Jump to content

Recommended Posts

Hi All,

I was having similar problems so I followed the advice in the thread below and made some progress.

However I cannot access the user interface 192.186.88.1 to find the duma ip address to input in the smart hub DMZ.

The duma does not show up on the list I can automatically select and i have tried to input manually.

Any help would be appreciated.

Thanks 

I should say all devices are working connected to the duma and I have an open/type 2 nat but just cant tweak the settings

 

 

Share this post


Link to post
Share on other sites

Hi Tron - are you connected wirelessly or wired?

If wired, make sure you disable wireless just to be sure your PC is not confused. 

Make sure you don’t have a static ip enabled on your PC either. 

If you still can’t cpnnect, could you open a command prompt and type in ‘ipconfig’. Screenshot your results and post here please

Share this post


Link to post
Share on other sites

Hi thanks for your reply,

I am wired to the duma and the ip address is not fixed in the bt smart hub network settings.

Also i am using a mac so the command prompt wont work I don't think.

Thanks 

Share this post


Link to post
Share on other sites
3 hours ago, S_Tron81 said:

Hi thanks for your reply,

I am wired to the duma and the ip address is not fixed in the bt smart hub network settings.

Also i am using a mac so the command prompt wont work I don't think.

Thanks 

Ok - looks like there is an alternative way. Could you try this please: https://egeek.io/ipconfig-mac-os-x/

Share this post


Link to post
Share on other sites

I believe that my Smart Hub always gives the R1 the WAN IP of 192.168.1.64 regardless of how many times I reboot or disconnect and reconnect both devices. If anyone else on BT can confirm the same using a Smart Hub, you could get away with not needing to access the R1 GUI as yours should also be 192.168.1.64. Similarly with my TP Link modem it's always 192.168.1.100. Although, of course, it would be nice for you to be able to achieve that too lol.

 

That's assuming your IP allocation range on the Smart Hub is default at 192.168.1.x to 192.168.1.253 though. 

 

Also have you changed the DHCP range on your R1 at all from the default of 192.168.88.100 - 192.168.88.250? Sounds silly but I changed that to 192.168.2.x once and forgot to change my R1 GUI bookmark to match, so I'd sit there trying to load 192.168.88.1 wondering "why isn't my R1 working?" lmao

 

Edit: I just thought - can you check your devices list on the Smart Hub GUI and see what the R1 shows up as? I'd assume it's the only device listed on there if everything else goes through the R1, so it should be fairly easy to find and add to the DMZ without needing the R1 GUI (which, of course, you still want to be able to access 😄

Share this post


Link to post
Share on other sites

Hi all,

I tried the ipconfig and my laptop shows up as 192.168.1.64 which I knew before but I thought the netduma would show up individually. Please excuse my ignorance on the subject. 

So I tried to dmz .64 but still no luck getting the duma GUI.

Any further suggestions or is a duma reset worth a go?

once again thanks for all the help

 

Share this post


Link to post
Share on other sites
4 hours ago, S_Tron81 said:

Hi all,

I tried the ipconfig and my laptop shows up as 192.168.1.64 which I knew before but I thought the netduma would show up individually. Please excuse my ignorance on the subject. 

So I tried to dmz .64 but still no luck getting the duma GUI.

Any further suggestions or is a duma reset worth a go?

once again thanks for all the help

 

What happens when you go to the DMZ drop down box in the firewall settings and look for devices or IPs there? You might see something but to be fair mine sometimes doesn't show up in there either and I have to type it in manually 😕

Share this post


Link to post
Share on other sites

the drop down list will list my laptop (192.168.1.64) from port 1 (and the ps4 if it is turned on) and I have some other devices connected to port 4 via a switch

thanks 

i am sure i am missing a trick here🤦‍♂️

Share this post


Link to post
Share on other sites
14 hours ago, S_Tron81 said:

UPDATE

i think the duma has shown up after a reset however i still cannot open the GUI despite managing to log on to the duma wifi 

So you're connected to the Duma WiFi... Can you connect wired as well?

Have you tried a rebooting your smart hub, or a hard reset? (Switch off the Modem and Netduma. Wait 5 minutes then turn on the smart hub. Wait another minute then turn on the Netduma.)

How precisely is everything set up at this point? I have a feeling this will require persistence - when the correct IP is in the smart hub DMZ you should hopefully be able to access the interface.

Share this post


Link to post
Share on other sites

i will give the hard reset a go but this is starting to test my patience.

as i am sure you can imagine i did not spend £200 (as it was at the time) to be persistent 

set up is Wall > BT Smart Hub > R1 > All Devices (wired)

thanks 

Share this post


Link to post
Share on other sites
On 9/18/2018 at 8:27 PM, S_Tron81 said:

i will give the hard reset a go but this is starting to test my patience.

as i am sure you can imagine i did not spend £200 (as it was at the time) to be persistent 

set up is Wall > BT Smart Hub > R1 > All Devices (wired)

thanks 

Hi - just checking to see if further resets etc has resolved this issue? Getting smart hubs to communicate with other routers can be temperamental, I'm sorry it's been such a hassle. Let us know if it's gone okay and we'll advise you further if not.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×