Glenn693 Posted September 21, 2018 Share Posted September 21, 2018 Someone help iv just upgraded to virgin vivid 350 but i cant get full speeds on my netduma Iv tried all the optimised things on here but no joy Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 21, 2018 Administrators Share Posted September 21, 2018 Hi Glenn, As I said on Twitter, could you make sure you have set the hub to 'modem mode' (sometimes called 'bridge mode'). It's then worth following this guide too: http://support.netduma.com/support/solutions/articles/16000023979-optimal-settings-guide#Speed If it's still not working, could you answer these questions: How are you testing speed? Wired or Wireless? Which website? What speed do you get connected directly to the modem? Thanks Link to comment Share on other sites More sharing options...
Glenn693 Posted September 21, 2018 Author Share Posted September 21, 2018 Wired Speedtest.com 361 download 21 upload And iv done everything it says to do in that optimal settings and still really bad Link to comment Share on other sites More sharing options...
Glenn693 Posted September 21, 2018 Author Share Posted September 21, 2018 Through the netduma am geting speeds of 31 up and 11.5 down Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 21, 2018 Administrators Share Posted September 21, 2018 Could you factory reset please Glenn? You can do this in settings then miscellaneous. The wifi password will default to ‘netdumar1’ after this but you can change it back. Glenn693 1 Link to comment Share on other sites More sharing options...
Glenn693 Posted September 21, 2018 Author Share Posted September 21, 2018 yes iv factory reset Link to comment Share on other sites More sharing options...
Glenn693 Posted September 21, 2018 Author Share Posted September 21, 2018 What next Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 21, 2018 Administrators Share Posted September 21, 2018 Could you take a screenshot of your Congestion Control page please? You may need to do it in two images. Post on here and we can take a look. Could you also try using diffwrent Ethernet cables in case they’re faulty Link to comment Share on other sites More sharing options...
Glenn693 Posted September 21, 2018 Author Share Posted September 21, 2018 Iv not set anything as yet ie my speeds or owt in set bandwidth until you tell me too and iv already changed the cable 3 x Link to comment Share on other sites More sharing options...
Glenn693 Posted September 22, 2018 Author Share Posted September 22, 2018 had bad speeds all night just waiting on your instructions thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 22, 2018 Administrators Share Posted September 22, 2018 This is an odd one, your settings look solid. Are you using PPPoE on the router by any chance? Do you have IPv6 enabled? And you're using the same device to compare speeds on R1 vs the modem right? We might need to arrange a 1-1 for this if we're not able to solve the problem via forum posts. Link to comment Share on other sites More sharing options...
Glenn693 Posted September 23, 2018 Author Share Posted September 23, 2018 Its still not working wright Link to comment Share on other sites More sharing options...
Glenn693 Posted September 23, 2018 Author Share Posted September 23, 2018 Am not using pppoe Ipv6 is disabled Yes am using the same device to compare speeds Modem is in modem mode Link to comment Share on other sites More sharing options...
Glenn693 Posted September 23, 2018 Author Share Posted September 23, 2018 So iv been able to get my speeds sorted i read that i need to change firmware from g to j so i did that and it worked for me only thing is now when am in games on ps4 it lagging really bad like am spiking can you help me with that now lol Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 23, 2018 Administrators Share Posted September 23, 2018 That’s odd, there’s no real difference between the versions so something must have become corrupted which the upgrade fixed. Well done for figuring it out! You probably just need to get your Geo-Filter settings and Congestion Control Settings fine-tuned after all those changes. Could you follow this guide please. Skip the parts you’re happy that you’ve already setup properly: http://support.netduma.com/support/solutions/articles/16000023979-optimal-settings-guide Link to comment Share on other sites More sharing options...
Ziltoid Racer Posted September 26, 2018 Share Posted September 26, 2018 On 9/23/2018 at 2:53 PM, Glenn693 said: So iv been able to get my speeds sorted i read that i need to change firmware from g to j so i did that and it worked for me only thing is now when am in games on ps4 it lagging really bad like am spiking can you help me with that now lol you could set a BQM here. this will give you an idea on how your connection looks. i'm guessing you are on a hub 3? what is the software version? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now