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Is there an issue with my line


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So I ran an speed test on speedtest.net my first test was at 107ms then I redid the test and it pinged at 7ms so i triple checked just to must sure then it went up to 36ms but my speeds seem to in line what the speed test did within the initial setup

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Windows > run > type

 

cmd

 

In the cmd window type

 

ping bbc.co.uk

 

Press enter, with nothing using the broadband at the time.

 

Or download pingplotter.

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I've ran an few pingplotter tests I'm not really sure what I'm looking for if the line is faulty how to you screenshot on an laptop so I can post results

http://support.netduma.com/support/solutions/articles/16000022394-how-do-i-take-a-screenshot-

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I few weeks back too I phoned bt to say that the connection is was feeling unstable that did a line test and said it was fine should I trust what they say or should run tests then ring back and say that it's not and provide with the evidence

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I few weeks back too I phoned bt to say that the connection is was feeling unstable that did a line test and said it was fine should I trust what they say or should run tests then ring back and say that it's not and provide with the evidence

It’s best to run PingPlotter tests so you have evidence to prove to your ISP that there is a problem. Post your test results and we can look them over for you

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  • Netduma Staff

Yeah will do I'll have to do this when I get back from work but thanks for the help so far much appreciated

 

Keep us updated :)

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