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Unable to factory reset


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3 replies to this topic

#1
P00T38801

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For some reason the password to my router has changed ( I didn't change it) & I can't access the interface to do a factory reset... I also can't get it to reset by using the button on the back... 



#2
pollutionblues

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For some reason the password to my router has changed ( I didn't change it) & I can't access the interface to do a factory reset... I also can't get it to reset by using the button on the back...


Do you mean the WiFi password? Or did you set up a password for the interface?

If it’s the WiFi try: netdumar1
The family that slays together stays together

#3
vShikko

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Are you using the R1 or the XR500?

In order to do a hard reset you must hold the pin reset button for minimum 30 seconds.

#4
Netduma Fraser

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Do you have caps lock when trying to enter it in? Resetting via the button at the back you have to hold it longer than you would think otherwise it will just reboot. Hold for 20-30seconds


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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