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Chf Wiggum

Should I return the Nighthawk XR500?

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So I purchase this router about a week ago and still can not get it to work properly. I upgraded from the R1 to the XR500 because the antenna was not strong enough was getting about 50 Mbps down on WiFi and gaming was not very good at all. At first I plugged it in seemed to be pretty much PnP set every thing up and ran some speedtests. I got pretty much the same results even worse. Some computers were at 25Mbps on the 2.4.  So I disabled the smart connect and connected via the 5.0 and the wireless went to 120Mbps. So I think this problem was solved although I don't understand why the speed is so slow on the 2.4Ghz signal. I almost can't use the 2.4. If I turn on the QOS I lose bandwidth on XBOX my tests go to about 140Mbps  and around 7Mbps Upload cutting it in half and gaming seems way worse. So I was told just to turn off the QOS which seems to solve the problem. The geo-filter on PUBG only connects to one server in Virginia and if this are is not included in the game it times out not allowing me into a game. 

Now I have more problems, the device manager shows I am offline on the computer I am on right now. Also shows I am offline when I am on my xbox. I had a CPU permanently on the LAN when the only thing on there was an XBOX. Basically the device manager is broken on the table view it shows connected to port 4 and all the devices I just mentioned are either not showing online or in a wrong position. I did a factory reset twice which seemed to solve the tree view but quickly got screwed up again with in 24hrs. 

So basically I have a router that 

1. Can't use the geo-filter in the game I like because there is only one server and half the time does not show anything like it is not working. 
2. Device Manager that shows incorrect devices connected and not connected
3. 2.4Ghz signal that lowers my speed so low that I don't want to connect to it.
4. Network Monitor that does not show connected devices and usage. 
5. A QOS that is turned off because its makes gaming worse. 

I think I should return this and get an AC1900 with out all these features that don't work for a third of the cost. 

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I responded to your other topic so I'll address the other points here that you didn't mention there. Would be easier if we keep it all to one topic so you may want to include your reply to the other topic here instead.

I believe not too long ago PUBG for some reason removed region selection and implemented region locks so you'll be locked to NAEast. If I remember correctly they did have at least 2 servers in that region though it may have changed since they've locked it. What are your Geo-Filter settings? I.e. how big is your radius on the East coast?

What are the speeds that you pay for? On 2.4GHz you may need to use a WiFi analyser and select the least congested channel in your area, there may be a lot of 2.4GHz networks around you interfering. Also most wireless devices such as headphones, even microwaves run use 2.4GHz so if they're in close proximity to the router they will interfere also and would suggest moving them as far away as possible.

The network monitor will show the top 5 devices by data usage so if you have a lot of devices it may not show the one you're looking for until it's data usage breaks the top 5. 

You're saying with QoS on it throttles your speeds, that's expected behaviour to ensure your network cannot be saturated. The speeds you've indicated the console is getting is absolutely plenty, gaming barely uses any bandwidth, much less than 1mbps so I don't think that will necessarily be causing the issues.

What is your physical setup? ISP hub (WiFi enabled) > XR500? 

If you haven't already done so I'd recommend going through the optimal settings for DumaOS: http://support.netduma.com/en/support/solutions/folders/16000090646

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Sorry about the multiple posts I think I fixed the device manager issue by unplugging everything > Power cycling the HUB which gave me a new WAN IP address  > attaching the router and powering it up again. It seems to be back on real time as I connect and disconnect devices. I will let you know if this changes, may have screwed things up by factory restarting the router and having it connected to the HUB or something.

As far as PUBG I know its not your fault if they lock me into servers in Virginia I have posted about this on the PUBG forum to no avail they say the are on the Azure servers which has locations in Ohio and Northern Illinois but it never connects to them ever. 

I have attached my speed tests to show you the 2.4Ghz is absolutely awful in my home not sure whats interfering with it or if there is a setting but this can't be correct also when it was on smartconnect it was choosing the 2.4 which does not seem to smart to me. 

Ethernet

image.png.9b773f5602b764d9c9cbaeab7527f4b4.png 

5.0 Ghz

image.png.949e0a71f9e42728b8fc50740bbd946a.png 

2.4Ghz

image.png.70a8f7e4692aa2316f7d444c96131ce4.png 

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Great to hear that! Unfortunately with PUBG/Fortnite in order to force a server put your radius just over the server you want then you'll have to wait for it to disconnect you back to the lobby when it finds a game or have in spectating mode and quit until it gives you the one you want. It's just the way the game works, they don't actually try connecting you to a server until it tries to load in.

Did you try my previous WiFi suggestions regarding wifi analyser/channel selection and identifying wireless devices nearby? Also if you could take a screenshot of the advanced wifi settings that would be helpful.

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Changed the channel went up to around 40-50 Mbps but still seems slow when my connected speeds are around 300. I also replaced the R1 with this one one of the reasons being the WiFi was supposedly slow and 50Mbps was the same speed I was getting on the R1. Also came home today and for the last hour the internet on the LAN is gone now. just no internet flowing though the LAN. Was working fine last night, any ideas on this now new issue? 

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17 hours ago, Chf Wiggum said:

Changed the channel went up to around 40-50 Mbps but still seems slow when my connected speeds are around 300. I also replaced the R1 with this one one of the reasons being the WiFi was supposedly slow and 50Mbps was the same speed I was getting on the R1. Also came home today and for the last hour the internet on the LAN is gone now. just no internet flowing though the LAN. Was working fine last night, any ideas on this now new issue? 

A screenshot would definitely help, its possible its a WAN issue of course. Look in your logs and check with your ISP as it could be a network fault causing the net to be down, its worth ruling out. (I take it the internet light is white not orange)  If its orange that could be your modem/ISP After screenshots and looking in logs, it may be time to do a full factory reset and don't use a backup to restore, but I'll leave all that down to Fraser.

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Thanks Fraser, that is what I figured but one has to go back and the DumaOS software does not work. The device manager does not recognize the devices so it does not list them in the network monitor. My QoS is disabled, because it slows down my speeds and was basically told with my speeds makes sense to turn it off. Geo-Filter is off because PUBG only has one server in Virginia and GOW4 does regional filtering. I do like the look a lot better but I am having trouble justifying the difference for the software. 

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Network Monitor, is it just for those devices showing as offline when they're online? While it's unlikely you'll saturate your network it's still possible that you could and QoS would help. Traffic Prioritization would still help to put your gaming packets ahead of the queue. Have you verified it only has one server in that region?

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Network Monitor: Yes, when the device shows offline there is nothing for it in network monitor, but how can you be sure of the accuracy  or if network monitoring is even working when it can't even ID all the devices using bandwidth?

PUBG: People say there multiple servers but it only connects me to Virginia. If Virginia is not in the filter I will never get into a game, then I can put a 50 mile radius on Virginia and it connects me. I realize this has nothing to do with NetDuma. 

Can QoS, Anti-Bufferbloat, or traffic prioritization actually make gaming worse or slower? It seems like it operates better with all these off, I usually have traffic prioritization always on by default but don't really notice a difference.  I think what I am going to do is run a test with the network just saturated and try to play some games and see I can notice a difference. 

Is there any known bugs with device managers that IT is aware of any working on? I feel like I am noticing problems that IT is not aware of. Any firmware updates coming? Would like to stay with the DumaOS but the way it is operating at the moment I am thinking I rather have the cash in my pocket. 

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