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spikes on pingplotter


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38 replies to this topic

#1
Blameless

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https://share.pingpl...N9pSsv4mY88.png

 

https://share.pingpl...8QHdSoaJMZ9.png

 

 

ISP IS SPECTRUM MY SPEEDS ARE 100 DOWN & 10 UP!

 

MODEM IS ARRIS 

 

SLIDERS ARE SET TO 50% EACH.

 

 

WHY SO MANY SPIKES?



#2
BIG__DOG

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it is possible it is your modem, if it is 1 of the arris models with the intel puma6 chipsets!


SzMsO7f.gif   x0ahK7Dt.jpg


#3
Blameless

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Yeah that could be too! I heard about that too! Well theres nothing I can do! Can you send a picture of a pingplotter graph the way it should look like!

#4
Zennon

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This is my broadband line, it is not perfect.

 

post-264-0-26412800-1518340371_thumb.jpg

 

Taken from the pingplotter quick guide thread.

http://forum.netduma...er-quick-guide/



#5
Netduma Jack

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Spikes are (almost 100% of the time) caused by your upstream equipment (your modem, line or cables) so it's really a case of either replacing your Modem (making sure it is compatible with your ISP) or cables, or contacting your ISP with evidence (such as Pingplotter tests) and proving to them that there are issues with your line.


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

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#6
ColonicBoom

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This is my broadband line, it is not perfect.

 

post-264-0-26412800-1518340371_thumb.jpg

 

 

 

 

Nearly perfect though.


I like cats and cheese and CoD. Don't mix them up, it'll ruin your lunch and your Xbox. And your cat.

#7
Blameless

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Yeah I think I should contact my ISP!! Thank you guys and by the way I did replace my modem! Same modem from my isp though! One question should I replace the modem with my own modem? Since ARRIS modems are bad!! Oh! And all my cables are new!!🤪

THIS IS CONNECTED DIRECTLY TO THE MODEM!

https://share.pingpl...3Z6c8BFHFHE.png

#8
Netduma Jack

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If those results are from your new modem that's great - your results are looking much better there. The biggest spike you've got there is about 20ms instead of over 100ms. Looks like this issue was your modem.

 

Only replace a modem with one you've bought yourself if you know the one you've got is compatible with your ISP. If it isn't compatible you won't be able to use it.


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord


#9
Blameless

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Thank you for the reply!! Well it's not My new modem it still the arris modem!!lol

#10
Blameless

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THIS IS WITH 70% SLIDERS AND GAMING AND STREAMING NETFLIX!

 

 

https://share.pingpl...YKdLWkqS53o.png



#11
Netduma Admin

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THIS IS WITH 70% SLIDERS AND GAMING AND STREAMING NETFLIX!

 

 

https://share.pingpl...YKdLWkqS53o.png

 

  1. Were all devices directly connected to the Netduma (i.e. none were connected to your modem)?
  2. What does your line look like when you have no traffic going through it now? If it's the same as your post a few days ago, it looks like that's the cause of these spikes i.e. they are there no matter what you do


#12
Blameless

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YES ALL DEVICES WERE CONNECTED TO THE XR500 NIGHTHAWK ACCEPT MY SMART TV & SMART PHONE!

 

https://share.pingpl...C36syUQCfo9.png

 

THIS IS WITH NO TRAFFIC! IF THIS IS BAD! SHOULD I INVEST IN MY OWN MODEM? THANK YOU FOR YOU SUPPORT!



#13
Blameless

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I ALSO FORGOT TO TELL YOU THAT TODAY SPECTRUM CAME BY TODAY AND RAN A NEW LINE! 

 

 

THIS IS ANOTHER ONE!

https://share.pingpl...RsxuqrYSPTE.png



#14
Netduma Admin

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Yes that is an unstable connection. It is up to you if you wish to invest in a new modem but that may fix your problem.

#15
Blameless

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Thank you!!

#16
Blameless

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this is with my new modem

 

 

https://share.pingpl...RCcDpfT4YmN.png



#17
Netduma Jack

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this is with my new modem

 

 

https://share.pingpl...RCcDpfT4YmN.png

 

That line looks excellent. Great stuff - your jitter is only about 3ms. I'm glad you got great results through replacing your modem!


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord


#18
Blameless

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Yes I had to man!! Now my ping graph stays at 12ms and no spikes!! Thank you!!

How can you tell my jitter is at 3ms?

#19
Blameless

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Yes I did I also read on a threat that the modem I bought was not really compatible with the xr500? But to me it seems fine!!

Cm500 high speed cable modem!!

#20
Blameless

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Hi jack I'm sorry to bug you man! I notice something today in the morning on the pingplotter program today!! So.....I decided to flood my network streaming Netflix on my smart TV and on my phone!! I notice that my QOS wasn't really not taking any affect on my network!! So I had to reboot my router !! Why is this happening?

 

 

this is when i reboot the router!

 

https://share.pingpl...ZcysQSdnUzF.png

 

why do i have to reboot everytime the router for the QOS to take affect?






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