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QoS Issues


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I assume the issue is with QoS. 

I picked up the XR500 to replace my R8000P (due to DumaOS) yesterday. It is definitely up and running, but now that I have all of my 15+ devices connected, I'm noticing a big drop in performance on my mobile device (Galaxy Note 8) in simply accessing websites. 

If I disable QoS completely, seems to work fine. I obviously do not want QoS or Anti-Blufferboat disabled -- how can I make sure I'm getting full performance to my devices? 

 

200 down 

 

I have that "excess" button checked, but it doesn't seem to be working..

 

Thank you 

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Seems to be the same issue. 

 

  • Disabled Smart Connect 
  • Connected to 5Ghz from Note 8
  • Same issue 

I've also tried : rebooting router, rebooting phone, disconnecting phone from network, reconnecting phone to network 

 

Ninja Edit: 

 

Note 8:

 

Ping 90ms 

199 Down

11 Up 

 

Through the speedtest.com app - but it took the app 10 seconds to connect. 

Can't navigate to "fast.com" in either web browser. 

 

Also, have A+ / A / A+ on DSLreports from my laptop. 

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Okay so I think what is likely happening is WiFi interference. I don't think you're able to select auto channel for 5Ghz. So I would suggest using a WiFi analyser to find the least congested channel on 5Ghz, change to that and see if your ping/website responsiveness improves.

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I think that's helped. I switched to channel 104, which had nobody on it, and my ping is down to 40ms. 

It's strange - it's just mobile devices, which is why I thought it may have been QoS.

I'll update if anything changes.

Thank you for your help. 

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Guest Killhippie

I think that's helped. I switched to channel 104, which had nobody on it, and my ping is down to 40ms. 

It's strange - it's just mobile devices, which is why I thought it may have been QoS.

I'll update if anything changes.

Thank you for your help. 

Try disabling Mu-Mimo and make sure HT160 is not on.

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Still having the issue. 

Had to switch back to a non DFS 5Ghz channel, as the devices all switched over to 2.4Ghz. 

Tried disabling Mu-Mimo and HT160 is not on. 

 

https://streamable.com/pa0ve

 

Captured a video to show you what's happening. 

It's only happening on my mobile devices (Note 8, S9, S7) - does not seem to be happening on my Surface laptop (everything is very snappy) or any of my streaming devices (Fire TV, Samsung TV) or consoles (Xbox/PS4) 

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Issue persists. 

 

I just factory reset the router itself. 

It seems to be working normal on our mobile devices now - I'm not sure what I "checked" to cause the issue. 

I will update if the issue returns, and if so, what caused it. 

 

Side note - I did label each of our devices as "phones" in the device manager - is that linked to any functionality, or is that just a label? 

Will there ever be an update for auto channel select for 5Ghz? 

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The only thing I can think of is to change DNS in Settings > Internet Setup, either using Cloudflares DNS (1.1.1.1 & 1.0.0.1) or Googles DNS (8.8.8.8 & 8.8.4.4). If that doesn't work I'd recommend calling Netgears 24/7 support number

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Factory reset of the router seemed to fix the issue.

No idea still what caused it. 

 

Thanks for all of your help

 

That's great to hear! Let us know if you need any more assistance :)

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