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XR500 resets at random times


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#1
Soloflyerz

Soloflyerz

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I’ve been trying all the things mentioned here or on other posts I’ve seen and also letting some updates come out to see if it’s addressed and so far it’s not. Notice mostly when I’m playing on PS4 and often times there are other streams and games online so maybe heat, but that shouldn’t be happening on this new gaming router right? Tried quite a bit, but any help would be appreciated, I’m tempted to hook my R1 back up so I don’t keep getting kicked mid match. Sometimes it’s a couple hours or a day this past time near a week, but it’s often enough that I need to figure it out now. Sadly I’m past my return window at Best Buy so I’m hoping I can figure it out.

#2
Netduma Fraser

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I've moved this post to the XR500 support section.

 

So what is the issue exactly?

 

- Intermittent disconnections from games but does reconnect & other devices continue to use the internet fine?

- Reboots intermittently?

- Actually does a factory reset intermittently?


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
Soloflyerz

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Same as a guy you spoke to over on netgear forum on the 2nd I think it was. Its just rebooting at random times while I’m online playing PS4 is when I’ve noticed it pretty much every time. Mobile gaming or when my kids are online with their PS4 or other devices I’ve not noticed it and those devices aren’t prioritized like the one I’m seeing it with a lot. Some days I can play most all day, others it’s after just a game or two without any real reason that I’m noticing.

It’s been happening since a couple weeks after buying it, but I assumed with it being new and them perfecting things that eventually it’d hopefully right itself with an update. No such luck, I thought my last update fixed it honestly, but I think its been working fine because I’ve not been gaming a whole lot. Last night just about to start a second game online and it happened again .

#4
Netduma Fraser

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Okay two things to try please. First ensure it is being prioritised using DumaOS Classified Games or manual service, whichever you prefer. Then before you start playing make sure the PS4 isn't downloading any games/updates and if it is stop them.

 

If it continues to happen after ensuring nothing on the console is downloading while playing then disable Traffic Prioritization for the console, does that resolve the issue?


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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