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#1
Durty

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After this update my base ping went up 25 milliseconds on Fortnite. Why are there so many issues with a 300 dollar router?

#2
Netduma Fraser

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It is highly unlikely a firmware update raised your ping. Is your base ping on a speedtest the same? Are there more devices connected? Have you changed any settings? There are a lot of variables to go through before blaming the update.


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#3
BIG__DOG

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It could be several things, it could be the fortnite server, but it will not be the router. You could open a command prompt and do a ping test to get an accurate ping result rather than using speedtest.net. or use pingplotter and ping a reliable ip!


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#4
Durty

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But it was the firmware update. You guys always offer subpar troubleshooting. Telling me everything works fine for you does me no good. I’m done with the headaches. Returning this router today. Going to buy a router from an actual reputable company this time. Your only solution is factory reset and or reboot. Here’s the deal though: ping before update wasn’t great after the update it was far worse. Went and checked every way possible. It IS the firmware update causing the issues. Shouldn’t a gaming router help gaming instead of hurting it? Everyone on here doesn’t realize “gaming” routers are a rip off and a way to mark up a mediocre device because people will buy it. I just wanted a router with certain features that work. Thought I’d get it with this router.

#5
Killhippie

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But it was the firmware update. You guys always offer subpar troubleshooting. Telling me everything works fine for you does me no good. I’m done with the headaches. Returning this router today. Going to buy a router from an actual reputable company this time. Your only solution is factory reset and or reboot. Here’s the deal though: ping before update wasn’t great after the update it was far worse. Went and checked every way possible. It IS the firmware update causing the issues. Shouldn’t a gaming router help gaming instead of hurting it? Everyone on here doesn’t realize “gaming” routers are a rip off and a way to mark up a mediocre device because people will buy it. I just wanted a router with certain features that work. Thought I’d get it with this router.

A factory reset is how you trouble shoot all routers. Also just because it happened when the update occurred does not mean it was the update. traffic congestion, severs and the path your traffic takes though the ISP's own servers can also change your pings. My Ping is also the same as it was I have to say. Good luck trying to find a router with the features of DumaOS. Just realise that resetting to factory settings and NOT using a backup to restore is standard for all companies pretty much. Its basic troubleshooting nothing subpar about it..



#6
Netduma Jack

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But it was the firmware update. You guys always offer subpar troubleshooting. Telling me everything works fine for you does me no good. I’m done with the headaches. Returning this router today. Going to buy a router from an actual reputable company this time. Your only solution is factory reset and or reboot. Here’s the deal though: ping before update wasn’t great after the update it was far worse. Went and checked every way possible. It IS the firmware update causing the issues. Shouldn’t a gaming router help gaming instead of hurting it? Everyone on here doesn’t realize “gaming” routers are a rip off and a way to mark up a mediocre device because people will buy it. I just wanted a router with certain features that work. Thought I’d get it with this router.

 

I have to agree with the statements above - the likelihood of a firmware update raising your base ping is exceptionally low. I'd recommend running a PingPlotter test on a wired PC to check your line - with the XR500 connected and one without it. Also, how are you actually conducting these ping tests? Are you testing your ping to the actual game or your base ping?


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Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
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Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

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#7
Netduma Fraser

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But it was the firmware update. You guys always offer subpar troubleshooting. Telling me everything works fine for you does me no good. I’m done with the headaches. Returning this router today. Going to buy a router from an actual reputable company this time. Your only solution is factory reset and or reboot. Here’s the deal though: ping before update wasn’t great after the update it was far worse. Went and checked every way possible. It IS the firmware update causing the issues. Shouldn’t a gaming router help gaming instead of hurting it? Everyone on here doesn’t realize “gaming” routers are a rip off and a way to mark up a mediocre device because people will buy it. I just wanted a router with certain features that work. Thought I’d get it with this router.

 

None of those solutions were suggested at all. In fact I asked more questions in order to gauge what may have happened but you haven't answered these as of yet. If you answer them then I can help further. What every way did you check? I can't help if I don't have more information to work with. It is not a gimmick, when settings are correct then it works as expected. Sorry to hear you want to return it but the issue can be resolved.


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#8
Durty

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speedtest, dslreports, reverting back to old firmware, rebooting, factory resetting, unplugging, etc. It is the firmware just accept it. dont need 4 people who work for netduma to echochamber the same useless advice. LISTEN: before update ping is 62 after it is 80. reset game router etc multiple times. issue persists. this only goes away when i 1) revert to old firmware or 2) disable anti bufferbloat. Oh, you think qos and geofilter are exclusive dumaos options? are you guys really that daft? qos comes on almost every router out there. geo filter is useless because it doesnt connect you to the server you want, instead it just kicks you out of games 10 times in a row until you get lucky the server chooses you. wow incredible. cant imagine another company would offer such options. tell me again how your broke firmware cant even handle ipv6? thats what i thought. keep going though this is funny. maybe you guys could partner with another company that is too stupid to know that putting a sticker on the actual router and labeling the ports backwards is incredibly stupid and screams incompetence. but go on, keep telling me that all of your stuff is fine. real helpful. keep telling me that its the server/peers/isp faults my ping skyrockets only when im on this firmware. go on, its fun.



#9
mrmidnight273

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So Durty, how about this. Perform the troubleshooting steps provided. This might help them isolate the issue. Set your Geo Filter up the way recommended. If you are in an area that doesn't have many servers, then widen your filter some. Instead of throwing insults around why don't you try to perform the generally accepted steps for troubleshooting to help isolate the problem?



#10
Netduma Admin

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Closing this thread as I can see the e-arguments coming.

Durty - if you sincerely wish to solve your problem, please create a new topic and clearly explain the steps you have taken and we will help you.




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