Jump to content

Welcome to Netduma Forum
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!
Photo

QoS Issues


  • Please log in to reply
17 replies to this topic

#1
echo721

echo721

    Member

  • Members
  • PipPip
  • 10 posts
  • Local time: 05:20 AM

I assume the issue is with QoS. 

I picked up the XR500 to replace my R8000P (due to DumaOS) yesterday. It is definitely up and running, but now that I have all of my 15+ devices connected, I'm noticing a big drop in performance on my mobile device (Galaxy Note 8) in simply accessing websites. 

If I disable QoS completely, seems to work fine. I obviously do not want QoS or Anti-Blufferboat disabled -- how can I make sure I'm getting full performance to my devices? 

 

200 down 

 

I have that "excess" button checked, but it doesn't seem to be working..

 

Thank you 



#2
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 19,178 posts
  • Local time: 11:20 AM
This is most likely due to WiFi if all other devices are working fine. Disable smart connect and connect to 5Ghz does that resolve the issue?

Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
echo721

echo721

    Member

  • Members
  • PipPip
  • 10 posts
  • Local time: 05:20 AM

Seems to be the same issue. 

 

  • Disabled Smart Connect 
  • Connected to 5Ghz from Note 8
  • Same issue 

I've also tried : rebooting router, rebooting phone, disconnecting phone from network, reconnecting phone to network 

 

Ninja Edit: 

 

Note 8:

 

Ping 90ms 

199 Down

11 Up 

 

Through the speedtest.com app - but it took the app 10 seconds to connect. 

Can't navigate to "fast.com" in either web browser. 

 

Also, have A+ / A / A+ on DSLreports from my laptop. 



#4
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 19,178 posts
  • Local time: 11:20 AM

Okay so I think what is likely happening is WiFi interference. I don't think you're able to select auto channel for 5Ghz. So I would suggest using a WiFi analyser to find the least congested channel on 5Ghz, change to that and see if your ping/website responsiveness improves.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#5
echo721

echo721

    Member

  • Members
  • PipPip
  • 10 posts
  • Local time: 05:20 AM

I think that's helped. I switched to channel 104, which had nobody on it, and my ping is down to 40ms. 

It's strange - it's just mobile devices, which is why I thought it may have been QoS.

I'll update if anything changes.

Thank you for your help. 



#6
Killhippie

Killhippie

    Member

  • Members
  • PipPipPip
  • 167 posts
  • Local time: 11:20 AM
  • LocationUK

I think that's helped. I switched to channel 104, which had nobody on it, and my ping is down to 40ms. 

It's strange - it's just mobile devices, which is why I thought it may have been QoS.

I'll update if anything changes.

Thank you for your help. 

Try disabling Mu-Mimo and make sure HT160 is not on.



#7
echo721

echo721

    Member

  • Members
  • PipPip
  • 10 posts
  • Local time: 05:20 AM

Still having the issue. 

Had to switch back to a non DFS 5Ghz channel, as the devices all switched over to 2.4Ghz. 

Tried disabling Mu-Mimo and HT160 is not on. 

 

https://streamable.com/pa0ve

 

Captured a video to show you what's happening. 

It's only happening on my mobile devices (Note 8, S9, S7) - does not seem to be happening on my Surface laptop (everything is very snappy) or any of my streaming devices (Fire TV, Samsung TV) or consoles (Xbox/PS4) 



#8
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 19,178 posts
  • Local time: 11:20 AM

Have you got manual settings selected for WiFi on your mobile devices instead of automatic?


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#9
echo721

echo721

    Member

  • Members
  • PipPip
  • 10 posts
  • Local time: 05:20 AM

Manual - such as inputting my own IP/DNS? 

No, it's on automatic.



#10
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 19,178 posts
  • Local time: 11:20 AM

Disable Traffic Prioritisation completely, does it work then? 


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#11
echo721

echo721

    Member

  • Members
  • PipPip
  • 10 posts
  • Local time: 05:20 AM

Sorry if this is a silly question, how do I go about doing that? 

 

Edit: 

 

I unchecked "enabled" under Traffic Prioritization for DumaOS classified games. 

 

https://streamable.com/lkini

 

Still having the same issue as before - took :30 to open up a link on my Note 8. 



#12
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 19,178 posts
  • Local time: 11:20 AM

Can you just make a video of all the QoS settings you have enabled please and opening their options menus as well as it doesn't make much sense at the moment.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#13
echo721

echo721

    Member

  • Members
  • PipPip
  • 10 posts
  • Local time: 05:20 AM

https://streamable.com/uu1wc



#14
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 19,178 posts
  • Local time: 11:20 AM
Change Anti-Bufferbloat to always and see if that resolves the issue please

Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#15
echo721

echo721

    Member

  • Members
  • PipPip
  • 10 posts
  • Local time: 05:20 AM

Issue persists. 

 

I just factory reset the router itself. 

It seems to be working normal on our mobile devices now - I'm not sure what I "checked" to cause the issue. 

I will update if the issue returns, and if so, what caused it. 

 

Side note - I did label each of our devices as "phones" in the device manager - is that linked to any functionality, or is that just a label? 

Will there ever be an update for auto channel select for 5Ghz? 



#16
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 19,178 posts
  • Local time: 11:20 AM

The only thing I can think of is to change DNS in Settings > Internet Setup, either using Cloudflares DNS (1.1.1.1 & 1.0.0.1) or Googles DNS (8.8.8.8 & 8.8.4.4). If that doesn't work I'd recommend calling Netgears 24/7 support number


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#17
echo721

echo721

    Member

  • Members
  • PipPip
  • 10 posts
  • Local time: 05:20 AM

Factory reset of the router seemed to fix the issue.

No idea still what caused it. 

 

Thanks for all of your help



#18
Netduma Jack

Netduma Jack

    Graphic Artist

  • Administrators
  • 2,880 posts
  • Local time: 11:20 AM

Factory reset of the router seemed to fix the issue.

No idea still what caused it. 

 

Thanks for all of your help

 

That's great to hear! Let us know if you need any more assistance :)


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users