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ScottsGameRoom

High Ping When Connected to XR500

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Everything was working great then I noticed that my ping randomly went high.

After testing with Ping Plotter I saw that around the ( bbr02snjsca ) hop my ping spiked.

 

https://imgur.com/wwGKCI5

 

I decided to just connect my modem and the spike stopped occurring.

 

https://imgur.com/hzdcHXJ

 

I did a complete factory reset on the XR500 and I'm still having this issue.

 

Please help gaming has been horrid sense this problem started.

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My base ping has always been high. I even moved a couple of years ago to the other side of town and still have high base ping.

I've tested a few different places and times and I'm having the same issue.

It seems to just be that hop I mentioned.

If I connect directly to my modem then as you can see in the picture the ping is more stable without the big spike.

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Ya I know that the router shouldn't be effecting the hop.

Qos should be set up right. 70% on both sliders 15% on Qos flower and using the always option when testing.

 

Why does that hop get a spike when connected to the XR500 and not my modem directly?

Any advice would be great.

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I've done more testing and the XR500 is still having this very odd issue.

 

The first picture is my Xbox One X connected directly to the modem.

As you can see my ping is normal around 47ms.

 

https://imgur.com/a/jAmIUb6

 

When I connect the XR500 the ping goes up to around 70ms.

 

https://imgur.com/a/LE8uL3a

 

I'm at a loss as to why this started happening.

Noting has changed on my setup.

I've been running the same settings for months.

 

I tried a complete factory reset of the XR500 and I'm still getting the same odd results.

 

The only thing I can think of is the last firmware update.

Please help me figure this out because I can't stand the added ping in gaming.

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The server should be whitelisted as before this problem started I would get around 45ms ping.

 

I just ran a test with Fortnight and noticed the same results.

 

The ping is higher with the XR500 connected for some reason.

(XR500 Connected)

https://imgur.com/a/p0stWbS

 

(Xbox direct to modem)

https://imgur.com/a/7MEuppN

 

Something isn't right!?

Same West Coast server two very different results.

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I think that worked.

My ping is back to normal!

I can't express how happy I am :)

 

This is why I tell people about NetDuma on streams and my YT channel.

The router is awesome and your support is unmatched.

 

Thanks Fraser

You and the Duma Team rock!

 

PS:

When I do another factory reset for new firmware should I do the same thing?

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