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Cannot Access Netduma R1 Browser Interface (via Wired Connection) !

cannot access r1 browser interface

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31 replies to this topic

#1
Sameer

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Hello,

for past 2 days, I am having trouble accessing my R1 browser interface. My desktop is connected via Ethernet cable and has internet access. I can browse internet, play online games etc. but cannot access the R1 interface. However, I can access the R1 interface from my MacBook pro which is connected via WiFi. I looked into the forum for help and tried to 'Reboot', 'Factory Reset' the router but it don't seem to help. Please check the screenshot below for the error I get on browser. 

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#2
e38BimmerFN

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What browser are you using? Be sure any security plug ins  are disabled on this browser and for the PC temporarily.

Try FF or Opera on your PC.



#3
Netduma Jack

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The suggestion above is great so let us know how you get on. Also try http://r1and see if that works :)


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord


#4
biggah

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I can't connect to the netduma wirelessly I type in the password on the router and it says incorrect. I also can't get on the interface it tells me the website has times out and when I plug my laptop up to the netduma through ethernet it doesnt connect

#5
Sameer

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What browser are you using? Be sure any security plug ins  are disabled on this browser and for the PC temporarily.

Try FF or Opera on your PC.

 

 

The suggestion above is great so let us know how you get on. Also try http://r1and see if that works :)

 

Ok, I think i figured out what's the issue. I am using Nord VPN and I am using their vpn application. Whenever I am not connected to servers via VPN, I cannot access to the R1 interface. But, when I am connected to the VPN servers, I can then access my R1 interface. Any idea why this is happening? I also have VPN browser plugin which i figured out doesn't work in relation to the installed Nord VPN application. 



#6
biggah

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I still can't get on the interface...is there anyother way to get on?? I tried http://r1and 192.168.88.1 and nothing...all I wanna do is use this thing and I can't im feeling like this was a waste of money something like this should have way better customer service smh.

#7
Netduma Fraser

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Ok, I think i figured out what's the issue. I am using Nord VPN and I am using their vpn application. Whenever I am not connected to servers via VPN, I cannot access to the R1 interface. But, when I am connected to the VPN servers, I can then access my R1 interface. Any idea why this is happening? I also have VPN browser plugin which i figured out doesn't work in relation to the installed Nord VPN application. 

 

Have you set a static IP on your ethernet adapter by any chance? 

 

I still can't get on the interface...is there anyother way to get on?? I tried http://r1and 192.168.88.1 and nothing...all I wanna do is use this thing and I can't im feeling like this was a waste of money something like this should have way better customer service smh.

 

Some people have responded to your topic regarding this :)


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#8
biggah

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Have you set a static IP on your ethernet adapter by any chance?


Some people have responded to your topic regarding this :)



#9
biggah

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What's a static IP? Sry im not really good at all this.

#10
Netduma Jack

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What's a static IP? Sry im not really good at all this.

 

It's alright Biggah, we're responding to the support thread you made so I'd recommend seeking further assistance there. (It's hard to support you if you're posting on multiple threads! :) )


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord


#11
Sameer

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Have you set a static IP on your ethernet adapter by any chance? 

I don't think I have set up my IP address to static. How do i know if my IP address is static?



#12
Netduma Fraser

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For PC you can check using this method: https://www.blackbau...orkadapters.htmif its not set to automatic then set to automatic and try to access the interface again


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#13
Sameer

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For PC you can check using this method: https://www.blackbau...orkadapters.htmif its not set to automatic then set to automatic and try to access the interface again

Hi Fraser, I have checked my IP address like u advised and it's already on automatically obtain IP address. I still have the same issue. VPN on = can access R1 interface, VPN off = cannot access interface. weird. 



#14
Netduma Fraser

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Can you try from a different device without the VPN please and see if you can connect to the interface


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#15
Sameer

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Can you try from a different device without the VPN please and see if you can connect to the interface

Hi Fraser, yes i can connect to the interface from my macbook pro with or without VPN on. 



#16
Netduma Admin

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This is a really strange one. Just to double check, when your VPN is OFF, can you connect to normal web pages etc? I'm wondering if your browser has a proxy set on it which prevents the Internet from working when you're not on the VPN.

 

Could you also try a different browser when the VPN is off and see if you can connect to the browser then. Thanks



#17
Sameer

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This is a really strange one. Just to double check, when your VPN is OFF, can you connect to normal web pages etc? I'm wondering if your browser has a proxy set on it which prevents the Internet from working when you're not on the VPN.

 

Could you also try a different browser when the VPN is off and see if you can connect to the browser then. Thanks

Hello there, sorry for late reply due to being away for few days. To answer to your question, yes I can connect to the internet with or without VPN and browse websites with VPN on/off, no problem. I also tried other browser but this problem persists.  :(



#18
Netduma Jack

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Hello there, sorry for late reply due to being away for few days. To answer to your question, yes I can connect to the internet with or without VPN and browse websites with VPN on/off, no problem. I also tried other browser but this problem persists.  :(

 

As is often the case with strange issues like this, the answer could be right in front of us. Could you just double check that what you're typing into the URL is correct? It should be http://192.168.88.1or http://r1. NOT 'https'.

 

The reason I'm suggesting something so basic is that since it's only happening on your PC, it could potentially be that you've got a shortcut to access the interface which is slightly incorrect and causing the issue.


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord


#19
Sameer

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As is often the case with strange issues like this, the answer could be right in front of us. Could you just double check that what you're typing into the URL is correct? It should be http://192.168.88.1or http://r1. NOT 'https'.

 

The reason I'm suggesting something so basic is that since it's only happening on your PC, it could potentially be that you've got a shortcut to access the interface which is slightly incorrect and causing the issue.

Hi Jack, thank you for the suggestion and I have tried as you suggested. However, problem persists. I normally access the interface from the google tiles that are created by most visited sites and R1 interface is one of them. I even tried typing the link http://192.148.88.1 but no joy.  :unsure:



#20
Netduma Admin

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Do you have any firewall software on your PC that could be blocking it? 

 

(and just to clarify, the UP is 192.168.88.1 - you put '148' above - just want to make sure you're not doing that in your tests!







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