Jump to content

Welcome to Netduma Forum
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!
Photo

Blocking or Deleting from XR500 problems


  • Please log in to reply
7 replies to this topic

#1
Kahari

Kahari

    Advanced Member

  • Members
  • PipPipPip
  • 37 posts
  • Local time: 05:54 PM
Hey I’ve noticed another PlayStation they isn’t mine under my device mamager. When I try to block it, it doesn’t do anything. When I try to delete it, it says device is currently online and can’t be deleted. What should I do?

#2
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 18,299 posts
  • Local time: 05:54 PM

it could be the same PS4 if its been used on wireless/wired They'd appear as separate devices. Do you have any devices using a Playstation app? Could be its classing that as a PS4. Check the MAC/IPs on the device manager with your devices and you can match them up then rename.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST

World Clock

Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
Kahari

Kahari

    Advanced Member

  • Members
  • PipPipPip
  • 37 posts
  • Local time: 05:54 PM
My PS4 is always wired, and the Mac addresses and IP addresses are completely different. This is the first time I’ve ever seen another Playstation on my device list.

Also I’ve matched up all of my devices and labeled them correctly so I’m pretty sure it’s another PlayStation that isn’t mine.

#4
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 18,299 posts
  • Local time: 05:54 PM

Those details would be different if it switched to wireless anyway. It's highly unlikely a different PS4 has connected to your network, block it and see if anything on your network loses internet.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST

World Clock

Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#5
Kahari

Kahari

    Advanced Member

  • Members
  • PipPipPip
  • 37 posts
  • Local time: 05:54 PM
Ok I’ll try thx.

#6
Kahari

Kahari

    Advanced Member

  • Members
  • PipPipPip
  • 37 posts
  • Local time: 05:54 PM
Also I noticed another firmware update came out. Should I go ahead and download it?

#7
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 18,299 posts
  • Local time: 05:54 PM

If you mean this one http://forum.netduma...ailable-v22110/then yes follow instructions in the topic


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST

World Clock

Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#8
Kahari

Kahari

    Advanced Member

  • Members
  • PipPipPip
  • 37 posts
  • Local time: 05:54 PM
Thx again!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users