Vilhelm_dem Posted June 15, 2018 Share Posted June 15, 2018 experiencing infinity loading when trying to access the VPN tab. v1.03.6h thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 15, 2018 Administrators Share Posted June 15, 2018 Hi Vilhelm - this is a rare bug and the best way to resolve it is through a factory reset. If you go to >Settings >Miscellaneous you can reset from there. Your WiFi password will change to 'netdumar1' after resetting so keep that in mind. Link to comment Share on other sites More sharing options...
Vilhelm_dem Posted June 15, 2018 Author Share Posted June 15, 2018 Just reset, getting the same issue. Link to comment Share on other sites More sharing options...
BIG__DOG Posted June 15, 2018 Share Posted June 15, 2018 are you using the recommended browsers (chrome/firefox)? I presume you are as nobody uses internet explorer or edge but just want to double check! you could also do a cache wipe just to also rule that out! Netduma Admin 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 15, 2018 Administrators Share Posted June 15, 2018 are you using the recommended browsers (chrome/firefox)? I presume you are as nobody uses internet explorer or edge but just want to double check! you could also do a cache wipe just to also rule that out! Could you try this please Vilhelm. It should have cleared after a factory reset. Link to comment Share on other sites More sharing options...
Vilhelm_dem Posted June 15, 2018 Author Share Posted June 15, 2018 using chrome, cleared the cache, still infinity buffer! i have to go to work now. will check back tonight Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 15, 2018 Administrators Share Posted June 15, 2018 That is odd. Could you try power off and then back on again and then try factory reset again in case it did not work properly last time. Thanks. Link to comment Share on other sites More sharing options...
Vilhelm_dem Posted June 16, 2018 Author Share Posted June 16, 2018 unplugged router for a good 30 seconds, then did another factory reset. nothing =[ Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 16, 2018 Administrators Share Posted June 16, 2018 Hi Vilhelm - just had a look through old threads and found this one: http://forum.netduma.com/topic/8289-vpn-screen-loading/ I'm not sure the fix will be the same for you, but the user entered his details and it fixed the problem (I'm not sure if you can even see these fields on your screen). Could you try this please? Link to comment Share on other sites More sharing options...
Vilhelm_dem Posted June 16, 2018 Author Share Posted June 16, 2018 sounds like the same problem, im not sure what username and passwords are being referred to. if they are in the VPN page, i can't access that Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 16, 2018 Administrators Share Posted June 16, 2018 Could you take a screenshot of the page and upload to imgur please? Link to comment Share on other sites More sharing options...
Vilhelm_dem Posted June 16, 2018 Author Share Posted June 16, 2018 sure, wont be til late tonight. it looks just like any other tab before all the info appears. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 16, 2018 Administrators Share Posted June 16, 2018 Ok - it might be worth trying to upgrade to version j. Could solve the problem: http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036j/ Link to comment Share on other sites More sharing options...
Vilhelm_dem Posted June 17, 2018 Author Share Posted June 17, 2018 https://imgur.com/a/Htc06lz Link to comment Share on other sites More sharing options...
Vilhelm_dem Posted June 17, 2018 Author Share Posted June 17, 2018 i'll have to try the upgrade sometime tomorrow. thanks Link to comment Share on other sites More sharing options...
pollutionblues Posted June 17, 2018 Share Posted June 17, 2018 https://imgur.com/a/Htc06lz Try switching to the default Netduma theme then see if the VPN page loads Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Vilhelm_dem Posted June 17, 2018 Author Share Posted June 17, 2018 Try switching to the default Netduma theme then see if the VPN page loads great try but sadly, no =[ hopefully will have some time tonight to do the upgrade to J version. Link to comment Share on other sites More sharing options...
Vilhelm_dem Posted June 18, 2018 Author Share Posted June 18, 2018 successfully upgraded to J version, still didn't fix it though. just tried opening in Mozilla as well, no fix. =/ Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 20, 2018 Netduma Staff Share Posted June 20, 2018 successfully upgraded to J version, still didn't fix it though. just tried opening in Mozilla as well, no fix. =/ Hi Vilhelm - please take a look at this guide: http://support.netduma.com/support/solutions/articles/16000022410-i-ve-got-a-1-on-1-booked-with-a-staff-member-what-do-i-do- Please carry out 'Method 2' stated on this page to arrange a 1 on 1. Fraser will take a look and try to resolve this issue. Make sure to PM me the relevant details for this 1 on 1 stated near the bottom of the page. Thanks! Link to comment Share on other sites More sharing options...
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