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Losing Ethernet connection - But Wifi is ok


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#1
GazCBG

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Hi,

I am losing internet connection, on wired equipment by ethernet on 2 computers and 2 consoles (PS4 Pro and Xbox One X).
However I still have Wi-Fi as my Phone and Printer still works.

The only way I can get ethernet connection back is rebooting the XR500.
This has happened multi times, over the last 5 days, a friend also with the same router has had this issue.

This is also happening multi times per day.

I have the latest Firmware for the XR500

I am using Virgin Meida Cable connection, which I have done for a long time.

 

Here is the Log I got from Settings -> Monitoring > Logs before rebooting:
[admin login] from source 192.168.1.3, Saturday, April 07, 2018 11:09:53
[DoS Attack: SYN/ACK Scan] from source: 52.187.128.177, port 80, Saturday, April 07, 2018 11:06:33
[DoS Attack: SYN/ACK Scan] from source: 35.227.211.192, port 80, Saturday, April 07, 2018 11:05:08
[DoS Attack: SYN/ACK Scan] from source: 35.227.211.192, port 80, Saturday, April 07, 2018 11:04:52
[DoS Attack: SYN/ACK Scan] from source: 35.227.211.192, port 80, Saturday, April 07, 2018 11:04:44
[DoS Attack: SYN/ACK Scan] from source: 35.227.211.192, port 80, Saturday, April 07, 2018 11:04:40
[DoS Attack: SYN/ACK Scan] from source: 35.227.211.192, port 80, Saturday, April 07, 2018 11:04:38
[DoS Attack: SYN/ACK Scan] from source: 35.227.211.192, port 80, Saturday, April 07, 2018 11:04:37
[DoS Attack: SYN/ACK Scan] from source: 220.181.57.216, port 80, Saturday, April 07, 2018 10:36:47
[DoS Attack: SYN/ACK Scan] from source: 37.187.158.175, port 40282, Saturday, April 07, 2018 10:35:33
[DoS Attack: SYN/ACK Scan] from source: 37.187.158.175, port 40282, Saturday, April 07, 2018 10:34:50
[UPnP set event: add_nat_rule] from source 192.168.1.2, Saturday, April 07, 2018 10:01:42
[DumaOS] DHCP new lease allocated., Saturday, April 07, 2018 10:01:41
[DumaOS] DHCP new event., Saturday, April 07, 2018 10:01:41
[DHCP IP: 192.168.1.3] to MAC address 4c:66:41:94:15:e1, Saturday, April 07, 2018 10:01:41
[UPnP set event: del_nat_rule] from source 192.168.1.254, Saturday, April 07, 2018 10:01:11
[DoS Attack: SYN/ACK Scan] from source: 220.181.57.216, port 80, Saturday, April 07, 2018 09:14:03
[DoS Attack: SYN/ACK Scan] from source: 220.181.57.216, port 80, Saturday, April 07, 2018 09:10:20
[DoS Attack: ACK Scan] from source: 177.93.106.27, port 36004, Saturday, April 07, 2018 08:53:26
[DoS Attack: SYN/ACK Scan] from source: 220.181.57.216, port 80, Saturday, April 07, 2018 08:52:11
[DoS Attack: SYN/ACK Scan] from source: 220.181.57.216, port 80, Saturday, April 07, 2018 08:43:29
[Time synchronized with NTP server] Saturday, April 07, 2018 08:33:58
[DoS Attack: ACK Scan] from source: 177.93.106.27, port 36004, Saturday, April 07, 2018 08:32:01
[DoS Attack: SYN/ACK Scan] from source: 90.195.172.154, port 80, Saturday, April 07, 2018 08:30:57
[Log Cleared] Saturday, April 07, 2018 08:26:37


 


Regards,

GazCBG


#2
Netduma Admin

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Hi Gaz - sorry to hear of these drops.

Could you first of all make sure you are on the latest version by checking if a firmware update is available in Settings

Then, could you factory reset set your router in Settings > Administration > Backup Settings, then just click erase

Finally, if you have IPv6 enabled, please could you disable it.

