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High CPU usage and dropped wifi connections


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#1
Gitsum

Gitsum

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Hi, new guy here and new owner of XR500. Got it all set up a couple days ago on a 1gig fiber connection at my house. Connected all of my devices and everything and played around with it for a couple days and here's what I found.

CPU usage averages were between 7 and 8 all the time even if there wasn't much traffic. Seems kind of high compared to my ASUS AC88U which is usually below 1.

I also tried using a couple different routers as media bridge's connected to the XR500 from a building outside my house with a couple other computers connected to them and it would lose the wifi connection between the routers and not reconnect itself automatically. I tried using SmartConnect on and off, unchecking 20/40 coexistance box, and it would still happen after about an hour.

Not sure I'll be keeping this router as I need reliability above all else.

Thanks.



#2
Netduma Fraser

Netduma Fraser

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  • Local time: 07:26 PM

Hey, welcome to the forum!

 

CPU shouldn't be anything to worry about unless it's causing any issues. For both occurrences though make sure you're updated to the latest firmware: http://forum.netduma...ilable-v22110/ 

 

For WiFi if that doesn't fix it you may be better off contacting the Netgear Support line as they'll be better equipped to help you with that as it's either settings or hardware. If you login here you'll get a number for their 24/7 support: http://support.netgear.com/


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
Gitsum

Gitsum

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Thanks but it updated to the 22110 firmware during initial setup. I wonder if the wifi thing is the Broadcom radios in the ASUS routers and the Qualcom in the Netgear don't like each other??



#4
Netduma Fraser

Netduma Fraser

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Thanks but it updated to the 22110 firmware during initial setup. I wonder if the wifi thing is the Broadcom radios in the ASUS routers and the Qualcom in the Netgear don't like each other??

 

I would definitely recommend disabling the WiFi on the Asus, you shouldn't need it if you're doing ISP modem/router > XR500


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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