Victor-Yout Posted June 22, 2018 Author Share Posted June 22, 2018 so now it shows me two ports. but there have to more for example udp 3074. i changed nothing in my setup or settings. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 22, 2018 Administrators Share Posted June 22, 2018 Are you actually playing a game for that screenshot or just on the console itself? Wouldn't expect that port to open until you're on the game. Link to comment Share on other sites More sharing options...
Victor-Yout Posted June 22, 2018 Author Share Posted June 22, 2018 the device in the pic is not my console, but currently im playing a game on console with an open nat, but the ports are not showen Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 23, 2018 Administrators Share Posted June 23, 2018 Is this issue still happening Victor? Please check again as all other users are no longer experiencing this problem so it seems very obscure. Link to comment Share on other sites More sharing options...
Victor-Yout Posted June 23, 2018 Author Share Posted June 23, 2018 yes Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 23, 2018 Netduma Staff Share Posted June 23, 2018 yes So just to clarify - in the last screenshot you sent, which game are you playing? Is your setup Modem > XR500 > All Devices (including your consoles)? Are your consoles connected via Ethernet? The more information you could provide the better - we'll likely be testing for this next week to see if we can replicate it, as well as potentially raising this with Netgear for investigation. Link to comment Share on other sites More sharing options...
xr500user Posted June 24, 2018 Share Posted June 24, 2018 Hi Guys, I think I may have come across something that may help you hunt this down relating to static ip not showing any ports in upnp sometimes: If you assign a hard static IP to a device (static IP forced into network card) that is not in the DHCP scope of the router -- I believe it does open upnp ports requested, but it is not reflected in the upnp list. Perhaps it works sometimes, but not reliably. To test, Set a hard static IP to a device on the network ex 192.168.1.5 manually in its network config, *outside* of the router DHCP scope. This .5 address will not show any upnp requests in the list (but I believe it still does do it, just doesn't show) If you set the router to use entire range in DHCP scope ex. 192.168.1.2 to .254 available ..and then set this static IP device as reserved (Settings, LAN Setup, Address Reservation) ..reserve 192.168.1.5 to that devices MAC address, ..and then you set the hard static ip device to Obtain IP address automatically --- now it will show upnp requests in the upnp list. As if the router is now aware/sees this device...as long as it has assigned it an IP from its DHCP server. ^^ which defeats the purpose of static IP (if you have to go through all that to give it a faux static IP) Note this is on official .22 (have not tried it on.10 beta w/internet drop fix yet..) xr500user Netduma Admin 1 Link to comment Share on other sites More sharing options...
Victor-Yout Posted June 25, 2018 Author Share Posted June 25, 2018 So just to clarify - in the last screenshot you sent, which game are you playing? Is your setup Modem > XR500 > All Devices (including your consoles)? Are your consoles connected via Ethernet? The more information you could provide the better - we'll likely be testing for this next week to see if we can replicate it, as well as potentially raising this with Netgear for investigation. cod. yes. via ethernet. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 25, 2018 Administrators Share Posted June 25, 2018 Hi Guys, I think I may have come across something that may help you hunt this down relating to static ip not showing any ports in upnp sometimes: If you assign a hard static IP to a device (static IP forced into network card) that is not in the DHCP scope of the router -- I believe it does open upnp ports requested, but it is not reflected in the upnp list. Perhaps it works sometimes, but not reliably. To test, Set a hard static IP to a device on the network ex 192.168.1.5 manually in its network config, *outside* of the router DHCP scope. This .5 address will not show any upnp requests in the list (but I believe it still does do it, just doesn't show) If you set the router to use entire range in DHCP scope ex. 192.168.1.2 to .254 available ..and then set this static IP device as reserved (Settings, LAN Setup, Address Reservation) ..reserve 192.168.1.5 to that devices MAC address, ..and then you set the hard static ip device to Obtain IP address automatically --- now it will show upnp requests in the upnp list. As if the router is now aware/sees this device...as long as it has assigned it an IP from its DHCP server. ^^ which defeats the purpose of static IP (if you have to go through all that to give it a faux static IP) Note this is on official .22 (have not tried it on.10 beta w/internet drop fix yet..) xr500user Thanks for this info! We'll pass it onto NETGEAR cod. yes. via ethernet. Could you just double check you're definitely on the latest version. Try installing this version here (ignore the fact the version names are the same): https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.22 Link to comment Share on other sites More sharing options...
