X5000 - Can't connect over VDSL2 PPPoE (UK)

[Nighthawk Pro Gaming]

Hello,

 

I have the new Netgear XR500 DumaOS powered router having upgrded from a Netduma R1. The unit has had problems since day one and intially refused to establish a internet connection to my ISP with the setup wizard failing everytime. Instead I connected my XR500 to my Netgear DM200 modem in routrer mode. Not wishing to be defeated I tried again to get the XR500 connected directly. This time I set the VLAN tag my ISP requires (101) in Adavanced option, then I went back to Internet settings and tried again. Success, the XR500 connected. 

 

For a few days all was well but the the host filtering stopped working for one of my connected devices. Fraser at Netduma assisted but could not resolve so I restarted the XR500. Since then the XR500 refuses to connect to my ISP. I have tried hard resseting the device and going through all the steps I followed previously to no avail. 

 

If I swap my DM200 back into modem/router mode it works fine with all the same settings. 

If I swap an old Zyxcel router with Vigor modem everything works fine also. 

 

Can anyone help?

 

 

 

 

 

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