2011walnut Posted January 25, 2019 Share Posted January 25, 2019 Good evening, I purchased a Netgear XR500 only 3 days ago, installation went smooth including the DumaOs dashboard. However, after only 24 hours of use the DumaOs refuses to load on my browser. I have noticed that I am not the first person to come across this problem & it is frustrating because part of the high price tag for this router is knowing you will have access to the DumaOs dashboard. I would really any help and I am uploading a screenshot of the ongoing error when trying to go to routerlogin.net Thanks for your help! Link to comment Share on other sites More sharing options...
BIG__DOG Posted January 25, 2019 Share Posted January 25, 2019 This is the axact same error that occured 2 weeks ago on my XR700 beta unit. A Factory reset for me allowed me to configure initial setup but once completed I got this error message this user is having and the wifi does not work. I have also sent you a PM @Netduma Fraser Link to comment Share on other sites More sharing options...
BIG__DOG Posted January 25, 2019 Share Posted January 25, 2019 45 minutes ago, 2011walnut said: Good evening, I purchased a Netgear XR500 only 3 days ago, installation went smooth including the DumaOs dashboard. However, after only 24 hours of use the DumaOs refuses to load on my browser. I have noticed that I am not the first person to come across this problem & it is frustrating because part of the high price tag for this router is knowing you will have access to the DumaOs dashboard. I would really any help and I am uploading a screenshot of the ongoing error when trying to go to routerlogin.net Thanks for your help! Have you tried clearing your browser cache? My issue may not be caused by the same as yours so clearing your browser cache may work. Did you do something just before this happened? Link to comment Share on other sites More sharing options...
2011walnut Posted January 25, 2019 Author Share Posted January 25, 2019 I cleared browser cache and I always clear it daily. Also, no I didn't do anything different prior to the problem. I just tried to go to the dashboard and this is all I get. In addition, the app won't recognize my login credentials and I know they are correct. I'm about to send this device straight back for a refund. Link to comment Share on other sites More sharing options...
BIG__DOG Posted January 25, 2019 Share Posted January 25, 2019 22 minutes ago, 2011walnut said: I cleared browser cache and I always clear it daily. Also, no I didn't do anything different prior to the problem. I just tried to go to the dashboard and this is all I get. In addition, the app won't recognize my login credentials and I know they are correct. I'm about to send this device straight back for a refund. have you tried a factory reset? If not, then try that. I have reported this issue to Fraser at Netduma. You may have a faulty unit and if so then I suggest you try for a replacement. I would try the factory reset first. Link to comment Share on other sites More sharing options...
2011walnut Posted January 25, 2019 Author Share Posted January 25, 2019 Thanks, I guess I'll try the reset but I'm afraid I'll lose my internet all together for the weekend so I might wait until Monday to try that before requesting a replacement. Thanks. It shouldn't be this difficult when you drop that kind of money. Extremely frustrating. Take care! BIG__DOG and Zippy 2 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 25, 2019 Netduma Staff Share Posted January 25, 2019 1 hour ago, 2011walnut said: Thanks, I guess I'll try the reset but I'm afraid I'll lose my internet all together for the weekend so I might wait until Monday to try that before requesting a replacement. Thanks. It shouldn't be this difficult when you drop that kind of money. Extremely frustrating. Take care! Hi, welcome to the forum! I'm sorry this has happened to you. I would recommend contacting Netgear and seeking a replacement / refund for sure. I'm going to pass this case to our developers to see what they make of it. I would recommend a factory reset on the XR700 - if anything is going to fix this problem it's that. I wouldn't want it to take out your Internet access as well, but I don't think a reset should cause this situation to get worse. Please let us know how your contact with Netgear and the factory reset goes! 2011walnut 1 Link to comment Share on other sites More sharing options...
