jordi08110 1 Report post Posted January 26 i have problems in all menus of netduma router page, i cant acces to factory reset and update( the icon of update is invisible and dont work), need a local link of update menu(type http://192.168.88.1/desktop/....) i cant upgrade by ever r-apps problems. i try reset in the back of router and wait minute, and unplug and wait minute but the problem persist. log-1548544547280.txt Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted January 26 Whats the actual issue? Can you take a screenshot of a page with the issue please Share this post Link to post Share on other sites
jordi08110 1 Report post Posted January 26 i cannot configure nothing, geo antibuffer... i clean cache of all browser firefox chrome, i dont have antivirus. need update to previous firmware but dont put the icon Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted January 27 What happens when you try to change a setting? What firmware are you on, the latest .29 version? Share this post Link to post Share on other sites
jordi08110 1 Report post Posted January 27 version 29. I just can not change any configuration as I said before, I want to fix it by updating the firmware again but I can not give the update icon because it does not detect it as I told you before and you can see in the photo. pass me the link above the browser to update to see if it can be solved Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted January 27 There is no link for it because it's a pop up window and not a page, there's no individual URL for it. When did you first notice that those options were unavailable to click? This definitely seems like a browser issue, try in an incognito browser, does it work then? Share this post Link to post Share on other sites
jordi08110 1 Report post Posted January 27 and again with the same thing it seems that the message is not read well or the English of the google translator is failing ... well I did not say that the browser is not because apart from cleaning the cache and entering incognito mode, it happens to me the same with chrome, opera and firefox ... apart from not being able to update it or restart it, it does not stop going out windows every time I enter in some option like "script error". Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted January 27 I understand the issue, have you done a reboot? I know you did a factory reset but a reboot might resolve Share this post Link to post Share on other sites
jordi08110 1 Report post Posted January 27 15 hours ago, jordi08110 said: 5 minutes ago, Netduma Fraser said: I understand the issue, have you done a reboot? I know you did a factory reset but a reboot might resolve i try reset in the back of router and wait minute, and unplug and wait minute but the problem persist. log-1548544547280.txt As I can not restart it through the menu, disconnect it from the power and wait for 5 min to restart and once it is on, wait another 5 min to access it, but everything remains the same, it is not a browser as I am trying on other laptops with all the possible browsers; Opera, firefox, safari, chrome, edge and I have the same problem. I also put a clip behind to give him the reset ... there is some way that you can access remotely Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted January 27 A developer would need to access it remotely next week if needed. What changed prior to this issue occurring? Share this post Link to post Share on other sites
jordi08110 1 Report post Posted January 27 Hace 16 horas, jordi08110 dijo: Nothing, It had been days since I entered, when I installed the bo4 I wanted to change the profile and after trying to clean the cloud, it started to give script errors and r app error, icons for update or reset are invisible. What day could they connect for solve?? Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted January 27 It depends on their schedule but I have let the team know so they'll get in touch when they can Share this post Link to post Share on other sites
jordi08110 1 Report post Posted January 30 Que tristeza de soporte por no hablar ya del precio que cuesta aun a estas alturas el router seguir con un producto que desde que salió esta plagado de errores en software contando el limitado hardware que tiene. Seguiis sin darme respuesta ni por aquí ni por privado... What sadness of support not to mention already the price it costs even at this point the router to continue with a product that since it came out is riddled with software errors counting the limited hardware it has. You continue without giving me an answer either here or privately ... Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted January 30 @Netduma Joseph confirmed with me on Monday that he reached out to you regarding your issue. I'd suggest checking your PM's or email for his messages. Share this post Link to post Share on other sites
jordi08110 1 Report post Posted January 31 17 hours ago, Netduma Fraser said: @Netduma Joseph confirmó conmigo el lunes que se acercó a usted con respecto a su problema. Yo sugeriría revisar sus mensajes personales o correo electrónico para ver sus mensajes. If you send me a private message on Monday, asking for the error again, after replying, I have not received any response again ... Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted January 31 Sorry about that, I've chased Joseph to respond to you Share this post Link to post Share on other sites
jordi08110 1 Report post Posted February 4 This is not serious ... Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted February 5 Joseph has responded today and will try to get a remote session with you to resolve the issue Share this post Link to post Share on other sites
jordi08110 1 Report post Posted February 5 I reply These message, from 19 h to 23 i disponible for remote, thanks Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted February 5 He'll respond to you tomorrow hopefully Share this post Link to post Share on other sites
jordi08110 1 Report post Posted February 8 Without news.... Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted February 9 So you haven't received a response this week since my reply? I know the guys are busy so they may not always be able to reply straight away. Share this post Link to post Share on other sites
jordi08110 1 Report post Posted February 9 Solucionado sin soporte, al final se me ocurrió usar el teclado pulsando la tecla tabulador hasta que se iluminó el icono de actualizar y pulsando entre se me abrió la pop UP y pude meterle el firmware de nuevo, por si alguien le pasa ya saben la solución, usar el teclado y listo. 1 Netduma Fraser reacted to this Share this post Link to post Share on other sites
Netduma Fraser 6,656 Report post Posted February 10 Fantastic, very resourceful, well done! Happy to hear you resolved the issue. I'll close this topic now, feel free to open another if you have any further questions/issues. Share this post Link to post Share on other sites
