mitja1980 Posted December 14, 2018 Share Posted December 14, 2018 After the latest firmware update i can't get to the DumaOS dashboard!! It says DumaOS not loaded yet! It refreshes the page constantly but i get stuck on this message. I did hard reset the router but nothing is changing. Please help Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 14, 2018 Share Posted December 14, 2018 clear your browser cache Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 how do i do that? Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 i did clear the cache but still stuck on the message DumaOS not loaded yet! Don't worry we will redirect you shortly. Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 14, 2018 Share Posted December 14, 2018 did you do a factory reset? If not then do so by holding the reset pin for 15 seconds and release then leave it to go through setup process. After 2 mins go to your browser and try to connect to the router again. Are you trying to connect wired or wirelessly? Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 14, 2018 Share Posted December 14, 2018 you can also go to command prompt in windows and tye ipconfig to see what your gateway ip address is and enter what it says. Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 13 minutes ago, BIG__DOG said: did you do a factory reset? If not then do so by holding the reset pin for 15 seconds and release then leave it to go through setup process. After 2 mins go to your browser and try to connect to the router again. Are you trying to connect wired or wirelessly? I did all of that and nothing is helping. I tried wired and wireless and get stuck on that message DumaOS not loaded yet! 17 minutes ago, BIG__DOG said: you can also go to command prompt in windows and tye ipconfig to see what your gateway ip address is and enter what it says. In command prompt it says my default getaway is 192.168.1.1 and when i enter this it comes to the same message Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 My default gateway till now was always 192.168.1.1 Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 routerlogin.net/desktop/index.html?cache=0#com.netdumasoftware.dashboard - stuck on this www.address Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 14, 2018 Share Posted December 14, 2018 you said your gateway was always 192.168.88.1 and now you are saying it is 192.168.1.1. Nighthawk routers such as XR500 and XR700, those 2 routers do not have a default of 88.1 so I am a little confused as theirs is 192.168.1.1 which is the default netgear ip address! try this process: open command prompt! inconfig /release ipconfig /renew ipconfig /flush dns try to access the router with this ip address indicated when it is renewed! Also, are your ethernet cables snugly fitted and not worked loose. Link to comment Share on other sites More sharing options...
xr500user Posted December 14, 2018 Share Posted December 14, 2018 just go directly to the ip address in the browser vs the routerlogin domain ex. http://192.168.1.1/ might have to make changes to set it back to 88.1 if that is how you had it/want it if still can't reach it plug directly into the router via Ethernet - only ur pc to the router via ethernet cable, make adjustments to LAN gateway address, etc., then put it back live /reboot Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 I will post a video Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 https://imgur.com/a/706w5DI here is a video whats happening when i try to go to the DumaOS dashboard Link to comment Share on other sites More sharing options...
Guest Killhippie Posted December 14, 2018 Share Posted December 14, 2018 4 minutes ago, mitja1980 said: https://imgur.com/a/706w5DI here is a video whats happening when i try to go to the DumaOS dashboard Clear your browser cache, then Factory reset the router by sticking a paper clip in the reset hole on the back of the router hold for 20 seconds then let the router reboot. wait 2-3 mins then open the broswer and it should take you autmatically to the setup page. You don't have to type anything in. Then set the router up manually, not using a backup. Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 When i factory reset it takes me automatically to the setup page. I enter my router login password and wifi password, it detectes my internet speeds, register netgear product and when it should take me to the dumaOS dashboard and i type admin and selected password it happens that what i posted in the video. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted December 14, 2018 Share Posted December 14, 2018 36 minutes ago, mitja1980 said: When i factory reset it takes me automatically to the setup page. I enter my router login password and wifi password, it detectes my internet speeds, register netgear product and when it should take me to the dumaOS dashboard and i type admin and selected password it happens that what i posted in the video. Okay so if its detected your internet speeds etc once you click out of the Netgear register part a window should open up and it asks for your password, then you should be at the DumaOS dashboard. Ive never seen we are redirecting you before. Are you using an add blocker? Have you gone into your browser before doing any of this and cleared all the bowsers cache? Also can you try another computer to log in? Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 6 minutes ago, Killhippie said: Okay so if its detected your internet speeds and takes you to the dumOS dashboard why are you typing an URL in? You are already logged into the router if you are at the DumaOS dashboard. I factory reset after the new firmware. So i'm in the setup menu like the first time when you bought the router. It says its connected to the internet, detectes my speeds and then you must set your password and wifi password. At this time you are really not yet in the real menu and when the setup is finished and it should take you to the dashboard than the message i posted in the video appears. I have reset my router 10 times now, cleared all cache and what everybody suggested but i'm still stuck on that message. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted December 14, 2018 Share Posted December 14, 2018 8 minutes ago, mitja1980 said: I factory reset after the new firmware. So i'm in the setup menu like the first time when you bought the router. It says its connected to the internet, detectes my speeds and then you must set your password and wifi password. At this time you are really not yet in the real menu and when the setup is finished and it should take you to the dashboard than the message i posted in the video appears. I have reset my router 10 times now, cleared all cache and what everybody suggested but i'm still stuck on that message. I would suggest using maybe another browser to start with to see if this persists, also white list routerlogin.net and 192.168.1.1 if you use a Add blocker. Can you try with another computer by any chance? Also you are doing this hardwired I take it, not via Wi-Fi. Also it is possible you have a hardware fault possibly. The only thing I can think of is to try this, not sure how it will apply as its logging into DumaOS but it is a Netgear router so may be worth a try https://kb.netgear.com/61/How-to-disable-NETGEAR-configuration-assistant-welcome-screen-hijack-screen Link to comment Share on other sites More sharing options...
mitja1980 Posted December 14, 2018 Author Share Posted December 14, 2018 thanks guys a have sorted it out. I had to downgrade to a previous firmware version and then make the update again to latest version. Netduma Admin 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted December 15, 2018 Administrators Share Posted December 15, 2018 Thanks to everyone for their help. Not sure what happened here but glad you’ve fixed it. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now