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Devices Offline?


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4 replies to this topic

#1
jb68

jb68

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Hi,

 

I recently added Orbi Access Points to my XR500 Set up and all devices appear offline now even though they are on?

 

Has this been reported and will there be a fix :) as it shows my devices uploading and downloading data but all appear offline on the Network Map.

 

Cheers



#2
Netduma Fraser

Netduma Fraser

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Yes this has been reported and we're looking into it!


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
jb68

jb68

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Yes this has been reported and we're looking into it!

 

Ah Nice! Thanks



#4
jb68

jb68

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Hi,

 

I recently added Orbi Access Points to my XR500 Set up and all devices appear offline now even though they are on?

 

Has this been reported and will there be a fix :) as it shows my devices uploading and downloading data but all appear offline on the Network Map.

 

Cheers

 

Hi,

 

Looks like its been fixed in the 2.3.2.26 firmware :) 



#5
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

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  • Local time: 03:02 AM

Great to hear that, thanks for the update!


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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