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Geofilter R-App not working


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18 replies to this topic

#1
DarkCentauri777

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I recently factory reset my router.  I thought there was an issue with it but it turned out there was not.  However, the Geofilter R-App is now having issues.  I play COD WW2 on Xbox One, and on the area of the screen where it shows you what type of server you're connected to never loads.  I repeatedly get the message that "The operation is taking longer than expected.  Please briefly wait before using this R-App".

 

I have not yet tried any other games.  I have attempted rebooting both Xbox and router to no avail. I would include a screenshot but the uploader appears to not be working and I'm not sure how else I can upload one that is allowed.



#2
Netduma Fraser

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No worries about the screenshot, here's what I suggest in order of what to try:

  • Remove devices from the Devices Panel, then refresh the page and add them again
  • Clear the browsers cache and reload the Geo-Filter page
  • Turn off Auto Ping and ping the host manually
  • Flush cloud
  • Factory reset if all else doesn't work

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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
DarkCentauri777

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No worries about the screenshot, here's what I suggest in order of what to try:

  • Remove devices from the Devices Panel, then refresh the page and add them again
  • Clear the browsers cache and reload the Geo-Filter page
  • Turn off Auto Ping and ping the host manually
  • Flush cloud
  • Factory reset if all else doesn't work

 

None of those suggestions work.  In addition, when I attempt to flush the cloud or ping manually, I get the same error message.  I am unsure about factory resetting since I did that only 24 hours ago.



#4
Netduma Jack

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None of those suggestions work.  In addition, when I attempt to flush the cloud or ping manually, I get the same error message.  I am unsure about factory resetting since I did that only 24 hours ago.

 

Which version are you on? Have you tried another browser (preferably Google Chrome or Firefox)? Does this error happen on all devices or just a few?

 

Factory Resetting again shouldn't do any harm I don't think.


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

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#5
DarkCentauri777

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Which version are you on? Have you tried another browser (preferably Google Chrome or Firefox)? Does this error happen on all devices or just a few?

 

Factory Resetting again shouldn't do any harm I don't think.

I've tried Chrome and MS Edge.  I don't have Firefox installed.  My Xbox One is the only device on the Geo Filter.  I'm on firmware 2.2.1.10.



#6
Netduma Jack

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I've tried Chrome and MS Edge.  I don't have Firefox installed.  My Xbox One is the only device on the Geo Filter.  I'm on firmware 2.2.1.10.

 

And just to clarify, if you access the interface on other devices does the page load then?


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord


#7
DarkCentauri777

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And just to clarify, if you access the interface on other devices does the page load then?

No.  I have tried on a Win10 PC using Google Chrome and MS Edge, and a Macbook Pro using Safari.  All exhibit the same symptoms.  Also, I added my Xbox 360 to the Geo Filter for a total of 2 devices now, and it does the same thing.



#8
Netduma Jack

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No.  I have tried on a Win10 PC using Google Chrome and MS Edge, and a Macbook Pro using Safari.  All exhibit the same symptoms.  Also, I added my Xbox 360 to the Geo Filter for a total of 2 devices now, and it does the same thing.

 

Alright we will require a screenshot of this happening to ascertain more information. You can upload one here easier by taking your screenshot and uploading it to a site like Imgur (an image sharing site) and pasting a link to the image here. Also worth trying - if you pin the panel to your dashboard does this issue still occur on the dashboard?


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord


#9
DarkCentauri777

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I tried to do an Imgur link last night and got a message that said that was not allowed.  However I believe a screen recording might better show the issue.  You can view it here.  Also a screenshot here.  This is happening whenever it tries to connect to something.  I am also unable to pin that portion because it never fully loads to allow the pin option to become available.



#10
Netduma Fraser

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Can you try by accessing routerlogin.net and see if the same occurs please

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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#11
DarkCentauri777

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Can you try by accessing routerlogin.net and see if the same occurs please

Yes it happens there as well.



#12
Netduma Fraser

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Factory reset should fix the issue, I don’t see why it wouldn’t. If it still happens after that are you free on Friday for a 1 on 1?

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Official R1 Support Times: 10am - 6pm BST

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Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#13
DarkCentauri777

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Factory reset should fix the issue, I don’t see why it wouldn’t. If it still happens after that are you free on Friday for a 1 on 1?

Yes I can make myself available.  I'll keep you updated.



#14
DarkCentauri777

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Yes I can make myself available.  I'll keep you updated.

Seems to be working after the factory reset



#15
xlr8r

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why is everyone having to do factory resets just to get this router working ???

 

i had to do same straight out of the box. setup and wifi didnt work. factory reset, then it works. We should not be having to do this .

 

clearly a defect somewhere.....?


wwii.jpg

COD WWII STEAM GAMER ID


#16
Netduma Jack

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That's great to hear - I'm glad a factory reset solved the issue :)

 

 

why is everyone having to do factory resets just to get this router working ???

 

i had to do same straight out of the box. setup and wifi didnt work. factory reset, then it works. We should not be having to do this .

 

clearly a defect somewhere.....?

 

Bear in mind that thousands of people now own XR500's - you guys and maybe a couple of others have been the only ones to experience an issue worthy of a factory reset. It's just luck of the draw I'm afraid; the router is actually incredibly stable in comparison to others this close to their launch.


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord


#17
xlr8r

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That's great to hear - I'm glad a factory reset solved the issue :)

 

 

 

Bear in mind that thousands of people now own XR500's - you guys and maybe a couple of others have been the only ones to experience an issue worthy of a factory reset. It's just luck of the draw I'm afraid; the router is actually incredibly stable in comparison to others this close to their launch.

 

Hi Jack

 

given that this isnt the official Netgear support site, its hard really to say just how many people are affected with having to do factory resets. Only Netgear can truly answer that i guess....

 

I would love to know an "accurate" number of just how many XR500's are out there....?  and how many of those needed factory resets to get up and running properly ...?

 

Any word on an "actual" Firmware "update" with something "actually updated" or added ? So far ALL updates have been very minor fixes .....? thanks


wwii.jpg

COD WWII STEAM GAMER ID


#18
Netduma Jack

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Hi Jack

 

given that this isnt the official Netgear support site, its hard really to say just how many people are affected with having to do factory resets. Only Netgear can truly answer that i guess....

 

I would love to know an "accurate" number of just how many XR500's are out there....?  and how many of those needed factory resets to get up and running properly ...?

 

Any word on an "actual" Firmware "update" with something "actually updated" or added ? So far ALL updates have been very minor fixes .....? thanks

 

We're in close partnership with the Netgear support teams, so we know first-hand that any issues requiring a factory reset are thankfully very rare. Our updates so far have ensured the XR500 remains one of the most stable routers available despite having entirely bespoke software. We hope to make it even more stable over time, and once DumaOS is launched for the Netduma R1 we can begin building new features for DumaOS :)


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord


#19
XSXS

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I have owned, a couple of Asus routers and a couple of NG routers and all of them at one point and time needed a factory reset to fix an annoying bug.  Actually for the best results you should always do a factory reset after a firmware upgrade and set the router up from scratch instead of loading your saved settings.






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