2011walnut Posted January 25, 2019 Author Share Posted January 25, 2019 Thanks Jack for the info. I'll give it a try in a few days. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
BIG__DOG Posted January 25, 2019 Share Posted January 25, 2019 1 hour ago, Netduma Jack said: Hi, welcome to the forum! I'm sorry this has happened to you. I would recommend contacting Netgear and seeking a replacement / refund for sure. I'm going to pass this case to our developers to see what they make of it. I would recommend a factory reset on the XR700 - if anything is going to fix this problem it's that. I wouldn't want it to take out your Internet access as well, but I don't think a reset should cause this situation to get worse. Please let us know how your contact with Netgear and the factory reset goes! He has the XR500, it is me who has the XR700 and this has also happened to me. I have sent Luke and Fraser a pm regarding this today. This was my original post 3 weeks ago regarding this very same issue. Link to comment Share on other sites More sharing options...
allsgood Posted April 7, 2019 Share Posted April 7, 2019 In the same boat with a newly bought XR500. Worked yesterday and this morning. Then suddenly upon clicking one of the r apps, it went to a continuous reloading screen of: Duma(S not loaded yet. Don't worry... Still there. Not worried, but pissed off! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 7, 2019 Administrators Share Posted April 7, 2019 18 minutes ago, allsgood said: In the same boat with a newly bought XR500. Worked yesterday and this morning. Then suddenly upon clicking one of the r apps, it went to a continuous reloading screen of: Duma(S not loaded yet. Don't worry... Still there. Not worried, but pissed off! Hi there, no need to keep making posts in different topics, your topic has been replied to. allsgood 1 Link to comment Share on other sites More sharing options...
bberger Posted December 17, 2019 Share Posted December 17, 2019 I'm having the same issue. Haven't visited the DumaOS on my router for weeks. Now all I'm getting is: Quote DumaOS not loaded yet! Don't worry we will redirect you shortly. Any way to fix this without doing a factory reset? My router is heavily configured and I really don't want to go through that again.. Hydros85 1 Link to comment Share on other sites More sharing options...
Hydros85 Posted December 17, 2019 Share Posted December 17, 2019 Same here today xr500 😕 bought month ago , factory reset dont help , on nighthawk app only can login Link to comment Share on other sites More sharing options...
nixchecken47 Posted December 17, 2019 Share Posted December 17, 2019 Hello, I have the same problem. suddenly just like that. have been using the xr500 for over 1 year. from the netgear forum I have this note: http://routerlogin.net/adv_index.htm . I was able to downgrade at least. next i did a factory reset, then an upgrade to firmware version .40 and .56. as soon as I install the upgrade, I have the described problem again! only with the downgrade version .32 can I access the user interface! tried several times without success. please help. greeting Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2019 Administrators Share Posted December 17, 2019 Yassovich and Hydros85 2 Link to comment Share on other sites More sharing options...
scrubosaurus Posted December 19, 2019 Share Posted December 19, 2019 i reset the router, configure it and reboot. i still get the message when i go on the router page, but now the message is gone after 5 secs... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2019 Administrators Share Posted December 19, 2019 In that case clear the cache and cookies of your browser and then it shouldn't happen any more. Link to comment Share on other sites More sharing options...
acoop133 Posted December 21, 2019 Share Posted December 21, 2019 I hope this incident encourages the DumaOS team to improve their testing process. Lucky it was easy to revert to the previous firmware. If not already, should run Nightwatch or any alternatives to make sure web interface is behaving correctly when its booted on the router. Link to comment Share on other sites More sharing options...
Dialatech Posted December 22, 2019 Share Posted December 22, 2019 i have the same issue now for the last 3 days. I have cleared the cache on my browser and now factory reset and still cannot access the config page Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2019 Administrators Share Posted December 24, 2019 On 12/22/2019 at 1:29 PM, Dialatech said: i have the same issue now for the last 3 days. I have cleared the cache on my browser and now factory reset and still cannot access the config page Could you follow the original instructions in this topic to try and downgrade and then once done successfully reupgrade to .56 Link to comment Share on other sites More sharing options...
Dialatech Posted December 25, 2019 Share Posted December 25, 2019 Thanks that fixed the issue Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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