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XR500 Random quick disconnects


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13 replies to this topic

#1
hollow

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For the last 2-3 weeks been having issue my XR500 having connection drops. I mainly noticed when play WoW. After contacting Blizzard and spending awhile with them we came to the conclusion that it was the router after looking winMTR logs between this router and my old FiOS Quantum router. Blizzard said I was having a lot more packet loss with the XR500 then Quantum I have no issues with my Quantum router but when using the XR500 I kept getting disconnected from WoW. I decided to do a factory reset which seemed to fix me disconnects with WoW but seems to be loading slower then the Quantum also I'm seeing random disconnects from Steam every 30-60 minutes that only last a couple of seconds. Any help would be appreciated. I'm on the V2.3.2.22 firmware. 



#2
Netduma Fraser

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Hey, welcome to the forum!

 

Are you only seeing it on this PC or do you see it on other devices as well? Does the connection always reconnect?


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
hollow

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Thanks for the reply Fraser,

 

I mainly just use my desktop that's hard wired so I'm not sure about other devices. And yes it always reconnects like 2 seconds later. Also the reconnect is so quick that it doesn't disrupt anything.



#4
Netduma Fraser

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Are you wired or on WiFi? Disable Traffic Prioritization completely, does that resolve it?


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#5
hollow

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I'm wired and I think traffic prioritization is disabled by default. I will double check later today when I get home.



#6
hollow

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Sorry for the delay. Traffic prioritization was disabled.



#7
Netduma Fraser

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DumaOS Classified Games disabled and no manual rules?


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#8
hollow

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I'm not seeing those settings anywhere. Where would they be located?



#9
Netduma Fraser

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QoS page under Traffic Prioritization


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#10
hollow

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It was enabled but no devices were added. I will disable it and see how that works.



#11
hollow

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Still having issues after disabling Classified Games



#12
Netduma Fraser

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I've sent you a PM with firmware, please see if this resolves your issue


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#13
neo2070

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I've sent you a PM with firmware, please see if this resolves your issue

Hi Frasier

Could you send me the firmware update as well. I am also experiencing the exact same issue on wired connection to my PC where the connection drops out every few hours. I'm on the V2.3.2.22 firmware. 

Is Netgear aware of this issue and if so when do we expect a official FW release to be pushed out to address this issue?



#14
Netduma Fraser

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Hi Frasier

Could you send me the firmware update as well. I am also experiencing the exact same issue on wired connection to my PC where the connection drops out every few hours. I'm on the V2.3.2.22 firmware. 

Is Netgear aware of this issue and if so when do we expect a official FW release to be pushed out to address this issue?

 

Sent a PM with the firmware.

 

Yes they are, the fix I'm giving will be in the next firmware. It hasn't fixed it for everyone so they're investigating further to fix it for those few.


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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