Administrators Netduma Fraser Posted May 30, 2018 Administrators Share Posted May 30, 2018 Installed the firmware last night and noticed it was down this morning. Again, had to power cycle to fix it. As above can you do a factory reset to ensure no legacy issues from the previous firmware and see if it continues please Achilles 1 Link to comment Share on other sites More sharing options...
rckrz6 Posted June 1, 2018 Share Posted June 1, 2018 I just wanted to report i haven't had my xbox drop the ethernet connection using instant on since i've installed the test firmware Netduma Jack 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 1, 2018 Administrators Share Posted June 1, 2018 I just wanted to report i haven't had my xbox drop the ethernet connection using instant on since i've installed the test firmware Great to hear that, thank you! Link to comment Share on other sites More sharing options...
minininja Posted June 1, 2018 Share Posted June 1, 2018 Hi i am a new X500 owner in the UK. Is it possible I can have the beta firmware? I too seem to experience physically connected dropouts although I can still access LAN devices when this happens just no internet access but wireless works fine when this happens. So I think I'm experiencing the same issue here, I don't own a Xbox however. My setup. TalkTalk VDSL router acting as a VDSL modem in Bridge Mode > X500 > CAT6 > Netgear 6 port 1GB Switch upstairs > Desktop my NIC's speed & duplex in device manager is set to 1.0 Gbps Full Duplex Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 1, 2018 Administrators Share Posted June 1, 2018 Hi ninja, certainly. I've sent you a PM with the firmware! Link to comment Share on other sites More sharing options...
lushka Posted June 2, 2018 Share Posted June 2, 2018 Greetings! New XR500 user from Russia. Been using it for the last couple of months without any issues. As of yesterday I’ve been getting random disconnects from various multiplayer lobbies (WWII, BF1, Battlefront 2).When this happens my XR500 loses connection to my ISP’s modem. Can I get the above firmware? Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 2, 2018 Administrators Share Posted June 2, 2018 Hi Lushka, welcome to the forum! Great to hear it's being used in Russia! I've sent you the firmware in a PM, hopefully that resolves your issues. Link to comment Share on other sites More sharing options...
rckrz6 Posted June 3, 2018 Share Posted June 3, 2018 xbox dropped ethernet connection today when i turned it on, PC still works fine. Restarted the xbox and its back up and running Im still not convinced thats a router issue might be an xbox issue edit: wanted to also note that the network monitor will not load again, rebooting the router is required Link to comment Share on other sites More sharing options...
Luis_Castillo Posted June 3, 2018 Share Posted June 3, 2018 Same problem here with XR500 my wifi connection disconnects constantly can i have access to the firmware ?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2018 Administrators Share Posted June 3, 2018 xbox dropped ethernet connection today when i turned it on, PC still works fine. Restarted the xbox and its back up and running Im still not convinced thats a router issue might be an xbox issue edit: wanted to also note that the network monitor will not load again, rebooting the router is required If everything else was working then that does indicate the firmware has fixed the wider issue and whats left is a console issue Same problem here with XR500 my wifi connection disconnects constantly can i have access to the firmware ?? Certainly, I've sent you a PM. Luis_Castillo 1 Link to comment Share on other sites More sharing options...
Fathomless Posted June 4, 2018 Share Posted June 4, 2018 Still running debugging firmware, with good results: Uptime: 26 days, 21:23, load average: 4.36, 4.26, 4.21 let me know if you want me to test beta firmware. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
lushka Posted June 4, 2018 Share Posted June 4, 2018 Hi Fraser! Thank you so much for getting back to me. Installed the firmware and no disconnect issues so far. Cheers Hi Lushka, welcome to the forum! Great to hear it's being used in Russia! I've sent you the firmware in a PM, hopefully that resolves your issues. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Achilles Posted June 4, 2018 Author Share Posted June 4, 2018 Have completed a factory reset with the new firmware. Will put Xbox back into Instant On mode and see if I still have the issue. Sounds like people are seeing good results though. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
ruthless J Posted June 5, 2018 Share Posted June 5, 2018 My issue has nothing to do with an xbox, but like a few others I too lose wired connectivity. Looking at logs it is almost always during the DHCP lease change. Happens at completely random times throughout each day. Since the most recent firmware update, as per reading this post, restored to factory and did a clean install of the new firmware and it still disconnected this morning. I have since disabled a few features (also suggest) such as QoS and will continue to see if it happens again. Im curious about this firmware mentioned in previous posts thats suppose to fix this though.. Will update otherwise though. Link to comment Share on other sites More sharing options...
