Administrators Netduma Fraser Posted December 2, 2018 Administrators Share Posted December 2, 2018 Thanks for trying, I sent your topic to the team yesterday so they'll be able to look this week Link to comment Share on other sites More sharing options...
ij4xs Posted December 2, 2018 Author Share Posted December 2, 2018 Thanks! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted December 3, 2018 Administrators Share Posted December 3, 2018 Hi BlackJaxs - do you have any security/firewall/adblocker software running on your PC? If so, could you try temporarily disabling this to see if it fixes your problem? Make sure you re-enable it after testing, regardless of whether it fixes it or not. Link to comment Share on other sites More sharing options...
ij4xs Posted December 3, 2018 Author Share Posted December 3, 2018 The only security software running is Windows Defender. Turning active protection off resulted in the "r-app not loaded" still appearing. (I did test this against v1.0.1.2) I've also realised that I had auto-update enabled and that I was running 1.0.1.2 since Friday evening when I rebooted the device. I'm going back to 1.0.0.20 now! Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 4, 2018 Netduma Staff Share Posted December 4, 2018 13 hours ago, blackJaxs said: The only security software running is Windows Defender. Turning active protection off resulted in the "r-app not loaded" still appearing. (I did test this against v1.0.1.2) I've also realised that I had auto-update enabled and that I was running 1.0.1.2 since Friday evening when I rebooted the device. I'm going back to 1.0.0.20 now! Interesting, thanks for letting us know. Once you've downgraded, please let us know if the issue continues. It's worth narrowing down the firmware it's occurring on. Link to comment Share on other sites More sharing options...
ij4xs Posted December 5, 2018 Author Share Posted December 5, 2018 So far so good on 1.0.0.20. Not sure how helpful this is, but I've noticed CPU load is less than half on 1.0.0.20 compared to 1.0.1.2. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 6, 2018 Netduma Staff Share Posted December 6, 2018 17 hours ago, blackJaxs said: So far so good on 1.0.0.20. Not sure how helpful this is, but I've noticed CPU load is less than half on 1.0.0.20 compared to 1.0.1.2. Interesting, thanks for letting us know. I'll check with a developer to find out why this is. I'm glad it's working out on the previous version - maybe wait until a new upgrade is released before upgrading again Link to comment Share on other sites More sharing options...
ij4xs Posted December 11, 2018 Author Share Posted December 11, 2018 So, an update. Today I'm updating games on my Xbox, two PCs, and windows on a PC and none of my r-apps are loading except for system info. I am still running 1.0.0.20. CPU usage is hovering between 60-90% I should note that I have 1gbps symmetrical fiber service. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 11, 2018 Administrators Share Posted December 11, 2018 I know it's different hardware but could you try the suggestions from Zennon in this topic please: Link to comment Share on other sites More sharing options...
ij4xs Posted December 12, 2018 Author Share Posted December 12, 2018 That made a significant difference in CPU and RAM usage overall. I'll test heavy downloading with games detection off and then try the same settings on v1.0.1.2. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 12, 2018 Administrators Share Posted December 12, 2018 Great to hear that, let us know what happens! Link to comment Share on other sites More sharing options...
ij4xs Posted December 13, 2018 Author Share Posted December 13, 2018 (edited) So with QoS totally off (sliders at 100% of 1000 up and down, and the Disable all QoS checked) I'm only able to achieve ~600mbps up and down through the xr700. This is while direclty connected to the XR700. Direclty connected to my fiber ONT I'm able to get ~950 down and ~1000 up. Under what conditions should the router's CPU fan turn on? Through speed tests and heavy downloading while the CPU was pegged at or near 100% (all four cores) the fan never turned on. Edited December 13, 2018 by blackJaxs Remove extra image Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 13, 2018 Netduma Staff Share Posted December 13, 2018 Are you using PPPoE, VLAN or IPv6 on your XR700? It's possible one of these might be the key to your speed issue. I'm going to pass this thread over to a developer for their opinion Link to comment Share on other sites More sharing options...
ij4xs Posted December 17, 2018 Author Share Posted December 17, 2018 OK, I've tested again with all VPNs turned off (to work and hosted by the xr700). Speed tests came out the same. I also found that on version 1.0.2.1 having QoS off made no diffrerence on CPU usage nor R-Apps failing to load. I ended up turning QoS back on to always including game detection and ran the speed tests again (on 1.0.0.20) and I got the same speed test results as with it all off. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 18, 2018 Netduma Staff Share Posted December 18, 2018 19 hours ago, blackJaxs said: OK, I've tested again with all VPNs turned off (to work and hosted by the xr700). Speed tests came out the same. I also found that on version 1.0.2.1 having QoS off made no diffrerence on CPU usage nor R-Apps failing to load. I ended up turning QoS back on to always including game detection and ran the speed tests again (on 1.0.0.20) and I got the same speed test results as with it all off. Hi BlackJaxs - thanks for testing this so thoroughly. The information and screenshots you've provided will be invaluable in getting to the bottom of this issue. I feel like we've reached the bottom of the barrel, so this could well be an underlying issue that you can't solve through settings alone. I'm going to get Netgear to take a look at your issue and reach out to you with further action you can take. Thank you for your patience! Link to comment Share on other sites More sharing options...
ij4xs Posted December 18, 2018 Author Share Posted December 18, 2018 Thanks, Jack. I appreciate it! Netduma Jack and Netduma Admin 1 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted December 19, 2018 Administrators Share Posted December 19, 2018 Hi there - NETGEAR have asked if you could create a case ID by raising a ticket with their support: https://www.netgear.com/support/contact.aspx I recommend you let them know you have already gone through troubleshooting with us. They might need to get a replacement out to you. Once you've raised a case let us know and we'll escalate this for you. Thanks. Link to comment Share on other sites More sharing options...
ij4xs Posted December 20, 2018 Author Share Posted December 20, 2018 I have opened an email ticket with Netgear about this. The ticket reference number is is 40813298. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 20, 2018 Netduma Staff Share Posted December 20, 2018 9 hours ago, blackJaxs said: I have opened an email ticket with Netgear about this. The ticket reference number is is 40813298. Thanks for creating that - we'll get this escalated for you. Hopefully this should all be sorted soon Link to comment Share on other sites More sharing options...
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