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gile81

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hi i really appreciate your help this is what i got when i run it properly :)

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\Heidi>ipconfig

 

Windows IP Configuration

 

 

Wireless LAN adapter Wireless Network Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . : Home

   IPv6 Address. . . . . . . . . . . : fdb4:d193:a766:0:5df8:305d:cf85:bcae

   Temporary IPv6 Address. . . . . . : fdb4:d193:a766:0:4f2:b293:bc1:4afd

   Link-local IPv6 Address . . . . . : fe80::5df8:305d:cf85:bcae%15

   IPv4 Address. . . . . . . . . . . : 192.168.0.3

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.0.1

 

Ethernet adapter Local Area Connection:

 

   Connection-specific DNS Suffix  . : lan

   IPv6 Address. . . . . . . . . . . : fdea:6e70:50b8::1c5

   IPv6 Address. . . . . . . . . . . : fdea:6e70:50b8:0:54d5:840a:4aad:9e98

   Temporary IPv6 Address. . . . . . : fdea:6e70:50b8:0:a821:bddd:e414:8a09

   Link-local IPv6 Address . . . . . : fe80::54d5:840a:4aad:9e98%10

   IPv4 Address. . . . . . . . . . . : 192.168.88.209

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.88.1

 

Tunnel adapter Local Area Connection* 12:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter isatap.lan:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : lan

 

Tunnel adapter isatap.Home:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : Home

 

C:\Users\Heidi>

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i can see it when searching for wifi but nothing will connect to it not the laptop tablet phone or ps4. i have tried setting an automatic ip address like u suggested earlier but it didnt make any difference

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OK this is what's going on, your WiFi is connected to your sky hub and your LAN cable is connected to the r1.

 

Turn off your WiFi adapter and connect the LAN cable to the r1 and you should be able to connect to the r1's control panel at 192.168.88.1

 

Once you get to that we can figure out what's going on with the internet

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Frasier we seem to be running a dual support thread here :)

 

From the ipconfig it looks like the computer is connected by wi-fi to the sky box and the lan cable to the R1.  I'm thinking the best way forward would be to connect to the R1 via LAN then access the settings and configure the wi-fi. 

 

To do that it's best to disable wi-fi (or disconnect at least) to prevent a multihoming situation

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ok i turned off my wifi adapter and connected it by lan it shows it as a home network with no internet options (despite being connected to sky modem), when i tried the 192.168.88.1 it still wouldnt allow it. im still getting this under details 

 Google Chrome's connection attempt to 192.168.88.1 was rejected. The website may be down, or your network may not be properly configured.

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