kungFoo__Grip Posted December 30, 2018 Share Posted December 30, 2018 I have been fighting with this the last few days. If I shut the PS down it will not show as active again until I turn it off and delete it completely from the router and reset it up all over again. It's a bit annoying really. Any solutions or advice? All of the screen shots are with the PS4 on with a video playing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2018 Administrators Share Posted December 30, 2018 Hey, welcome to the forum! Are you referring to putting it in standby mode? Check the IP it's getting on the console itself and then set that as a reserved IP in LAN setup. Then reboot the router, does it work correctly after that? Link to comment Share on other sites More sharing options...
DollaB1ll Posted December 31, 2018 Share Posted December 31, 2018 I'm having the same issue Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted December 31, 2018 Administrators Share Posted December 31, 2018 Does it appear online when you are playing a game? I'm wondering if it's something specific about the PS4 and non-gaming traffic (it should always show on your Device Manager regardless). Make sure you 100% confirm it hasn't wirelessly connected to a different router too - you can check this in the PS4's Network Settings. Link to comment Share on other sites More sharing options...
DollaB1ll Posted December 31, 2018 Share Posted December 31, 2018 Does appear on the device manager at all, even after reboot. Link to comment Share on other sites More sharing options...
kungFoo__Grip Posted December 31, 2018 Author Share Posted December 31, 2018 41 minutes ago, Netduma Admin said: Does it appear online when you are playing a game? I'm wondering if it's something specific about the PS4 and non-gaming traffic (it should always show on your Device Manager regardless). Make sure you 100% confirm it hasn't wirelessly connected to a different router too - you can check this in the PS4's Network Settings. No It still shows offline while playing BO4 and I'm 100% sure it's not connecting to the WiFi. 16 hours ago, Netduma Fraser said: Hey, welcome to the forum! Are you referring to putting it in standby mode? Check the IP it's getting on the console itself and then set that as a reserved IP in LAN setup. Then reboot the router, does it work correctly after that? I went back after you said this and reserved the IP address for the PS4 and rebooted and it showed as online after the reboot. We'll see if it sticks this time, I had the address reserved the first time when it quit showing up. I'll keep you updated. shaneomac and Netduma Admin 2 Link to comment Share on other sites More sharing options...
kungFoo__Grip Posted December 31, 2018 Author Share Posted December 31, 2018 4 minutes ago, DollaB1ll said: Does appear on the device manager at all, even after reboot. Yes it did. I was always able to get it to come back after deleting some stuff and rebooting. Link to comment Share on other sites More sharing options...
kungFoo__Grip Posted January 1, 2019 Author Share Posted January 1, 2019 So far so good. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 1, 2019 Administrators Share Posted January 1, 2019 Great news, thanks for the update and well done for figuring out a solution. Happy New Year by the way! Link to comment Share on other sites More sharing options...
kungFoo__Grip Posted January 5, 2019 Author Share Posted January 5, 2019 Well I just fired up my PS4 and again it's not showing up as active on the device manager page. It was working great for about 5 days. Any ideas? Link to comment Share on other sites More sharing options...
xr500user Posted January 5, 2019 Share Posted January 5, 2019 you managed to trigger the bug somehow whats your network setup like? Link to comment Share on other sites More sharing options...
kungFoo__Grip Posted January 5, 2019 Author Share Posted January 5, 2019 8 minutes ago, xr500user said: you managed to trigger the bug somehow whats your network setup like? Nothing special, I just ran the setup wizard and added the IP reservation for PS4. I have Cox cable with a Netgear CM 600 modem and an XR450 router. I rebooted the router again and it showed back up as active. Link to comment Share on other sites More sharing options...
xr500user Posted January 5, 2019 Share Posted January 5, 2019 yeah first time seen after you deleted it, always works so you connect ps4 wired or wifi? or both? do you move between wireless n wifi or did you do something like that when it occurred Netduma Admin 1 Link to comment Share on other sites More sharing options...
kungFoo__Grip Posted January 5, 2019 Author Share Posted January 5, 2019 I only play wired. The only thing I do to possibly trigger this is turn my PS4 off between playtimes, nothing else changes. Link to comment Share on other sites More sharing options...
Zippy Posted January 5, 2019 Share Posted January 5, 2019 kungFoo Im having the exact same issues your having with my xbox.. What im wondering is when I go back online but yet the device manager doesn't show my xbox back online is QoS being applied to my xbox even though it is back online but the device manger says it isnt?? I wouldn't think QoS is being applied while a device is offline.. Does anyone know what might be triggering this so called bug? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 5, 2019 Administrators Share Posted January 5, 2019 2 hours ago, Zippy said: kungFoo Im having the exact same issues your having with my xbox.. What im wondering is when I go back online but yet the device manager doesn't show my xbox back online is QoS being applied to my xbox even though it is back online but the device manger says it isnt?? I wouldn't think QoS is being applied while a device is offline.. Does anyone know what might be triggering this so called bug? If you go to Traffic Prioritization in QoS the red light will appear when games are detected. Is this appearing on when you’re gaming? Also - question for both of you - do you see the console in the Network Monitor? Is it just the Device Manager that does not show it? Link to comment Share on other sites More sharing options...
kungFoo__Grip Posted January 6, 2019 Author Share Posted January 6, 2019 Mine was not showing in the network monitor either but the red light for Prioritized Traffic was on I believe. Link to comment Share on other sites More sharing options...
