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Internet May Not Be Working


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Just purchased the XR500 through Amazon, got it configured.  Wired devices are working great, however some wireless devices such as the Amazon Fire TV and my Dell Inspiron 5970 (2015 model year) laptop will not see the 5G band.  Additionally, none of our Samsung Phones which were working fine on the previous Netgear R7000 router, no longer work on the XR500. They receive an IP address but can't get online.  I've reset the phones and firmware, that hasn't worked.  The XR500 has the latest firmware update but the issue remains... Is there a fix to this?  Is this similar to what has happened with the Orbi devices?

 

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