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I assume the issue is with QoS. 

I picked up the XR500 to replace my R8000P (due to DumaOS) yesterday. It is definitely up and running, but now that I have all of my 15+ devices connected, I'm noticing a big drop in performance on my mobile device (Galaxy Note 8) in simply accessing websites. 

If I disable QoS completely, seems to work fine. I obviously do not want QoS or Anti-Blufferboat disabled -- how can I make sure I'm getting full performance to my devices? 

 

200 down 

 

I have that "excess" button checked, but it doesn't seem to be working..

 

Thank you 

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Seems to be the same issue. 

 

  • Disabled Smart Connect 
  • Connected to 5Ghz from Note 8
  • Same issue 

I've also tried : rebooting router, rebooting phone, disconnecting phone from network, reconnecting phone to network 

 

Ninja Edit: 

 

Note 8:

 

Ping 90ms 

199 Down

11 Up 

 

Through the speedtest.com app - but it took the app 10 seconds to connect. 

Can't navigate to "fast.com" in either web browser. 

 

Also, have A+ / A / A+ on DSLreports from my laptop. 

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Okay so I think what is likely happening is WiFi interference. I don't think you're able to select auto channel for 5Ghz. So I would suggest using a WiFi analyser to find the least congested channel on 5Ghz, change to that and see if your ping/website responsiveness improves.

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I think that's helped. I switched to channel 104, which had nobody on it, and my ping is down to 40ms. 

It's strange - it's just mobile devices, which is why I thought it may have been QoS.

I'll update if anything changes.

Thank you for your help. 

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I think that's helped. I switched to channel 104, which had nobody on it, and my ping is down to 40ms. 

It's strange - it's just mobile devices, which is why I thought it may have been QoS.

I'll update if anything changes.

Thank you for your help. 

Try disabling Mu-Mimo and make sure HT160 is not on.

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Still having the issue. 

Had to switch back to a non DFS 5Ghz channel, as the devices all switched over to 2.4Ghz. 

Tried disabling Mu-Mimo and HT160 is not on. 

 

https://streamable.com/pa0ve

 

Captured a video to show you what's happening. 

It's only happening on my mobile devices (Note 8, S9, S7) - does not seem to be happening on my Surface laptop (everything is very snappy) or any of my streaming devices (Fire TV, Samsung TV) or consoles (Xbox/PS4) 

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Issue persists. 

 

I just factory reset the router itself. 

It seems to be working normal on our mobile devices now - I'm not sure what I "checked" to cause the issue. 

I will update if the issue returns, and if so, what caused it. 

 

Side note - I did label each of our devices as "phones" in the device manager - is that linked to any functionality, or is that just a label? 

Will there ever be an update for auto channel select for 5Ghz? 

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