Zippy Posted January 6, 2019 Share Posted January 6, 2019 Thanks for your reply Netduma Admin. My network traffic prior was showing red but then I noticed it had also quit lighting up! My console at the time this all took place wasn't showing in the Network Monitor also it was saying offline in the Device Manager but yet it was online. During this time I also tried to delete my work laptop from the Device Manager because it was at where I worked and not at home. Which is 12 miles away.. But when I went to try and delete it from the Device Manager it wouldn't let me delete it because it said it was online but yet in the Device Manager it showed offline.. Which it was because it wasn't even in my home.. Another thing I noticed also is that UPnP will show port 3074 active when my xbox isn't even online. At first I thought my xbox must be still making connection.. So I unplugged the network cable and check the next day and sure enough UPnP was still showing it active to my Xbox.. Even after trying to refresh UPnP it always said active.. There is no doubt I have some working gremlins going on with my XR500.. My only course of action was to do a factory/hard reset.. But what I don't understand is what is causing these things to take place.. I will monitor this and see how things go.. But something has to trigger these events to unfold.. kungFoo__Grip 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 7, 2019 Administrators Share Posted January 7, 2019 Thanks both for the update. Assuming you're on the latest firmware, could you manually downgrade back to the previous firmware and let us know if the issue continues or if it's still there: https://www.netgear.com/support/product/XR500.aspx#Firmware Version 2.3.2.32 If it's still there, feel free to upgrade back again. We just need to know if this is a very random issue that you both have happened to find at the same time, or if there's something in the latest firmware release. Thanks. Link to comment Share on other sites More sharing options...
Zippy Posted January 8, 2019 Share Posted January 8, 2019 14 hours ago, Netduma Admin said: Thanks both for the update. Assuming you're on the latest firmware, could you manually downgrade back to the previous firmware and let us know if the issue continues or if it's still there: https://www.netgear.com/support/product/XR500.aspx#Firmware Version 2.3.2.32 If it's still there, feel free to upgrade back again. We just need to know if this is a very random issue that you both have happened to find at the same time, or if there's something in the latest firmware release. Thanks. Hello Netduma Admin. I just wanted to give you an update. Currently I am running on the most current firmware. And this issue is not a random issue just with us both.. As you have probably noticed more and more are starting to post about issues like this. It all starts with things getting mixed up in the Device Manager. Things will show offline when online or the wrong device will be shown for the another device or even a wired device will be represented as being connected to WiFi.. These are not just a cosmetic type issues.. At least not from my experiences.. Once things start to get mixed up the first thing that ive noticed right away is online gaming starts to perform poor.. Even though the performance is subtle it is noticeable.. Someone watching youtube or Netflix likely wouldn't even notice.. Even myself once I first noticed this I really didn't think much of it but then UPnP started to get effected by this as well. It just seems like this was taking on a domino effect. And once I couldn't even delete devices in the device manager that weren't even online I knew it was time for a full factory reset. The minute a full factory reset was done all the devices in the device manager were showing in there correct spots and status. UPnP was back up and working as it should. The most critical thing I noticed right away was how well online gaming performed. And that is key for me.. Basically the router was working as it should.. Since I only rebooted the router late yesterday once I get home tonight I will check and see how its going and report back here if you want.. If you really think I need to down grade back to an earlier firmware then I will.. But please let me enjoy some online gaming first while the router is still working as it should.. That's all I ask.. Thanks Netduma! Zippy. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 8, 2019 Administrators Share Posted January 8, 2019 Hi Zippy - if you downgrade back to the previous firmware, does the issue resolve itself? https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32 Would be good to know if this is just an issue with the latest firmware. (Feel free to upgrade back after trying the older firmware out once you know if it’s better or not) Link to comment Share on other sites More sharing options...
jayvee028 Posted January 8, 2019 Share Posted January 8, 2019 I've been experiencing the same thing since upgrading firmware to .40 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2019 Administrators Share Posted January 8, 2019 17 minutes ago, jayvee028 said: I've been experiencing the same thing since upgrading firmware to .40 If you downgrade does it work as expected? Link to comment Share on other sites More sharing options...
Zippy Posted January 8, 2019 Share Posted January 8, 2019 2 hours ago, Netduma Fraser said: If you downgrade does it work as expected? Hey Fraser, Ive been also advised to downgrade to prior software but before I downgrade would looking at my logs help you in anyway to see if something looks out of place in them? Also second question I have is can I downgrade to the original firmware this router had when I first took it out of the box when new? My other issue im having is when I do a simple reboot to the router it loses connection during reboot and never reestablishes connection again.. And that shouldn't happen.. When I first bought this new and connected it...it connected right away and could do simple reboots with out issue.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2019 Administrators Share Posted January 8, 2019 Likely not but post them here anyway and we can take a look. Yes you can. What happens after the reboot? Are you able to access the interface? Do you use PPPoE? Link to comment Share on other sites More sharing options...
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