Jump to content

Virgin acting up fed up think may cancell till I get option for diffrent provider


Recommended Posts

Need some advice people? on super hub 2ac ping has gone up crazy lately on my hub was a nice low ping but now it's 30 avg had many visits by engineers saying there are pre rs errors and post rs errors I've had loads of t3 timeouts they reckon it's noise and it's come from a faulty router? Im gunna set up new hub 2 see if it has the same problems if so would it be wiring? Should I use attenuator? Amplifier? It's random also I live with people that have a separate line that has an amplifier return don't know if that's the issue my connection drops out and is all over the place any ideas would be appreciated or knowledge from any members? I might just end my contract it's getting too much now :)

Link to comment
Share on other sites

VM was pretty crap for me even with a SH2. Base ping was like 13ms but it would spike to 30-50ms every two seconds without fail, and that's at best without factoring in more distant servers. Also got random packet loss and 100ms+ spikes when just pinging the router (192.168.0.1 I believe) on PingPlotter. But if you want to try it, yes it does need the attenuator on the end of the coaxial cable.

 

I switched to BT as my Superhub got destroyed by lightning. It was good timing as I'd just had a letter informing me there was due to be a price hike and I was allowed to leave lol. On 100/6 VM I would more often get below 50Mb down - which was funny considering that I got a constant 53Mb down on the 50Mb line - along with the jitter, but on BT I've never had below my bandwidth guarantee, the latency was halved (7 or even sometimes 6ms, depends on whether I'm using the BT Hub or standalone Openreach modem as a reboot of the latter causes an IP and latency change) and the jitter rarely exceeds 0.2ms. However if you're able to change ISP now, I'd go for Talktalk as they're offering an 18 month plan with more bandwidth than you'd get on BT Infinity 1 for six quid a month less. I was considering switching over recently myself but I'm stumped on the vague wording around their minimum contract period. I was with them for a year and signed up again for another 18 months (it's been 10 months since that second sign up), so I don't really know if the minimum period refers to the first year overall or the first year of each contract lol. Maybe someone here can put me right on that.

Link to comment
Share on other sites

Yeah I hate virgin when I do dsl report it starts off 30 and the lowest it's been is 27 before that it was really nice I'm. Not sure what happened really am gutted tho cus my xr is good but it can change my initial base ping :(

Link to comment
Share on other sites

Yeah no router will do that tbh. All a router can ever do is reduce or get rid of any increases above the minimum latency. You must be up north or even in Scotland or Ireland right? Distance is the main cause of that 25ms+, but of course if you ping a server closer to you (like you may find on the speedtest app) it'll be lower.

Link to comment
Share on other sites

Plymouth they said its router so I'm sneaky got a 2 off ebay quick start it and then if the issues carry on must be from wire or somewhere else?

It just sounds like the network in general. Virgin is trash lol

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...