Agent007pr Posted April 11, 2018 Share Posted April 11, 2018 Hi, welcome to the forum! The advice above is great - please let us know which version you're on. Also please let us know more about your setup like which devices are connected and how, as well as any secondary routers and the model of your ISP modem. Thanks! - ISP Spectrum: Arris TM1602 CM - LAN Ports in Use: Asus XG Station 2, Philips Hue Bridge, Xbox One X - XR500 v2.2.1.10 - IPv6 is off. I'll try to reset to factory defaults. It just seems odd as I did not have this problem when out of box. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 11, 2018 Administrators Share Posted April 11, 2018 - ISP Spectrum: Arris TM1602 CM - LAN Ports in Use: Asus XG Station 2, Philips Hue Bridge, Xbox One X - XR500 v2.2.1.10 - IPv6 is off. I'll try to reset to factory defaults. It just seems odd as I did not have this problem when out of box. It's a random occurrence and is very hard to reproduce so was just random that it's happened now. Link to comment Share on other sites More sharing options...
Agent007pr Posted April 12, 2018 Share Posted April 12, 2018 So... After a full reset, and... the problem is back. Is this something happening to everyone or just a few? If just a few, can't we just get are units exchanged (I know only Netgear can answer)? I switched from a trusty Asus to the XR500 believing I was getting an upgrade but at this point I'd be happy with just being able to have it restart itself on a schedule (it's the only fix I've found). Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 12, 2018 Administrators Share Posted April 12, 2018 Just a few, as I say, I've had it before but it's very random and I haven't had it for a long time. You would have to contact Netgear regarding that if they're unable to fix the issue. I've emailed again asking for instructions for users who are experiencing it so we can collect more information to help with a fix. For now a factory reset is the intermediary fix. GazCBG 1 Link to comment Share on other sites More sharing options...
Agent007pr Posted April 12, 2018 Share Posted April 12, 2018 Just a few, as I say, I've had it before but it's very random and I haven't had it for a long time. You would have to contact Netgear regarding that if they're unable to fix the issue. I've emailed again asking for instructions for users who are experiencing it so we can collect more information to help with a fix. For now a factory reset is the intermediary fix. I don't believe a factory reset each time it happens is a intermediary solution, more like a troubleshooting step. Like I mentioned, it's better to just have the darn thing reboot each day vs factory reset each day. I've opened a ticket with Netgear, w/o opening the tickets they don't have a way to tell how wide spread this is. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 12, 2018 Administrators Share Posted April 12, 2018 Do let us know if they have any further suggestions for you. Link to comment Share on other sites More sharing options...
Fathomless Posted April 17, 2018 Share Posted April 17, 2018 Good Morning, it seems that I have the same issue, for me it happened after firmware update; out of the box router was stable. The key point is stability I cannot tell if I should blame ports, port drivers, or internal xr500 routing, could not find diagnostic tools; the pattern: hard wired devices would not be able to get DHCP address, if static IP assigned it will stop being routed gateway is not pingable , all port lights would be blinking with the same frequency. Reboot fixed it temporarily I guess. ... another issue I am seeing after firmware update that outbound connection would not pass xr500 and Arris sb8200 but still see that inbound traffic was coming, xr500 would report normal DDOS attacks. - sb8200 is just a Modem from diagnostic prospective it was up and running and I do not think it has a firewall like capabilities, Comcast diagnostic page reported that it is healthy as well. - another potential reason for behavior is that Comcast has QOS, and they disabled traffic if they see abnormality from my device, but I do not think they will troubleshoot on their side since SB8200 is not Comcast hardware. I rebooted both devices it helped. Do you guys know what list of drivers new firmware modified, or maybe routing components? I still can return that router, but would like to fix it if possible, IPV6 is/was disabled. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2018 Administrators Share Posted April 17, 2018 I don't know the details of what you asked about, thats more for Developers/Netgear. I would contact Netgear support by logging in and calling: http://support.netgear.com/the more people that do so the faster we can get it resolved! Link to comment Share on other sites More sharing options...
Fathomless Posted April 18, 2018 Share Posted April 18, 2018 I opened the case with Netgear as well, as I correlate some of my issues with firmware update process. Factory default reset might solved the problem for me, but I am not sure how long I have to wait and if/when repro is coming, ... so case was filed preemptively, and to contribute to the volume of the case with Netgear. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Agent007pr Posted April 19, 2018 Share Posted April 19, 2018 I've got my case open and I've sent out debug logs as requested. Now I'm playing the waiting game while I have to reboot the router every day to get the ethernet ports to work again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 19, 2018 Administrators Share Posted April 19, 2018 Thanks for the update. I suspect you've got a faulty unit as that is very unexpected behaviour and that shouldn't happen even once. They will likely give you a replacement! Link to comment Share on other sites More sharing options...
rckrz6 Posted April 19, 2018 Share Posted April 19, 2018 I loose ethernet connection on my xbox x sometimes when i wake it up from sleep mode xbox says theres no network cable connected, i restart the xbox and then i have internet back. I don't have the issue with my PC so im assuming its just a problem with xbox on the latest insider updates. ipv6 is disabled by default Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 19, 2018 Administrators Share Posted April 19, 2018 I loose ethernet connection on my xbox x sometimes when i wake it up from sleep mode xbox says theres no network cable connected, i restart the xbox and then i have internet back. I don't have the issue with my PC so im assuming its just a problem with xbox on the latest insider updates. ipv6 is disabled by default Try it without the instant on feature, that could be causing it Link to comment Share on other sites More sharing options...
