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Having difficulty getting speeds with BT infinity 2!!

BT XR500 Infinity2

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31 replies to this topic

#1
Stealth_01

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Hi,

 

So today i changed over ISP's to BT and unfortunately im having issues gaining my full speeds.

 

Whilst setting up i entered the PPPoE username and password provided by BT which is generic. Once i set up the credentials the XR500 done a speedtest and it detected that i was getting 73 down and 17 up.

 

Now here's the catch, whilst performing a wired speedtest with nothing else conencted to my network im getting a rather large fluctuation on my download between 40/70Mb and im only getting 0.6Mb up!!

 

Ive changed the IGMP  proxy setting to support BT but it hardly had any effect to my speeds.

 

When testing directly to the modem (HG612) I manage to get the full speeds a stated above.

 

Ive re-boot the router numerous times but to no avail.

 

Am I missing something simple here?? 

 

Regards,



#2
Netduma Fraser

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Not sure what that could be, if you redo the speed test in the setup wizard does it give your full speeds every time?


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#3
Stealth_01

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Not sure what that could be, if you redo the speed test in the setup wizard does it give your full speeds every time?

 

Yes it does, i've re-run it atleast 5 times out of frustration.



#4
Stealth_01

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Just for peace of mind ive done one again..

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#5
Stealth_01

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As you can see from my modem stats, im syncing at full on the upstream...

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#6
Netduma Fraser

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Disable QoS in Anti-Bufferbloat settings do you get full speeds or the fluctuations?


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#7
Stealth_01

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Considering I was getting no issues attaining my speeds with my previous provider, this leads me to believe that its an ISP specific issue. 

 

Whats the procedure of carrying out a full factory reset?? Do I just hold the reset button at the back for a certain amount of time?? This is the only thing which I haven't tried.



#8
Netduma Fraser

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You can hold it down for around 20 seconds or you could do so from Settings > Administration > Backup Settings > Erase


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#9
Stealth_01

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Wired speedtest results

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#10
Stealth_01

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You can hold it down for around 20 seconds or you could do so from Settings > Administration > Backup Settings > Erase

 

 

Sweet ill try this now and see what happens.. Fingers crossed



#11
Netduma Fraser

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Okay so that's after disabling QoS? That does indicate its something to do with the ISP but lets see how the factory reset works out.


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#12
Stealth_01

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Okay so that's after disabling QoS? That does indicate its something to do with the ISP but lets see how the factory reset works out.

 

Sorted :)

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#13
Netduma Fraser

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Great to hear that, must've been some weird negotiation issue after switching over to the new ISP.


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#14
Stealth_01

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Great to hear that, must've been some weird negotiation issue after switching over to the new ISP.

 

I thought as much, but atleast we got there in the end. Thanks for your help fella.

 

Just one more quick question with regards to IGMP proxying. Do I need to tick the checkbox for BT or could I leave it disabled?? What are the ramifications of leaving it unchecked??



#15
Netduma Fraser

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I thought as much, but atleast we got there in the end. Thanks for your help fella.

 

Just one more quick question with regards to IGMP proxying. Do I need to tick the checkbox for BT or could I leave it disabled?? What are the ramifications of leaving it unchecked??

 

I don't know to be honest, that's a Netgear setting that I haven't come across before. If it's working as is I'd just leave it alone. I doubt you'd need IGMP Proxying so I don't know what relevance BT has.


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#16
pollutionblues

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I thought as much, but atleast we got there in the end. Thanks for your help fella.

 

Just one more quick question with regards to IGMP proxying. Do I need to tick the checkbox for BT or could I leave it disabled?? What are the ramifications of leaving it unchecked??

I think IGMP Proxying only needs to be enabled if you have BT TV. I'm not 100% sure on that so hopefully someone will be able to clarify.


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#17
Stealth_01

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I think IGMP Proxying only needs to be enabled if you have BT TV. I'm not 100% sure on that so hopefully someone will be able to clarify.

 

I think your right :) Just been doing some research and it does make sense.



#18
xlr8r

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....dont forget. if you have only just got your BT connection, there is a 10 day "settling in" period.

 

Retest everything after 10 days to let your line stabilize.

 

 

ps. you can always "unlock" your HG612 so that you can use the second LAN port for full modem stats monitoring.

(your 2nd LAN port is usually covered with white tape so you cant see it!)

 

Head over to kitz forum for more info..... https://kitz.co.uk/r...hg612unlock.htm   Lets you log into your HG612 modem (for stats) just like you do with your router....

 
How to unlock your HG612 here https://kitz.co.uk/r...g612hacking.htm
 

Latest HG612 Firmware update info here - https://forum.kitz.c...p?topic=14262.0

 

....also, this little proggie (DSLSTATS) connects directly to your HG612 after "unlocking" it and displays lovely graphs of all your modem stats.

 

http://dslstats.me.uk/downloads.html

 

 

sample screen after logging to an unlocked HG612...

 

modem.jpg

 

 

DSLSTATS sample graph screen

 

dslstats.jpg


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Rockets all gone... Mnnnn...Your fooling no-one Kim !!!


#19
Stealth_01

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....dont forget. if you have only just got your BT connection, there is a 10 day "settling in" period.

 

Retest everything after 10 days to let your line stabilize.

 

 

ps. you can always "unlock" your HG612 so that you can use the second LAN port for full modem stats monitoring.

(your 2nd LAN port is usually covered with white tape so you cant see it!)

 

Head over to kitz forum for more info..... https://kitz.co.uk/r...hg612unlock.htm   Lets you log into your HG612 modem (for stats) just like you do with your router....

 
How to unlock your HG612 here https://kitz.co.uk/r...g612hacking.htm
 

Latest HG612 Firmware update info here - https://forum.kitz.c...p?topic=14262.0

 

....also, this little proggie (DSLSTATS) connects directly to your HG612 after "unlocking" it and displays lovely graphs of all your modem stats.

 

http://dslstats.me.uk/downloads.html

 

 

sample screen after logging to an unlocked HG612...

 

modem.jpg

 

 

DSLSTATS sample graph screen

 

dslstats.jpg

 

Yeah ive had an unlocked modem for a while now :)

 

Been keeping a keen eye on them ever since I had a DLM Reset. G.inp hasnt been enabled yet, hopefully after the 9day period itll auto kick in providing the modems left turned on constantly.

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#20
Stealth_01

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Look at this unstable crap... cant believe I have such a noisy line on the upstream U1 Band... Its annoying that I cant do anything about it lol

 

 

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