mpjohnsn Posted June 29, 2018 Share Posted June 29, 2018 What firmware version are you on? 1.03.6h What speeds do you get from multiple speed tests? 14ms/93Mbps down/9Mbps up, 19ms/91Mbps/9Mbps What is your current setup? Arris Modem > R1 > All Devices What is your specific issue? (Provide as many details as possible. If it is a lag issue include the screenshots from here in your post) Issue is that when I attempt to use a VPN client on a specific PC (Windows, Palo Alto Global Protect) I'm unable to successfully connect to the VPN. It initially connects and I can see outbound packets in the connection dialog box, but I never receive inbound packets. This client has tested successfully at "open" WiFi locations, such as Starbucks and on other corporate "guest" networks. It does not work from home however. Our previous client, Juniper Network Connect, connects without any issue. Any other information (such as settings you may have previously tried). All other connectivity is working great; no lag to speak of, gaming works great on both Xbox and PS4. Modem Info: ARRIS DOCSIS 3.0 / PC 1.5 Touchstone Telephony Modem HW_REV: 3 VENDOR: ARRIS Group, Inc. BOOTR: 2.2.0.45 SW_REV: 9.1.103J6J MODEL: TM1602A Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 29, 2018 Administrators Share Posted June 29, 2018 Hi there - are you able to connect directly to that modem and test again? It could be your line blocking it so it's important to isolate whether the blocker is with just the R1 or somewhere else. Also, just double check your Geo-Filter is not enabled when you are testing this. If you added your PC to it then it could be blocking the VPN provider's server. Link to comment Share on other sites More sharing options...
mpjohnsn Posted July 23, 2018 Author Share Posted July 23, 2018 Yes, I was able to connect the PC directly to the modem, reboot it (the modem), and make a successful connection to the VPN. Also, the geo-filter is not enabled. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 25, 2018 Administrators Share Posted July 25, 2018 Please try the following if they have not been done already: Disable Hyper Traffic for PC its running on Disable Deep Packet Processing Enable multicast snooping Disable stealth mode Link to comment Share on other sites More sharing options...
mpjohnsn Posted July 31, 2018 Author Share Posted July 31, 2018 Hyper Traffic = Turbo Mode? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted August 1, 2018 Netduma Staff Share Posted August 1, 2018 Hyper Traffic = Turbo Mode? Hyper Traffic can be found on the Congestion Control page. Link to comment Share on other sites More sharing options...
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