Chaz Posted June 19, 2018 Share Posted June 19, 2018 Last night I was gaming on my PS4 connected (PC also connected at the time) through ethernet to the R1 version: 1.03.6j which is connected to an XFinity XB3 modem. PS4 randomly shuts off without warning along with the modem rebooting by itself and this is where my issues started occurring. In the past I was able to reboot/factory reset and things would carry on but now I'm getting an error loading the misc page, particularly the cloud portion continually loading to no avail. While internet has returned to the rest of the house I still can't get internet access from the R1 itself, wifi or ethernet. I've tried isolating the R1 as recommended and even resetting through the R1 pen hole, held it down for at least 10 seconds and it failed to make the traditional beep noise or reboot. Help would be greatly appreciated as I've been searching through forum/wiki for 5 hours now trying to find solutions. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 19, 2018 Netduma Staff Share Posted June 19, 2018 Last night I was gaming on my PS4 connected (PC also connected at the time) through ethernet to the R1 version: 1.03.6j which is connected to an XFinity XB3 modem. PS4 randomly shuts off without warning along with the modem rebooting by itself and this is where my issues started occurring. In the past I was able to reboot/factory reset and things would carry on but now I'm getting an error loading the misc page, particularly the cloud portion continually loading to no avail. While internet has returned to the rest of the house I still can't get internet access from the R1 itself, wifi or ethernet. I've tried isolating the R1 as recommended and even resetting through the R1 pen hole, held it down for at least 10 seconds and it failed to make the traditional beep noise or reboot. Help would be greatly appreciated as I've been searching through forum/wiki for 5 hours now trying to find solutions. Hi, welcome to the forum! Please check out this guide first of all: http://support.netduma.com/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Go to the Device Manager - do you see the WAN IP? You should have Internet access if you see this. If you can't see this go to Settings > WAN and make sure static is disabled. Then turn off the R1 and turn off your ISP hub. Wait 10 seconds then turn on your ISP hub. Wait 30 seconds then turn on the R1. You should now have Internet access through the R1. Link to comment Share on other sites More sharing options...
Chaz Posted June 19, 2018 Author Share Posted June 19, 2018 I appreciate the reply. Right, no WAN IP. Static is disabled. I've tried powering both off and still nothing. Link to comment Share on other sites More sharing options...
Chaz Posted June 20, 2018 Author Share Posted June 20, 2018 Update: I swapped modems and everything returned to normal. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 20, 2018 Netduma Staff Share Posted June 20, 2018 Update: I swapped modems and everything returned to normal. That's great to hear, thank you for letting us know your solution! If you need anything else just let us know, we're happy to help. Link to comment Share on other sites More sharing options...
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