One87 10 Report post Posted November 28, 2018 I upgraded my netduma r1 to the duma os firmware and it never came up with the login page. I cleared my cache and cookies and it still never worked. i let it sit there for about 20 minutes and still nothing. i tried the 192.168.88.1 ip address as well as the http://r1 and still not working. I tried unplugging the netduma router and still getting no internet. I attempted to put static ip on my netgear router for the netduma and it still is not working. Any help is appreciated. Share this post Link to post Share on other sites
One87 10 Report post Posted November 28, 2018 Plz help. Share this post Link to post Share on other sites
Netduma Jack 1,384 Report post Posted November 28, 2018 2 hours ago, One87 said: I upgraded my netduma r1 to the duma os firmware and it never came up with the login page. I cleared my cache and cookies and it still never worked. i let it sit there for about 20 minutes and still nothing. i tried the 192.168.88.1 ip address as well as the http://r1 and still not working. I tried unplugging the netduma router and still getting no internet. I attempted to put static ip on my netgear router for the netduma and it still is not working. Any help is appreciated. Have you tried holding the reset button on the back of the Netduma for over 30 seconds? When you're on a PC wired to the Netduma R1, could you open command prompt and type 'ipconfig' before pressing enter? Screenshot the following results (stuff like your default gateway) and send them over. Did anything happen while you were upgrading such as a power outage? What version were you on before you tried to upgrade? Did you follow the instructions in the beta email? Share this post Link to post Share on other sites
One87 10 Report post Posted November 28, 2018 I literally followed all steps perfectly. I’ve very techie. I do IT for a living . No default gateway when u run Cmd. Reset Button does nothing. Rebooting netduma and my Netgear MRC does nothing as well. No internet is being passed through netduma. I’ve had it for over 2 years and no real issues until this FW upgrade. Now it does not even work. I tried unplugging it from MRC and putting PC in port 2 of netduma and trying to access 192.168.1.1 and still nothing.192.168.88.1 or http://r1 does nothing. I’ve tried unplugging netduma for several hours and still nothing. Share this post Link to post Share on other sites
Netduma Fraser 6,651 Report post Posted November 28, 2018 On your PC could you please set up a static IP for your ethernet card IP 192.168.1.2 Subnet 255.255.255.0 Gateway 192.168.1.1 then connect to ethernet port 2 and try to access the interface please. If that doesn't work try again but using 192.168.88.2 and 192.168.88.1 for static IP and gateway please. Share this post Link to post Share on other sites
One87 10 Report post Posted November 28, 2018 I tried both several times and still can’t access UI and don’t have internet Share this post Link to post Share on other sites
Netduma Fraser 6,651 Report post Posted November 28, 2018 Okay thanks for trying, I've let a dev know to see if they have any suggestions Share this post Link to post Share on other sites
One87 10 Report post Posted November 28, 2018 Ok. Thanks. It was working just fine until this FW update. Should of just stayed on old FW honestly because now my router does not even work. Share this post Link to post Share on other sites
Netduma Fraser 6,651 Report post Posted November 28, 2018 30 minutes ago, One87 said: Ok. Thanks. It was working just fine until this FW update. Should of just stayed on old FW honestly because now my router does not even work. Hopefully they'll have a suggestion and we can get it sorted Share this post Link to post Share on other sites
One87 10 Report post Posted November 29, 2018 Did you happen to get any suggestions?? Share this post Link to post Share on other sites
Netduma Joseph 15 Report post Posted November 29, 2018 I have let the team and developers know about this issues. It is quite unusual. We will be back with you shortly 1 Netduma Jack reacted to this Share this post Link to post Share on other sites
Netduma Admin 997 Report post Posted November 29, 2018 9 hours ago, One87 said: Did you happen to get any suggestions?? Do you remember which original R1 firmware version you were on before upgrading? Share this post Link to post Share on other sites
One87 10 Report post Posted November 29, 2018 R1-v-1-03-6j.sig Share this post Link to post Share on other sites
Netduma Fraser 6,651 Report post Posted November 29, 2018 2 hours ago, One87 said: R1-v-1-03-6j.sig Okay good, just ruling out that you didn't upgrade from a very old version Share this post Link to post Share on other sites
S13 11 Report post Posted December 2, 2018 Same thing happened to me I upgraded from same 1036j n no access to internet or netduma interface. What should I do ? Thanks Share this post Link to post Share on other sites
S13 11 Report post Posted December 2, 2018 Update ! Apologies. Its fixed. I just held reset button on Netduma R1 for few minutes untill it beeped n let it go. It restarted and asked me for USERNAME PASSWORD. Admin & password Boommmmmmm hihihi, I am in. I got Duma Os. Thanks 1 Netduma Fraser reacted to this Share this post Link to post Share on other sites
One87 10 Report post Posted December 2, 2018 10 hours ago, S13 said: Update ! Apologies. Its fixed. I just held reset button on Netduma R1 for few minutes untill it beeped n let it go. It restarted and asked me for USERNAME PASSWORD. Admin & password Boommmmmmm hihihi, I am in. I got Duma Os. Thanks How long did you hold reset button for ? I held for 1 min and nothing happens. Share this post Link to post Share on other sites
S13 11 Report post Posted December 2, 2018 26 minutes ago, One87 said: How long did you hold reset button for ? I held for 1 min and nothing happens. Held it u 26 minutes ago, One87 said: How long did you hold reset button for ? I held for 1 min and nothing happens. Held it until it beep, then let it go. Routee restarted & i got username and password screen on browser for 192.168.88.1 interface. I did this just after Duma os upgrade. As lost internet n 192.16.88.1 wont load. Longer than 1 minute ! Share this post Link to post Share on other sites
Netduma Fraser 6,651 Report post Posted December 2, 2018 Shouldn't need to hold it that long but try that One 1 S13 reacted to this Share this post Link to post Share on other sites
One87 10 Report post Posted December 4, 2018 I’ll try that but has then their been any other suggestions? Can I send it to get fixed or replaced or what ? Share this post Link to post Share on other sites
S13 11 Report post Posted December 4, 2018 11 hours ago, One87 said: I’ll try that but has then their been any other suggestions? Can I send it to get fixed or replaced or what ? Did u try ? Did it work ? 1 Netduma Admin reacted to this Share this post Link to post Share on other sites
Netduma Admin 997 Report post Posted December 4, 2018 Here's a guide on how to do this factory reset: http://support.netduma.com/en/support/solutions/articles/16000084263-how-to-factory-reset-the-netduma-r1-using-dumaos See the bottom half where it explains how to use the Reset Button to achieve this. Share this post Link to post Share on other sites
One87 10 Report post Posted December 4, 2018 1 hour ago, S13 said: Did u try ? Did it work ? At work now. I will try this when I get home. Share this post Link to post Share on other sites
One87 10 Report post Posted December 4, 2018 54 minutes ago, Netduma Admin said: Here's a guide on how to do this factory reset: http://support.netduma.com/en/support/solutions/articles/16000084263-how-to-factory-reset-the-netduma-r1-using-dumaos See the bottom half where it explains how to use the Reset Button to achieve this. Thanks I will try this again once I get home. Do I need to have my modem plugged up to the netduma to complete the factory reset it or only the power adapter is okay ? 1 Netduma Admin reacted to this Share this post Link to post Share on other sites
