Emilio Posted November 8, 2018 Share Posted November 8, 2018 I just got my new r1 router I’ve hard wire all of my devices to the router it seem that I have internet because it allows me to go on YouTube and email but I cannot acces the (192.168.88.1) address I’ve tried multiple browsers and and I get the same message I’m stuck and I don’t know what to do, help please Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 8, 2018 Administrators Share Posted November 8, 2018 Hi there, Could you do this please: Turn WiFi off on your PC and connect an ethernet cable into port 4 on the back of the R1 Make sure you do not have a static IP on your LAN adapter (read step 4 onwards on how to check this - make sure it is set to obtain an IP automatically): https://portforward.com/networking/static-ip-windows-10.htm Then try 192.168.88.1 again If that doesn't work, try typing /r1/ into your browser and see if that connects instead If it's still not working, could you open the Start Menu, Type in cmd and then open the Command Prompt option that appears. In that black screen, type in ipconfig and press enter. Then screenshot those results and upload them here - we want to see what your default gateway is Thanks Emilio 1 Link to comment Share on other sites More sharing options...
Emilio Posted November 9, 2018 Author Share Posted November 9, 2018 I have a Mac how do you do this on a Mac? Link to comment Share on other sites More sharing options...
Emilio Posted November 9, 2018 Author Share Posted November 9, 2018 I don’t have windows, I don’t know how to check the ip adress on a Mac Link to comment Share on other sites More sharing options...
pollutionblues Posted November 9, 2018 Share Posted November 9, 2018 6 hours ago, Emilio said: I don’t have windows, I don’t know how to check the ip adress on a Mac On a Mac open a terminal and type ifconfig Link to comment Share on other sites More sharing options...
Emilio Posted November 9, 2018 Author Share Posted November 9, 2018 After that what do I have to do? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted November 9, 2018 Netduma Staff Share Posted November 9, 2018 4 hours ago, Emilio said: After that what do I have to do? If you type ipconfig and press enter you should get a table of results. Does that not happen for you? Link to comment Share on other sites More sharing options...
Emilio Posted November 9, 2018 Author Share Posted November 9, 2018 I get this Link to comment Share on other sites More sharing options...
pollutionblues Posted November 9, 2018 Share Posted November 9, 2018 6 minutes ago, Emilio said: I get this You need to type ifconfig on a Mac Emilio 1 Link to comment Share on other sites More sharing options...
Emilio Posted November 9, 2018 Author Share Posted November 9, 2018 Got it! What’s next? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 10, 2018 Administrators Share Posted November 10, 2018 Could you try 192.168.88.255 instead? Does that connect? Not sure how it has change to that, but looks like that's the reason! Link to comment Share on other sites More sharing options...
Emilio Posted November 10, 2018 Author Share Posted November 10, 2018 No I get the same message Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 11, 2018 Administrators Share Posted November 11, 2018 Could you try typing r1/ in your browser and see if it connects. Link to comment Share on other sites More sharing options...
Emilio Posted November 11, 2018 Author Share Posted November 11, 2018 No it still won’t connect Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 11, 2018 Administrators Share Posted November 11, 2018 Could you email us at [email protected] - we will need to replace this unit unfortunately. Link to comment Share on other sites More sharing options...
Emilio Posted November 11, 2018 Author Share Posted November 11, 2018 Ok but Is my router malfunctioning? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 12, 2018 Administrators Share Posted November 12, 2018 15 hours ago, Emilio said: Ok but Is my router malfunctioning? It seems likely, yes Link to comment Share on other sites More sharing options...
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