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I really don’t like netduma and the forum support


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5 replies to this topic

#1
DankEddy

DankEddy

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Worst investment of my life. My R1 is trash, it does nothing for me at all. When I try to get help, no one seems to help. Heard the R1 was getting optimized for fortnite. And guess what? My R1 hasn’t been updated. I applied bleeding edge about 100 times today and nothing. No one helps https://gyazo.com/4d...763f11882124340

#2
dominican_3niz

dominican_3niz

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Worst investment of my life. My R1 is trash, it does nothing for me at all. When I try to get help, no one seems to help. Heard the R1 was getting optimized for fortnite. And guess what? My R1 hasn’t been updated. I applied bleeding edge about 100 times today and nothing. No one helps https://gyazo.com/4d...763f11882124340

you just need to learn how to use it the right way



#3
Netduma Fraser

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Hi Eddy, 

 

Regarding help, from what I can see on your profile out of the 5 topics you have created a Netduma member of staff has replied in every one of them. You also did not respond to any of the last posts which were all offering advice from either Netduma staff or moderators. If you do not respond to let us know if you continue to have issues then we cannot help you as it gives the assumption that the issue has been resolved. If you tell us the problem still exists in your topic then we can continue to help you.

 

Regarding Fortnite heres a direct quote from the topic regarding it including what it did, what to expect when filtering and how to filter, we didn't mention profiles for R1 users as we did not include them as it is not something that can be updated from the cloud on the R1.

 

The cloud database has now been updated, it optimises Fortnite, PUBG and other games. Games that will be most affected will be those using AWS or Azure dedicated servers. They should now all correctly be identified as a dedicated server as well as all appear in the correct location.

 

You will now be able to Filter within the region for both Fortnite and PUBG. The game will attempt to load you into the server if its outside your radius so wait then re-search and game should be within your radius. Alternatively you can use Spectating Mode / Full radius to see where the server is located and if you don't like it, back out of the lobby and search again.

 

HOW TO APPLY

 

R1 Users

 

The changes will auto install onto the R1 in 24-48 hours. There is no way to accelerate this. To filter these games, add your PC or console to the Geo-Filter and select either the Xbox Live or PlayStation service (choose either one if you are playing on PC) .

 

Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#4
DankEddy

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I stop replying because they were NO help. I had to figure things on my own.

#5
DankEddy

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And excuse my language, but I had this PoS for about 3 years now. Brought 2 different dumas. And still have problems with it. I’m pretty sure I’m well aquanted with it. Still the worst $300 I’ve ever spent. I’m about ready to smash it

#6
Netduma Jack

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*
POPULAR

Since you're unwilling to actually take advice and use the forum properly, I'm going to lock this thread. If you have an issue and feel like engaging with support, feel free to open another thread.


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

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