hollow Posted July 15, 2018 Share Posted July 15, 2018 For the last 2-3 weeks been having issue my XR500 having connection drops. I mainly noticed when play WoW. After contacting Blizzard and spending awhile with them we came to the conclusion that it was the router after looking winMTR logs between this router and my old FiOS Quantum router. Blizzard said I was having a lot more packet loss with the XR500 then Quantum I have no issues with my Quantum router but when using the XR500 I kept getting disconnected from WoW. I decided to do a factory reset which seemed to fix me disconnects with WoW but seems to be loading slower then the Quantum also I'm seeing random disconnects from Steam every 30-60 minutes that only last a couple of seconds. Any help would be appreciated. I'm on the V2.3.2.22 firmware. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 16, 2018 Administrators Share Posted July 16, 2018 Hey, welcome to the forum! Are you only seeing it on this PC or do you see it on other devices as well? Does the connection always reconnect? Link to comment Share on other sites More sharing options...
hollow Posted July 16, 2018 Author Share Posted July 16, 2018 Thanks for the reply Fraser, I mainly just use my desktop that's hard wired so I'm not sure about other devices. And yes it always reconnects like 2 seconds later. Also the reconnect is so quick that it doesn't disrupt anything. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 16, 2018 Administrators Share Posted July 16, 2018 Are you wired or on WiFi? Disable Traffic Prioritization completely, does that resolve it? Link to comment Share on other sites More sharing options...
hollow Posted July 16, 2018 Author Share Posted July 16, 2018 I'm wired and I think traffic prioritization is disabled by default. I will double check later today when I get home. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
hollow Posted July 16, 2018 Author Share Posted July 16, 2018 Sorry for the delay. Traffic prioritization was disabled. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 16, 2018 Administrators Share Posted July 16, 2018 DumaOS Classified Games disabled and no manual rules? Link to comment Share on other sites More sharing options...
hollow Posted July 16, 2018 Author Share Posted July 16, 2018 I'm not seeing those settings anywhere. Where would they be located? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 16, 2018 Administrators Share Posted July 16, 2018 QoS page under Traffic Prioritization Link to comment Share on other sites More sharing options...
hollow Posted July 16, 2018 Author Share Posted July 16, 2018 It was enabled but no devices were added. I will disable it and see how that works. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
hollow Posted July 17, 2018 Author Share Posted July 17, 2018 Still having issues after disabling Classified Games Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 17, 2018 Administrators Share Posted July 17, 2018 I've sent you a PM with firmware, please see if this resolves your issue Link to comment Share on other sites More sharing options...
neo2070 Posted July 19, 2018 Share Posted July 19, 2018 I've sent you a PM with firmware, please see if this resolves your issue Hi Frasier Could you send me the firmware update as well. I am also experiencing the exact same issue on wired connection to my PC where the connection drops out every few hours. I'm on the V2.3.2.22 firmware. Is Netgear aware of this issue and if so when do we expect a official FW release to be pushed out to address this issue? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 19, 2018 Administrators Share Posted July 19, 2018 Hi Frasier Could you send me the firmware update as well. I am also experiencing the exact same issue on wired connection to my PC where the connection drops out every few hours. I'm on the V2.3.2.22 firmware. Is Netgear aware of this issue and if so when do we expect a official FW release to be pushed out to address this issue? Sent a PM with the firmware. Yes they are, the fix I'm giving will be in the next firmware. It hasn't fixed it for everyone so they're investigating further to fix it for those few. Link to comment Share on other sites More sharing options...
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