Jump to content

Welcome to Netduma Forum
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!
Photo

USB drive weird bug


  • Please log in to reply
13 replies to this topic

#1
flyinggoose

flyinggoose

    Junior Member

  • Members
  • PipPip
  • 6 posts
  • Local time: 11:16 PM

Hey NetDuma team,

 

I have the XR500 running V2.3.2.22. 

 

1. I connected a USB drive (formatted for Mac) that was working fine with my Mac (used it seconds before plugging it in. 

2. I was able to share the drive on the network, use it to copy/remove files from it. Great. 

3. I plugged it back into the Mac. Not great, can't do anything with it  - can't do repair, format, nothing. Even booting the mac into recovery mode. The drive is gone. I don't see the partitions, but I do see the disk in Disk Utility. 

 

however..

 

4. I plugged it back into the XR500 and it still works as it did before. 

 

Note: I always did the safe remove from the ReadySHARE screen. Screen gives an error every other time. 

 

So somehow there is a "lock" on the drive from the router where it works fine but it won't work from my laptop and I can't see to get rid of it. 

 

Any idea?! Would love to get my drive back : ) 

 

Thanks! 

 

 



#2
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 18,825 posts
  • Local time: 11:16 PM

Hey, welcome to the forum!

 

Unfortunately thats not something we can help with as it's Netgear's domain. Login here: http://support.netgear.com/and give the 24/7 support line a call, they should be able to help you out!


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
flyinggoose

flyinggoose

    Junior Member

  • Members
  • PipPip
  • 6 posts
  • Local time: 11:16 PM

Will do, thanks! 



#4
Killhippie

Killhippie

    Member

  • Members
  • PipPipPip
  • 130 posts
  • Local time: 11:16 PM
  • LocationUK

Hey NetDuma team,

 

I have the XR500 running V2.3.2.22. 

 

1. I connected a USB drive (formatted for Mac) that was working fine with my Mac (used it seconds before plugging it in. 

2. I was able to share the drive on the network, use it to copy/remove files from it. Great. 

3. I plugged it back into the Mac. Not great, can't do anything with it  - can't do repair, format, nothing. Even booting the mac into recovery mode. The drive is gone. I don't see the partitions, but I do see the disk in Disk Utility. 

 

however..

 

4. I plugged it back into the XR500 and it still works as it did before. 

 

Note: I always did the safe remove from the ReadySHARE screen. Screen gives an error every other time. 

 

So somehow there is a "lock" on the drive from the router where it works fine but it won't work from my laptop and I can't see to get rid of it. 

 

Any idea?! Would love to get my drive back : ) 

 

Thanks! 

Was it formatted in HFS+ or APFS? If you formatted it to APFS it is not supported so it may have corrupted the USB drive.   https://kb.netgear.c...ighthawk-router



#5
flyinggoose

flyinggoose

    Junior Member

  • Members
  • PipPip
  • 6 posts
  • Local time: 11:16 PM

Was it formatted in HFS+ or APFS? If you formatted it to APFS it is not supported so it may have corrupted the USB drive.   https://kb.netgear.c...ighthawk-router

 

APFS. What's funny is that I can read files from the disk through the XR500 but if I plug the disk into my laptop, it's no longer recognized as valid by the OSX. 



#6
Killhippie

Killhippie

    Member

  • Members
  • PipPipPip
  • 130 posts
  • Local time: 11:16 PM
  • LocationUK

APFS. What's funny is that I can read files from the disk through the XR500 but if I plug the disk into my laptop, it's no longer recognized as valid by the OSX. 

Its corrupted I think, you will have to boot into recovery mode on your mac and try to repair it that way. If not it will need erasing and formatting as HFS+.  With High Sierra Apple did say to keep USB drives and Time machine backups as HFS+ for this very reason, as not many other vendors systems read APFS yet. Thats why its not listed in the compatibility chart alas.



#7
flyinggoose

flyinggoose

    Junior Member

  • Members
  • PipPip
  • 6 posts
  • Local time: 11:16 PM

Its corrupted I think, you will have to boot into recovery mode on your mac and try to repair it that way. If not it will need erasing and formatting as HFS+.  With High Sierra Apple did say to keep USB drives and Time machine backups as HFS+ for this very reason, as not many other vendors systems read APFS yet. Thats why its not listed in the compatibility chart alas.

 

Sorry, I lied. It's Mac OS Extended aka HFS+. 

 

 

Attached Files



#8
Killhippie

Killhippie

    Member

  • Members
  • PipPipPip
  • 130 posts
  • Local time: 11:16 PM
  • LocationUK

Sorry, I lied. It's Mac OS Extended aka HFS+. 

Odd the router supports HFS+ the fact your Mac has issues with it now does sound like its got corrupted somehow. I would try booting into recovery mode and running a repair on that USB drive and see what happens. Did you log in to the router and safely eject it?



#9
flyinggoose

flyinggoose

    Junior Member

  • Members
  • PipPip
  • 6 posts
  • Local time: 11:16 PM

Agree. I did try to eject it using the GUI, didn't help. Tried running a repair in recovery mode and I get "error 8". 



#10
Killhippie

Killhippie

    Member

  • Members
  • PipPipPip
  • 130 posts
  • Local time: 11:16 PM
  • LocationUK

Agree. I did try to eject it using the GUI, didn't help. Tried running a repair in recovery mode and I get "error 8". 

So the router would not safely eject the drive, what size is it? Sounds like a bug indeed, what happened when you tried to eject it, did you get any messages? By pulling the drive out you may have corrupted it which is a vicious circle as ejecting it didn't work. Did you factory reset the router after the recent firmware update? That error code means you need to reformat the drive I believe. :(

 

https://discussions..../thread/6834609



#11
flyinggoose

flyinggoose

    Junior Member

  • Members
  • PipPip
  • 6 posts
  • Local time: 11:16 PM

Ah interesting - tried the factory reset, eject and it worked. Thanks! 



#12
Killhippie

Killhippie

    Member

  • Members
  • PipPipPip
  • 130 posts
  • Local time: 11:16 PM
  • LocationUK

Ah interesting - tried the factory reset, eject and it worked. Thanks!

Glad it worked

#13
BIG__DOG

BIG__DOG

    Forum Legend

  • Moderators
  • 1,592 posts
  • Local time: 11:16 PM
  • LocationNear Manchester

I can't even get my drive to display on my network. It is formatted as NTFS and the XR500 recognises it but when i check my network drives there is nothing there except for XR500 and when I click on it I get directed to my router screen.


Posted Image Posted Image

#14
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 18,825 posts
  • Local time: 11:16 PM

I can't even get my drive to display on my network. It is formatted as NTFS and the XR500 recognises it but when i check my network drives there is nothing there except for XR500 and when I click on it I get directed to my router screen.

 

Recommend calling NG support see what they say as I'm not familar with the feature


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users