Men82 Posted April 7, 2018 Share Posted April 7, 2018 Hey, I have been the owner of the XR500 for a short time. However, I still run into problems. When I try to stream to my phone with youtube, it constantly buffers. Even if I shift the sliders in the QOS section. I would also like to see that the 2.4ghz band can be switched off. I do not think this is possible now. If I compare this router with the R1 that I also have, I find it many times better. Even though it does not have a 5ghz band. I like to stream but if I do a speed test, I will not go above the 25mb dow / up. While I have a 540/540 down / up connection. Is there someone who has also run into these problems? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted April 7, 2018 Administrators Share Posted April 7, 2018 Hi, It sounds like you may have WiFi issues. But first of all, let’s isolate the problem to see if it is this. When you do a speedtest via a wired connection, what speeds to you get? And then what speeds to you get wirelessly? Link to comment Share on other sites More sharing options...
Wally173 Posted April 7, 2018 Share Posted April 7, 2018 You can turn off the 2.4ghz radio. Go to settings, advanced settings, advanced wireless. Uncheck enable wireless radio for the 2.4ghz one and click apply. Link to comment Share on other sites More sharing options...
Men82 Posted April 12, 2018 Author Share Posted April 12, 2018 Hey sorry for the late response but was temporarily absent. wired I get speeds of about 540/545 down / up, wireless approximately around 290/285 down / up. However, I have more problems with the netgear xr500. if you have multiple speed tests wireless then the cpu load increases to 100% and the router reboots itself. I have put this problem at netgear and they are working on it. I have tested this problem several times and came up with the same result every time. So far, my experiences with the netgear xr500 are not really positive. Personally I find the R1 better with my Archer C7 behind for the 5ghz band. This costs almost nothing compared to the xr500. @wally thank you for your reaction regarding the expansion of the 2.4ghz Link to comment Share on other sites More sharing options...
Guest Killhippie Posted April 12, 2018 Share Posted April 12, 2018 Hey sorry for the late response but was temporarily absent. wired I get speeds of about 540/545 down / up, wireless approximately around 290/285 down / up. However, I have more problems with the netgear xr500. if you have multiple speed tests wireless then the cpu load increases to 100% and the router reboots itself. I have put this problem at netgear and they are working on it. I have tested this problem several times and came up with the same result every time. So far, my experiences with the netgear xr500 are not really positive. Personally I find the R1 better with my Archer C7 behind for the 5ghz band. This costs almost nothing compared to the xr500. @wally thank you for your reaction regarding the expansion of the 2.4ghz Are you doing multiple concurrent speed tests? Or one after another? Multiple speeds tests from many wireless units at once may well put any router cpu at 100% causing a reboot I may imagine, I have seen reports of Cisco routers doing that. I would try on my old R7800 but I have passed that on to a good home. I have to say I have no issues with buffering with youtube, and that's running it concurrently on my 4K TV and my iPad. with a 55Mbps down and 17mbps up connection. I have my XR500 set to to only use bufferbloat/QoS when it detects gaming traffic as there is really no need to use it at other times for my usage patterns. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 12, 2018 Administrators Share Posted April 12, 2018 Hey sorry for the late response but was temporarily absent. wired I get speeds of about 540/545 down / up, wireless approximately around 290/285 down / up. However, I have more problems with the netgear xr500. if you have multiple speed tests wireless then the cpu load increases to 100% and the router reboots itself. I have put this problem at netgear and they are working on it. I have tested this problem several times and came up with the same result every time. So far, my experiences with the netgear xr500 are not really positive. Personally I find the R1 better with my Archer C7 behind for the 5ghz band. This costs almost nothing compared to the xr500. @wally thank you for your reaction regarding the expansion of the 2.4ghz Can you share with us the tests you did please? How many concurrent tests were you doing when this occurred? Great advice above also. Link to comment Share on other sites More sharing options...
Men82 Posted April 12, 2018 Author Share Posted April 12, 2018 no I do the speed test separately and not at the same time. But I can expect from a company like netgear that their routers should be able to handle the speeds of fiber internet anyway. You pay a decent amount for the xr500 that it actually can not handle. While my Archer C7 gave no problems in this area. But I'm curious about which solution the helpdesk comes up with. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 12, 2018 Administrators Share Posted April 12, 2018 So you do 1 speedtest.net test? Once finished do another and so on? How many are you doing? It's difficult to advise without knowing exactly what you're doing to cause a reboot. Link to comment Share on other sites More sharing options...
Men82 Posted April 12, 2018 Author Share Posted April 12, 2018 @netduma fraserif I do 2 speed tests with my iphone 6 bv and if they are done eg with my macbook then the router will reboot. i have added 2 speedtest Link to comment Share on other sites More sharing options...