Fathomless Posted June 5, 2018 Share Posted June 5, 2018 The issue might be different in your case. So you loose connection only from one host at the time during lease change? (do you have other devices using the same IP for example static IP?) If you reserve IP address on the router or provide static address to the host would it mitigate connectivity issue? Link to comment Share on other sites More sharing options...
ruthless J Posted June 5, 2018 Share Posted June 5, 2018 Not sure about the host, i dont have a static IP though as comcast only does that with business accounts. Randomly throughout the day the internet will stop for seconds, enough to disrupt local gameplay and just keep going. And, 10/10 times the log only shows the DHCP release or a variety of dos atks and things like that Link to comment Share on other sites More sharing options...
Fathomless Posted June 5, 2018 Share Posted June 5, 2018 I see, that is IP address you acquire from Comcast. Comcast would normally give you IP for 4 days. Does it break every 4 days and do you see ip address switch frequently? Expansion of lease duration should not cause interruption in service. XR500 works as client in this case with Comcast DHCP service, have you contacted Comcast for the service issues? it might be DHCP Server or might be a modem... Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 5, 2018 Administrators Share Posted June 5, 2018 Hi Ruthless and welcome to the forum. Are you just losing wired connections or is your WiFi dropping too? If both, it's likely to be a different issue. Link to comment Share on other sites More sharing options...
ruthless J Posted June 5, 2018 Share Posted June 5, 2018 Just wired, and only on my pc. I left a game i play running on my daughters pc that made clear records of the issue ( because im not very tech savvy ) and her pc is on wifi, and the game was still running this morning, when my pc lost connection. Link to comment Share on other sites More sharing options...
Achilles Posted June 5, 2018 Author Share Posted June 5, 2018 Just a quick update: After installing the new firmware and factory resetting I haven't had any issues yet. It was still working this morning and that is typically when I notice the problem so fingers crossed. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 6, 2018 Administrators Share Posted June 6, 2018 Just wired, and only on my pc. I left a game i play running on my daughters pc that made clear records of the issue ( because im not very tech savvy ) and her pc is on wifi, and the game was still running this morning, when my pc lost connection. I've PM'd you with a firmware to try Link to comment Share on other sites More sharing options...
laforze Posted June 7, 2018 Share Posted June 7, 2018 New owner of the XR500. Didn't really notice this issue until i moved my main rig back to my gaming pc. I was having this issue via wifi, and then proceeded to jump back to hardwire thinking that was the issue (even though, the same wifi adapter worked on other pc). Found I was having the issue via wired connection as well. This happens when both playing bf4, or simply browsing the web. I'd like to try the beta firmware if possible. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 7, 2018 Administrators Share Posted June 7, 2018 New owner of the XR500. Didn't really notice this issue until i moved my main rig back to my gaming pc. I was having this issue via wifi, and then proceeded to jump back to hardwire thinking that was the issue (even though, the same wifi adapter worked on other pc). Found I was having the issue via wired connection as well. This happens when both playing bf4, or simply browsing the web. I'd like to try the beta firmware if possible. Hey, welcome to the forum! I've sent you a PM with the firmware, hopefully that resolves your issue. Link to comment Share on other sites More sharing options...
laforze Posted June 7, 2018 Share Posted June 7, 2018 Hey, welcome to the forum! I've sent you a PM with the firmware, hopefully that resolves your issue. Thank you. I saw your pm and replied. I'm going to see if I have time to update it at lunch. I didn't have any issues dropping when I was using my 2200g. However, when i swapped computers and started playing on my 1700, that's when i started to notice the dropping. Both Wifi and hard wired. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Achilles Posted June 8, 2018 Author Share Posted June 8, 2018 So since I'm moving soon, I disconnected the router entirely yesterday and took it to the new place in case the technician needed it. However are reconnecting the router I've had it disconnect on me twice. This was after 2 days and no issue. Link to comment Share on other sites More sharing options...
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