XR500 Random Reboot multiple times a day

[Nighthawk Pro Gaming]

XR500 with firmware 2.2.1.10 runs great when it runs, but reboots at random times. My kids are pissed their homework keeps getting interrupted.

 

After updating to the latest firmware, did the factory reset, paperclip to reset button on back. Also have unplugged power, then powered up. IP6 is disabled.

 

My hookup is Charter Spectrum - Arris TM1602 - XR500 - LAN (a few wired and wireless computers, at most 4 computers using the internet at the same time).

 

Sequence is: We lose internet and LAN connections. Upon checking the XR500, Only power LED is lit orange. Other LED's come on over time as the boot process continues.

 

My old Buffalo wzr-1750dhp router works fine but is slower. I might reconnect it and return the XR500.

 

Running out of time and patience. As a former network guy, I have tried everything to resolve. Not looking forward to tech support have me do all the basics that I already tried.

 

Any thoughts out there?

 

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[Sir_smooch]

could it just be a faulty unit maybe! Could you not ring their customer services tell them your a network guy and have tried all the basic stuff and ask if they can replace for a new XR500 and RMA your current one