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Geo-Filter error: uncaught exception: Unmatched device - help


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#1
GazCBG

GazCBG

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Hi,

When I login to my XR500 and got to Geo-Filter
I get an error uncaught exception: Unmatched device

And no option to add new ones and current ones don't load
I have rebooted the router and it still the same.

I am running the latest Firmware: V2.3.2.22

 

If I need to reset to factory, can I use a restore setting file, that I have just created?

 

Any ideas?
 


Regards,

GazCBG


#2
Netduma Fraser

Netduma Fraser

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Its because the device that was previously added has had its name changed or been disconnected when upgraded. Rename the device that was added back to what it was before. Otherwise factory reset, if you use the config just made it will add the device back to Geo-Filter and you may get the same issue again but can try


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
GazCBG

GazCBG

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Problem sorted.

I made a note of the details and factory reset and all working now.

Have made a fresh backup just incase.


Regards,

GazCBG





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