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Achilles

Random disconnects with wired connection

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Morning all. 

So I setup my router, I am currently on Sky Q. and have put address reservation in my Sky Q router and marked it as a DMZ. I connect my XR500 to Sky did the setup and it found a connection.. (Brilliant) I now have a disconnect issue every few mins on wired and wireless. 

can anyone suggest how to get round this. 

Help would be appreciated 

Thanks

Kevin 

 

Ps 

I have reset the Router after a firmware update seems to be running smoothly at the moment 

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Hi Kevin - it shouldn't be disconnecting at all. Let us know how it performs now it appears to have settled.

One useful thing to do if it does disconnect, is to connect to your Sky router and check you can get Internet through there. That will show whether your whole Internet is down, or just your XR500.

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