Kazamario Posted July 2, 2018 Share Posted July 2, 2018 Good Evening, I have a Brother MFC-J6920DW and I can't for the life of me get the Nighthawk to see it. Is there a setting I'm missing? Can someone please give me a hand with getting this device visible on my network? Thanks, Mario Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 2, 2018 Administrators Share Posted July 2, 2018 Does the printer have WPS? You can use that to sync up with the router Link to comment Share on other sites More sharing options...
Kazamario Posted July 2, 2018 Author Share Posted July 2, 2018 Heya Fraser, Thx for the prompt reply, I apologize for not including more detail in my OP. I used WPS/AOSS and it connected without issue, and the printer prints off a Connection: OK page with the Network Name, HW Address, Comm Mode, Auth Type, Encryption, and Network Channel metrics. All those fields are filled in. The printer is powered on as well as the laptop, and both are connected to the 2.4 G network but the printer isn't present on the Device Manager section of the UI and it won't print anything in the print queue. Any other suggestions? Should I try the WPS connection again? EDIT: Attached two images, one is the network map, and the other is my WLAN report. Link to comment Share on other sites More sharing options...
Wally173 Posted July 2, 2018 Share Posted July 2, 2018 I have encountered some printers are somehow picky about their ip given from the router. I have had success in the past by assigning a printer a static instead of it getting one from the router via DHCP. Give that a try If you need assistance on how to do this let me know Kazamario 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 2, 2018 Administrators Share Posted July 2, 2018 Interesting thanks for the additional info. Please try the above, I have a feeling you'll see it in settings regardless if its not present on the device manager Kazamario 1 Link to comment Share on other sites More sharing options...
Kazamario Posted July 2, 2018 Author Share Posted July 2, 2018 Can someone link me the instructions on how to assign a static ip for my printer? Or is that something I do on my printer? EDIT: On the Brother MFC-J6920DW, I found it under: Tap wrench icon in upper-right hand corner of the touchscreen Tap "Wi-Fi" icon TCP/IP Tap BOOT MethodSelect Static I'm going to do a full restart of my network devices and laptop. Will report back. Link to comment Share on other sites More sharing options...
Gouldin Posted July 2, 2018 Share Posted July 2, 2018 Make sure with windows 10 that in file explorer you click on network and change the network to private. If you don't do this, Windows won't find any devices on your network at all as windows firewall blocks any workgroup browsing as it assumes all newly connected networks are public until told otherwise. Kazamario 1 Link to comment Share on other sites More sharing options...
Kazamario Posted July 2, 2018 Author Share Posted July 2, 2018 I performed a Network Reset on the printer, and then changed the speed in the Settings > Wireless Setup> Mode: Up to 54 Mbps, and used the Brother Utility program >> Tools > Remote Setup and set a STATIC IP. All is well. Thanks Fraser and Wally! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Wally173 Posted July 3, 2018 Share Posted July 3, 2018 Glad it is working. I have never figured out why but Whenever I have someone who has a issue with printer staying connected, assigning it a static ip works 99% of the time. Btw this isn’t specific to the xr500 or dumaos. I have seen this issue on numerous routers, just wanted to clarify that Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 3, 2018 Administrators Share Posted July 3, 2018 Great to hear that and thanks Wally! I'll close this topic now, if you have any more questions now feel free to open another topic. Link to comment Share on other sites More sharing options...
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