Men82 Posted April 12, 2018 Author Share Posted April 12, 2018 @netduma fraser So you do 1 speedtest.net test? (YES). Once finished do another and so on? (YES). How many are you doing? FOR EXAMPLE 2 ON MY TELEPHONE AND 1 ON MY MACBOOK. During the speed test on the macbook, the router crashes and reboots Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 12, 2018 Administrators Share Posted April 12, 2018 Where you using Smart Connect? If not what WiFi network was each connected to? 2.4Ghz & 2.4Ghz? 2.4Ghz & 5Ghz? 5Ghz & 5Ghz? What channels was the WiFi set to? If you can give me as much info as possible I can try to reproduce it. Though it sounds VERY odd that only two speed tests would cause it to reboot. Link to comment Share on other sites More sharing options...
Men82 Posted April 12, 2018 Author Share Posted April 12, 2018 @netdumafraser What channels was the WiFi set to? (5GHZ-44) (2.4GHZ-AUTO) Smartconnect enabled (YES) I have a bit of trying to fine-tune where things go wrong and that's the most with my macbook. I can not even do a speed test without the reboot. Link to comment Share on other sites More sharing options...
Men82 Posted April 12, 2018 Author Share Posted April 12, 2018 @netdumafraser I can send you some log files if you want? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 12, 2018 Administrators Share Posted April 12, 2018 Great thanks, I’ll try to reproduce that tomorrow. Yes please that would be helpful. Link to comment Share on other sites More sharing options...
Bonesjrw Posted April 13, 2018 Share Posted April 13, 2018 I am really struggling to fine tune my xr500. I am getting 50 or less on download and 5 or less on upload. Do I need to use an either direct into the router to change settings? Link to comment Share on other sites More sharing options...
Men82 Posted April 13, 2018 Author Share Posted April 13, 2018 @netdumafraser Do you have an email address or something similar for me that I can upload to? Post them rather not so online on the topic as there are mac / ip addresses. Link to comment Share on other sites More sharing options...
pollutionblues Posted April 13, 2018 Share Posted April 13, 2018 I am really struggling to fine tune my xr500. I am getting 50 or less on download and 5 or less on upload. Do I need to use an either direct into the router to change settings? Hi, Welcome to the forum. Please create your own thread about your issue. Thanks Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted April 13, 2018 Netduma Staff Share Posted April 13, 2018 I am really struggling to fine tune my xr500. I am getting 50 or less on download and 5 or less on upload. Do I need to use an either direct into the router to change settings? Welcome to the forum! We're happy to assist you though could you please make another thread detailing your issue as much as possible? You'll get much more efficient and fast support that way. Thanks! @netdumafraser Do you have an email address or something similar for me that I can upload to? Post them rather not so online on the topic as there are mac / ip addresses. If you'd like you could email [email protected] with them and we'll take a look and respond here Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Men82 Posted April 16, 2018 Author Share Posted April 16, 2018 @netduma jack ok I have uploaded the last log files to you and hope you can do something with it. slowly begins to become annoying that the router reboots every time. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted April 16, 2018 Netduma Staff Share Posted April 16, 2018 @netduma jack ok I have uploaded the last log files to you and hope you can do something with it. slowly begins to become annoying that the router reboots every time. Your log file has been sent to Fraser and we'll try to see if we can recreate the issue and diagnose it. Thanks for being so helpful! We'll keep you updated. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted April 17, 2018 Share Posted April 17, 2018 no I do the speed test separately and not at the same time. But I can expect from a company like netgear that their routers should be able to handle the speeds of fiber internet anyway. You pay a decent amount for the xr500 that it actually can not handle. While my Archer C7 gave no problems in this area. But I'm curious about which solution the helpdesk comes up with. I can do as many speeds test one after the other without this issue, I have my XR500 set up with separate SSID's for 2.4 and 5Ghz and I have the router set up to use QoS when it detects high priority traffic and I don't get a reboot. Hopefully Fraser will be able to help more. It could be hardware though, so maybe its worth opening up a case with Netegar within the 90 day grace period for technical help. Link to comment Share on other sites More sharing options...
Men82 Posted April 17, 2018 Author Share Posted April 17, 2018 @killhippie I have already tried what you describe. However, the problems are getting worse and reboot now when I turn on my PS4 and my daughter youtube is streaming the return reboot. Now starts really annoying and if it stays that way or can not be solved then I see no other way out than the XR500 to do away ..... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2018 Administrators Share Posted April 17, 2018 @killhippie I have already tried what you describe. However, the problems are getting worse and reboot now when I turn on my PS4 and my daughter youtube is streaming the return reboot. Now starts really annoying and if it stays that way or can not be solved then I see no other way out than the XR500 to do away ..... I'm taking a look at it today, but it does sound like an issue worth taking up with Netgear at the same time. If you login here you'll get a number to call: http://support.netgear.com/ Link to comment Share on other sites More sharing options...
Men82 Posted April 17, 2018 Author Share Posted April 17, 2018 ok super that you can look at the log files. I have already had contact with Netgear and I already have a case running. Their technicians are also working on it Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2018 Administrators Share Posted April 17, 2018 Great I'll keep you updated with my findings, could you keep us up to date with what they say also? Link to comment Share on other sites More sharing options...
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