Victor-Yout Posted June 25, 2018 Author Share Posted June 25, 2018 yes i am definitely on that version Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 25, 2018 Administrators Share Posted June 25, 2018 Ok, thanks. Are you available for a 1-1 tomorrow? Fraser can take a look at this for you (he is not in the office today)/. Thanks. Link to comment Share on other sites More sharing options...
Victor-Yout Posted June 25, 2018 Author Share Posted June 25, 2018 Yes should have some time Netduma Admin 1 Link to comment Share on other sites More sharing options...
Victor-Yout Posted September 17, 2018 Author Share Posted September 17, 2018 any news? still have the upnp issue Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 17, 2018 Administrators Share Posted September 17, 2018 Hi Victor - there’s a new version out. Could you install it please and let us know how you get on:http://forum.netduma.com/topic/26110-xr500-firmware-v23232-released/ Link to comment Share on other sites More sharing options...
Victor-Yout Posted September 17, 2018 Author Share Posted September 17, 2018 12 minutes ago, Netduma Admin said: Hi Victor - there’s a new version out. Could you install it please and let us know how you get on:http://forum.netduma.com/topic/26110-xr500-firmware-v23232-released/ i have already installed it Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 17, 2018 Administrators Share Posted September 17, 2018 Ok - could you factory reset please and see if it is then ok. UPNP should be populating like normal now as it has been very well tested. Thanks. Link to comment Share on other sites More sharing options...
Victor-Yout Posted September 19, 2018 Author Share Posted September 19, 2018 On 9/17/2018 at 7:27 PM, Netduma Admin said: Ok - could you factory reset please and see if it is then ok. UPNP should be populating like normal now as it has been very well tested. Thanks. still does not show me ports after the reset Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2018 Administrators Share Posted September 19, 2018 Do you have anything in DMZ or existing port forward/triggering rules? Link to comment Share on other sites More sharing options...
Victor-Yout Posted September 21, 2018 Author Share Posted September 21, 2018 On 9/19/2018 at 9:02 PM, Netduma Fraser said: Do you have anything in DMZ or existing port forward/triggering rules? No Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 22, 2018 Administrators Share Posted September 22, 2018 Is this happening on every game Victor? Or is there a specific game you are playing where you are not seeing this? Do the rules ever populate? Link to comment Share on other sites More sharing options...
Victor-Yout Posted September 23, 2018 Author Share Posted September 23, 2018 On 6/22/2018 at 6:05 PM, Victor-Yout said: so now it shows me two ports. but there have to more for example udp 3074. i changed nothing in my setup or settings. its for every game and device. one time it showd two ports but they disappeared, they were from my smartphone. i changed nothing in my settings before or after they populated.but at the time i made the screenshot i was playing cod with an open nat, but no ports showed up Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 23, 2018 Administrators Share Posted September 23, 2018 I’ve just had an idea - is your modem also a router? If so, could you set it to modem mode or ‘bridge mode’ If there’s no option for this, could you disable UPNP on your modem (make sure it’s enabled on your XR500). I can only think the reason you’re not seeing anything on the XR500 is because your modem is doing all the work. Also - are you getting an Open Nat? If so, it’s probably not worth worrying too much about this. I appreciate not showing the ports is not helpful, but if performance is not affected then it may not be worth changing too many settings. Link to comment Share on other sites More sharing options...
Victor-Yout Posted September 24, 2018 Author Share Posted September 24, 2018 21 hours ago, Netduma Admin said: I’ve just had an idea - is your modem also a router? If so, could you set it to modem mode or ‘bridge mode’ If there’s no option for this, could you disable UPNP on your modem (make sure it’s enabled on your XR500). I can only think the reason you’re not seeing anything on the XR500 is because your modem is doing all the work. Also - are you getting an Open Nat? If so, it’s probably not worth worrying too much about this. I appreciate not showing the ports is not helpful, but if performance is not affected then it may not be worth changing too many settings. no my modem/router is set to bridge mode and upnp is turned off. to ad i had no issues with the same setup with the r1. i am getting an open nat. but there are games like fornite and battlefield which uses ports but i have no display ingame like in cod. this is why i want to see if upnp opens the ports und which. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2018 Administrators Share Posted September 24, 2018 1 hour ago, Victor-Yout said: no my modem/router is set to bridge mode and upnp is turned off. to ad i had no issues with the same setup with the r1. i am getting an open nat. but there are games like fornite and battlefield which uses ports but i have no display ingame like in cod. this is why i want to see if upnp opens the ports und which. Good to hear you're getting an open NAT, sounds like UPnP is working. However, I have sent you a PM. Please check this. Victor-Yout 1 Link to comment Share on other sites More sharing options...
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