Let us know how you get on. Thanks.

#3
sharpz44

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Also make sure you do not have dial on demand set, it should be always on...just in case



#4
GazCBG

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Hi,

 

Just a quick update, not had a chance to factory reset, but change to make sure I had the lastest firmware and turned disabled IPv6 and so far touch wood it been ok.

Will be doing a factory reset next week, so will update you after that.

 

 

 

Also make sure you do not have dial on demand set, it should be always on...just in case

 

I don't have this setting displayed as Does your Internet connection require a login? is set to No.

As Virgin Media is a cable, and not through the phone line.


Edited by GazCBG, 08 April 2018 - 08:39 AM.

Regards,

GazCBG


#5
Netduma Fraser

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Glad to hear it hasn't happened since, do keep us updated!


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#6
K1N6_bo

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I too have this problem. I can never get my ps4 slim to connect to ethernet or 5ghz. 2.4 works just fine. I can’t wrap my head around why. I have the latest firmware, ipv6 is not turned on and I have a cable modem. Any thoughts?

#7
Netduma Fraser

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If that's the only device with the issue it's likely down to that. Make sure the console is connecting with automatic network settings. Have the Geo-Filter disabled also, does that work?


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#8
K1N6_bo

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I will try that and let you know.

Ok so set my ps4 to auto and removed my console from the geo-filter, it still doesn’t work.

#9
Netduma Fraser

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Run through this: https://connection.s.../en_GB#/productand see if that gives you any resolutions for the situation


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#10
K1N6_bo

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Run through this: https://connection.s.../en_GB#/productand see if that gives you any resolutions for the situation


tried this and it said to contact my ISP. theres nothing wrong with my internet. I've tried an older router and it works just fine. when I connect the xr500 it has a problem connecting hardlined.

tried this and it said to contact my ISP. theres nothing wrong with my internet. I've tried an older router and it works just fine. when I connect the xr500 it has a problem connecting hardlined.


oh and also to the 5ghz wifi doesn't work as well. I can only use the 2.4ghz

#11
GazCBG

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Hi,

 

Have you tried a new cat6 Ethernet cable between the PS and the XR500?

 

Thanks.


Regards,

GazCBG


#12
Netduma Fraser

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This doesn't make much sense from a router perspective. I'd recommend contacting Netgears 24/7 Support line as they may have heard of something like this before and will be to do with their Settings. Login here for the number: http://www.netgear.com/support/


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#13
K1N6_bo

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Nope haven’t tried a cat6 and i’ve called netgear in regards to this and they have no clue.

#14
Netduma Fraser

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Do a factory reset on the router then try it again and see if that works


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#15
K1N6_bo

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I have done a factory reset on the first xr500 I bought and got a new xr500. This is the second one i’ve had and both times the hardline hasn’t worked. I’ve also had a netgear rep remote access my laptop and he couldn’t figure it out. The only thing that seems to work is connecting to the 2.4ghz wifi. So far the only thing I haven’t tried is a cat6 ethernet and contacting playstation. I’m sure they would say its either the router or my ISP. The only things I know that i’m 100% sure about is that it isn’t my ISP and it isn’t my playstation. It must be some kind of setting or my ethernet port isn’t compatible with the xr500 (if that makes sense) or I need a cat6 cable.

#16
Netduma Fraser

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The only thing I can think of is that it may not support beamforming or mumimo so disable those for 5Ghz in Settings > Advanced Settings > Advanced Wireless. In terms of ethernet I can't see what that would be, let me research it and get back to you.


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#17
K1N6_bo

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Ok I will try that. Thank you.

#18
K1N6_bo

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So I turned off the beam forming and mumimo no change. I also (just for fun) turned off wmm and that made it worse.

#19
Netduma Fraser

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I wouldn't turn off wmm but how could it make not being able to connect online worse? I'll look into it and see if I can research anything


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#20
K1N6_bo

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Ok. Its a ps4 slim btw

When I turned off wmm I wasn’t able to get an internet connection at all.




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