K1N6_bo Posted April 20, 2018 Share Posted April 20, 2018 Been using wifi myself with no issues but I can’t even get the ethernet port to work at all for my PS4. Works fine though for my printer and my laptop. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 20, 2018 Administrators Share Posted April 20, 2018 Been using wifi myself with no issues but I can’t even get the ethernet port to work at all for my PS4. Works fine though for my printer and my laptop. I would contact Netgear support if the ethernet port on PS4 works with other routers, it doesn't make any sense why that would occur. Clearly not a faulty port either if other devices work through it Link to comment Share on other sites More sharing options...
K1N6_bo Posted April 21, 2018 Share Posted April 21, 2018 I would contact Netgear support if the ethernet port on PS4 works with other routers, it doesn't make any sense why that would occur. Clearly not a faulty port either if other devices work through it Link to comment Share on other sites More sharing options...
K1N6_bo Posted April 21, 2018 Share Posted April 21, 2018 I would contact Netgear support if the ethernet port on PS4 works with other routers, it doesn't make any sense why that would occur. Clearly not a faulty port either if other devices work through it Link to comment Share on other sites More sharing options...
K1N6_bo Posted April 21, 2018 Share Posted April 21, 2018 Netgear has no clue. Its already the second XR500 that I’ve got and both had issues. Link to comment Share on other sites More sharing options...
Ziltoid Racer Posted April 21, 2018 Share Posted April 21, 2018 ethernet dropping out but wifi staying on is a Virgin Media problem, i have been having this ever since i received the SH3 router, my ethernet drops out 4 - 5 times a day for months and months and months. they (virgin) have no clue whats happening and all the engineers do is replace the SH3, i have replaced every ethernet cable in my house with cat 6a cables and replaced my old powerline units but it still happens. i have the sh3 in modem mode with the R1 running everything, i tested with sh3 in router mode with my laptop connected directly to the sh3 and it still happens. i have reported this to virgin but never get any answers or solutions and this has been going on for a year with my connection and lots of others are in the same situation. Link to comment Share on other sites More sharing options...
GazCBG Posted April 21, 2018 Author Share Posted April 21, 2018 Hi, This has never happened to me and I have used various makes and modes of routers with my SuperHub V3 (aka SH3). I have never had any dropout, unless there is has been an local area fault or a issue at Virgin Media end. I run my SH3 in modem mode, and have done from the begin of having it. I have other friends on Virgin Media up and down the UK, who have a SH3 and they don't have that isse either. One of my friends have also got the R1 and now uses the NetGear XR500, they have never had this issues. ethernet dropping out but wifi staying on is a Virgin Media problem, i have been having this ever since i received the SH3 router, my ethernet drops out 4 - 5 times a day for months and months and months. they (virgin) have no clue whats happening and all the engineers do is replace the SH3, i have replaced every ethernet cable in my house with cat 6a cables and replaced my old powerline units but it still happens. i have the sh3 in modem mode with the R1 running everything, i tested with sh3 in router mode with my laptop connected directly to the sh3 and it still happens. i have reported this to virgin but never get any answers or solutions and this has been going on for a year with my connection and lots of others are in the same situation. Link to comment Share on other sites More sharing options...
Ziltoid Racer Posted April 21, 2018 Share Posted April 21, 2018 Hi, This has never happened to me and I have used various makes and modes of routers with my SuperHub V3 (aka SH3). I have never had any dropout, unless there is has been an local area fault or a issue at Virgin Media end. I run my SH3 in modem mode, and have done from the begin of having it. I have other friends on Virgin Media up and down the UK, who have a SH3 and they don't have that isse either. One of my friends have also got the R1 and now uses the NetGear XR500, they have never had this issues. checkout the virgin media forums there are many many threads and posts about it. not everyone experiences this, you are lucky and just because it does not happen for you or your friends does not mean it does not happen for others. Link to comment Share on other sites More sharing options...
GazCBG Posted April 21, 2018 Author Share Posted April 21, 2018 Hi, I never meant it the way, it not happen for others, I just meant it was not the issue with the router. Link to comment Share on other sites More sharing options...
Fathomless Posted April 21, 2018 Share Posted April 21, 2018 I have my second repro, in my case that was triggered by disconnecting of the router from the modem while troubleshooting modem disconnect issue, i monitor it closely now. You have to file a bug with Netgear! if you face this problem you would not be able to contact default gateway if you have static IP or will not be able getip from the router with hardwired connection. And reboot of the router will fix the bug. - nothing to do with what rg45 cat standard you run, cat 3 should work as well cat6. - if you connect computer with static IP and try to ping default gateway you will fail, in my: ping 192.168.1.1 (if you did not change the network it should be the same) - problem would be fixed by reboot of the router. - it s not hardware related as switch losing ability to route to/from Ethernet ports, cold be layer 3 or layer 2 osi model. - all devices connected to the switch module would be failing at the same time if you have only one device failing you should check that device, probability of single port failure on the switch module of XR500 is low Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted April 21, 2018 Administrators Share Posted April 21, 2018 Thanks Fathom. We’ve let NETGEAR know already and we’ll pass on your information too. Appreciate your help. Link to comment Share on other sites More sharing options...
Fathomless Posted April 22, 2018 Share Posted April 22, 2018 Some how I could not paste the screen shots I did during trouble shooting. I did route print; ipconfig; and ping. If you interested I could send it out. 1. I had laptop connected via wire with disabled WIFI radio. route print; ipconfig with subsequential ping was done 2. while wire connected I enabled WIFI radio, and did route print; ipconfig and ping again 3. rebooted the router and disconnected WIFI did ipconfig and ping to prove that default gateway is pingable I did not see anything in the log files, current router KPIs are insufficient for troubleshooting, so I did not do any captures from the router. Link to comment Share on other sites More sharing options...
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