Need help bad jitter and spikes

[Funkybadger]

Hello everytime I do ping diagnostics ping is exceptional jitter and spikes terrible and no packet loss

I replaced all my Ethernet cables.. no good

I rang isp who did a line test and they said it was perfect

Left it a few days and rang again and they sent out a engineer who replaced my modem ( which is password protected and I can’t access ) he did a ping plotter and i quote he said everything looks to be perfect I think it’s your netduma so am basically lost at this point I’ve followed all your guides and I’ve done research to am blue in the face am at the point of giving up

Please can someone help am completely lost at this point every FPS game I play I lag it’s literally unplayable

[Funkybadger]

Forgot to add am free all Thursday and Friday if you let me know a time

[BIG__DOG]

run pingplotter and see if you get those spikes and then run the same test without the r1 and see if you still get them to rule out the R1. if you still get them without the R1 then it is an isp/line issue!

[pollutionblues]

Hello everytime I do ping diagnostics ping is exceptional jitter and spikes terrible and no packet loss

I replaced all my Ethernet cables.. no good

I rang isp who did a line test and they said it was perfect

Left it a few days and rang again and they sent out a engineer who replaced my modem ( which is password protected and I can’t access ) he did a ping plotter and i quote he said everything looks to be perfect I think it’s your netduma so am basically lost at this point I’ve followed all your guides and I’ve done research to am blue in the face am at the point of giving up

Please can someone help am completely lost at this point every FPS game I play I lag it’s literally unplayable

I’ve moved this topic to the general support section. Please do not post in the 1 on 1 section unless requested to do so by Netduma staff.

[Netduma Jack]

Hello everytime I do ping diagnostics ping is exceptional jitter and spikes terrible and no packet loss

I replaced all my Ethernet cables.. no good

I rang isp who did a line test and they said it was perfect

Left it a few days and rang again and they sent out a engineer who replaced my modem ( which is password protected and I can’t access ) he did a ping plotter and i quote he said everything looks to be perfect I think it’s your netduma so am basically lost at this point I’ve followed all your guides and I’ve done research to am blue in the face am at the point of giving up

Please can someone help am completely lost at this point every FPS game I play I lag it’s literally unplayable

 

This is the issue everyone has with ISP's in that they always blame everything other than themselves. It's simply cheaper for them to do so.

 

It is not likely for the Netduma itself to cause ping spikes. Physically, I'm pretty certain it's almost impossible. Spikes usually happen upstream in any connection (as does jitter).

 

Given that this is the case, following your connection upstream and running tests will ascertain where the issue is happening. It could be the wire between your Modem and the Netduma (or the wire to the device you are testing on), or it could be the modem. Run your own tests and do not take the word of an ISP at face value. (Doing your own tests also ensures you don't take -our- word at face value).

 

I'd recommend a pingplotter test or two wired directly to your new modem, using different cables.

[Funkybadger]

Thanks everyone I’ll do it myself tonight when am home and post the results here

[Funkybadger]

This is the issue everyone has with ISP's in that they always blame everything other than themselves. It's simply cheaper for them to do so.

 

 

 

It is not likely for the Netduma itself to cause ping spikes. Physically, I'm pretty certain it's almost impossible. Spikes usually happen upstream in any connection (as does jitter).

 

Given that this is the case, following your connection upstream and running tests will ascertain where the issue is happening. It could be the wire between your Modem and the Netduma (or the wire to the device you are testing on), or it could be the modem. Run your own tests and do not take the word of an ISP at face value. (Doing your own tests also ensures you don't take -our- word at face value).

 

I'd recommend a pingplotter test or two wired directly to your new modem, using different cables.

When I disable cookies it seems to help tho once am playing and I say play a video on YouTube in game ping goes through the roof

[Netduma Admin]

That sounds like you could have congestion on your line. The Congestion Control on the Netduma will help you with this.

 

Post the Pingplotter results on here when you can and we'll take a look. Could you also run a Speedtest too.

 

(You'll probably find it easier to upload your screenshots to a site like imgur and link here, rather than posting them on the forum directly)

 

Thanks!