rmnhsd Posted July 28, 2018 Share Posted July 28, 2018 So when I log into my netgear Orbi router (configured as an AP) I can see a full list of connected devices on my network, even those connected directly to the XR500 with static IPs, but I when I try to do the same from the Nighthawk router in "Device Manager > Network Map", I cannot even see the ones that are connected to my AP via DHCP. The AP itself does show up but nothing else. I know you are not going to tell me that the Orbi- a device that looks like it was marketed towards housewives and belongs in a smart bathroom has better functionality than netduma's flagship top of the line "gaming router" whose chassis looks like a stealth bomber. So please could someone enlighten me as to how do I enable the ability to see my full network?!? The devices themselves do show up under "Network Snapshot" under their actual name (not the name of the AP) when I force them to use more bandwidth, so they are clearly recognized by the XR500, they just dont show up on the god-awful network map. Thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted July 28, 2018 Administrators Share Posted July 28, 2018 Hello again! Thanks also for this feedback. Fraser, our lead test engineer, will be back online tomorrow so I've asked him to respond to this thread on whether this is on our roadmap or if there are any changes you can make to your setup to allow them to appear on the Network Map. Link to comment Share on other sites More sharing options...
major masingil Posted July 28, 2018 Share Posted July 28, 2018 So when I log into my netgear Orbi router (configured as an AP) I can see a full list of connected devices on my network, even those connected directly to the XR500 with static IPs, but I when I try to do the same from the Nighthawk router in "Device Manager > Network Map", I cannot even see the ones that are connected to my AP via DHCP. The AP itself does show up but nothing else. I know you are not going to tell me that the Orbi- a device that looks like it was marketed towards housewives and belongs in a smart bathroom has better functionality than netduma's flagship top of the line "gaming router" whose chassis looks like a stealth bomber capable of collateral damaging a school full of Afghani children. So please could someone enlighten me as to how do I enable the ability to see my full network?!? The devices themselves do show up under "Network Snapshot" under their actual name (not the name of the AP) when I force them to use more bandwidth, so they are clearly recognized by the XR500, they just dont show up on the god-awful network map. Thanks! check and see if your Orbi is still set to provide DHCP services, if it is turn that off and everything connected to it should show up as individual devices on your XR500 Link to comment Share on other sites More sharing options...
rmnhsd Posted July 30, 2018 Author Share Posted July 30, 2018 Hi, thanks so much for the suggestion. That is not even an option in AP mode for the orbi. DHCP and DNS are automatically turned off and their menus are grayed out. Actually upon further investigation it would appear the devices are actually there, they are just all listed as "offline" even when they are online and connected to the AP. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 30, 2018 Administrators Share Posted July 30, 2018 As you've figured out they do appear on the map. If you use one of the devices does it switch to online? We are investigating a similar issue with this so should have a fix incoming in one of the next firmwares. scooby 1 Link to comment Share on other sites More sharing options...
jacegibson Posted May 15, 2019 Share Posted May 15, 2019 On 7/30/2018 at 1:40 AM, rmnhsd said: Hi, thanks so much for the suggestion. That is not even an option in AP mode for the orbi. DHCP and DNS are automatically turned off and their menus are grayed out. Actually upon further investigation it would appear the devices are actually there, they are just all listed as "offline" even when they are online and connected to the AP. this is exactly what happens to mine.. but only when connected to the AP wirelessly.. actually i havent tried to connect anything via ehternet to the AP but to a switch thats connected to the XR it shows online Link to comment Share on other sites More sharing options...
jacegibson Posted May 15, 2019 Share Posted May 15, 2019 On 7/30/2018 at 7:18 AM, Netduma Fraser said: As you've figured out they do appear on the map. If you use one of the devices does it switch to online? We are investigating a similar issue with this so should have a fix incoming in one of the next firmwares. this is the same issue im having now. and as much as i use the device it does not show online Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 15, 2019 Share Posted May 15, 2019 Could you try going back to this previous firmware and see if the issue is fixed? https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32 Link to comment Share on other sites More sharing options...
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