 31, 2019 Author Share Posted January 31, 2019 I just changed the cables on both consoles. Still got it. I checked the pins on the PS4 nothing was outta place. I used cat 5 instead of the cat 7 cables I normally use. Same result. It flashed on the screen for a second then went away. But it only happened once. My concern is that this didn’t happen before I updated my router for the ping assist. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 31, 2019 Administrators Share Posted January 31, 2019 I doubt that the update would have affected it, likely a coincedence but I'd suggest downgrading and seeing if you still get the issue Link to comment Share on other sites More sharing options...
theaveragejoe Posted January 31, 2019 Share Posted January 31, 2019 I've been having the same issue with my ps4 pro, so if anyone has the answer please post it on this thread. Thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 31, 2019 Administrators Share Posted January 31, 2019 46 minutes ago, theaveragejoe said: I've been having the same issue with my ps4 pro, so if anyone has the answer please post it on this thread. Thanks! Have you tried the previous suggestions? Link to comment Share on other sites More sharing options...
Doughboy Posted February 1, 2019 Author Share Posted February 1, 2019 Netgear is gonna call me and try to isolate the update from the router I guess to test just that. I don’t know if it’ll work I’ll keep u posted Netduma Jack 1 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 1, 2019 Netduma Staff Share Posted February 1, 2019 11 hours ago, Doughboy said: Netgear is gonna call me and try to isolate the update from the router I guess to test just that. I don’t know if it’ll work I’ll keep u posted Interesting, I'm glad they're taking action. Keep us updated about it Link to comment Share on other sites More sharing options...
Doughboy Posted February 4, 2019 Author Share Posted February 4, 2019 Well netgear tried to help me but at the time my router wouldn’t get anny connection so when I did I went on the webpage for the updated firmware and downloaded it from there. Before I did it through the router. It seemed to work so far no issues. Oh and I also put the PS4 in safe mode, and updated the system software from the internet in safe mode. That seemed to fix it for the time being. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 4, 2019 Administrators Share Posted February 4, 2019 Ok, thanks for letting us know. Hopefully it's all good now. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now