demonchine Posted July 17, 2018 Share Posted July 17, 2018 My internet light is on, and my Ethernet lights are on, but I have no internet and my laptop will acknowledge the Ethernet connection, but won't connect to the router. Could my router possibly have bad ports? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 17, 2018 Administrators Share Posted July 17, 2018 I think probably the first step here is see if you can gain access to the interface through the LAN IP (default 192.168.1.1). If so then run through the setup wizard to try and regain an internet connection. If not then a factory reset should be done by holding in the reset button for 20-30 seconds Link to comment Share on other sites More sharing options...
demonchine Posted July 17, 2018 Author Share Posted July 17, 2018 It wouldn't let me access the interface until I rebooted the power to the router. This has been going on for a couple of weeks now, I have done a factory reset twice during this time. I'm just unsure if for some reasons my xr500 ports went bad or if this correlates to the latest firmware update? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 17, 2018 Administrators Share Posted July 17, 2018 I've sent you a PM please see if that firmware resolves the issue Link to comment Share on other sites More sharing options...
demonchine Posted July 18, 2018 Author Share Posted July 18, 2018 Will do. Thanks. Netduma Jack and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
neo2070 Posted July 19, 2018 Share Posted July 19, 2018 Did the FW fix your issue? Link to comment Share on other sites More sharing options...
demonchine Posted July 19, 2018 Author Share Posted July 19, 2018 So I'm on day 2 of using the firmware sent to me, and I'm having the same issue. The router just will not acknowledge anything thru Ethernet until I turn it off and back on again, even tho all of the appropriate indicator lights are on. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 19, 2018 Administrators Share Posted July 19, 2018 So I'm on day 2 of using the firmware sent to me, and I'm having the same issue. The router just will not acknowledge anything thru Ethernet until I turn it off and back on again, even tho all of the appropriate indicator lights are on. Disable instant on and automatic upgrades on the console, that should resolve it Link to comment Share on other sites More sharing options...
demonchine Posted July 19, 2018 Author Share Posted July 19, 2018 Yep I did. Still getting the issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 19, 2018 Administrators Share Posted July 19, 2018 Set static IPs for your ethernet devices and see if that resolves it Link to comment Share on other sites More sharing options...
demonchine Posted July 21, 2018 Author Share Posted July 21, 2018 A habit I developed from other routers was to dmz my ps4, then port forward my Xbox, so I already had static IPs assigned. But now I've reverted back to the latest default firmware (ver. 22) & I'm on day 2 of the xr500 working as it should. Maybe the reverting to the firmware you sent, then updating to current fixed it. Netduma Admin 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted July 21, 2018 Administrators Share Posted July 21, 2018 Ok, thanks for the update. Hopefully it's resolved now but obviously let us know if you have any problems. Link to comment Share on other sites More sharing options...
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