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Netduma R1 BROKEN - disconnects after 10-30 minutes of gaming via wired - Any warranty replacement?


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#1
electoblaze

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This is kinda a long shot but I’m hoping there’s a way I can get a replacement netduma r1 router since I bought it less than 2 years ago, it’s already crapped out on me and they are not that cheap to begin with.

Problems started happening this Saturday, February 10th. I usually play call of duty ww2 just fine but on that day I played for less than half an hour before I got disconnected and then got a “DNS error” when I tried to reconnect. Both Ethernet and WiFi went down so no internet for the home and family. I tried ALL the troubleshooting steps. Tried resetting the router and modem at the same time (turn on and off as well as reset from within the router settings.) Tried resetting the modem first followed by the router and vice versa. As a last resort, I tried wiping my r1 to factory default settings, renaming it and changing the password. Still died within 30 minutes.

Then we brought out a replacement router (different brand) and internet is now up 24/7. Furthermore, called my internet provider (Spectrum) and they confirmed service was online for everybody else. So if this doesn’t prove we isolated the r1 router as the issue, I don’t know what else will!

The problem? I purchased it new from amazon on 8/28/2016.....can I get a free replacement under some type of warranty or quality guarantee? If not, unfortunately, I’ll probably need to just throw it in the trash since it’s clearly broken.

#2
iAmMoDBoX

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This is kinda a long shot but I’m hoping there’s a way I can get a replacement netduma r1 router since I bought it less than 2 years ago, it’s already crapped out on me and they are not that cheap to begin with.

Problems started happening this Saturday, February 10th. I usually play call of duty ww2 just fine but on that day I played for less than half an hour before I got disconnected and then got a “DNS error” when I tried to reconnect. Both Ethernet and WiFi went down so no internet for the home and family. I tried ALL the troubleshooting steps. Tried resetting the router and modem at the same time (turn on and off as well as reset from within the router settings.) Tried resetting the modem first followed by the router and vice versa. As a last resort, I tried wiping my r1 to factory default settings, renaming it and changing the password. Still died within 30 minutes.

Then we brought out a replacement router (different brand) and internet is now up 24/7. Furthermore, called my internet provider (Spectrum) and they confirmed service was online for everybody else. So if this doesn’t prove we isolated the r1 router as the issue, I don’t know what else will!

The problem? I purchased it new from amazon on 8/28/2016.....can I get a free replacement under some type of warranty or quality guarantee? If not, unfortunately, I’ll probably need to just throw it in the trash since it’s clearly broken.

 

When the internet goes down do you hear the router beep as if it was being powered on?


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#3
BIG__DOG

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try reinstalling the firmware.



#4
purpleandgold33

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This is kinda a long shot but I’m hoping there’s a way I can get a replacement netduma r1 router since I bought it less than 2 years ago, it’s already crapped out on me and they are not that cheap to begin with.

Problems started happening this Saturday, February 10th. I usually play call of duty ww2 just fine but on that day I played for less than half an hour before I got disconnected and then got a “DNS error” when I tried to reconnect. Both Ethernet and WiFi went down so no internet for the home and family. I tried ALL the troubleshooting steps. Tried resetting the router and modem at the same time (turn on and off as well as reset from within the router settings.) Tried resetting the modem first followed by the router and vice versa. As a last resort, I tried wiping my r1 to factory default settings, renaming it and changing the password. Still died within 30 minutes.

Then we brought out a replacement router (different brand) and internet is now up 24/7. Furthermore, called my internet provider (Spectrum) and they confirmed service was online for everybody else. So if this doesn’t prove we isolated the r1 router as the issue, I don’t know what else will!

The problem? I purchased it new from amazon on 8/28/2016.....can I get a free replacement under some type of warranty or quality guarantee? If not, unfortunately, I’ll probably need to just throw it in the trash since it’s clearly broken.

I have spectrum and had this same problem. Dude its your modem. When they came out and gave me a new modem I didn't have the problem anymore. Better yet go buy your own. I just bought one 2 days ago tp-link tc 7610. It is night and day difference in cod for me. Stablized my connection!



#5
Netduma Jack

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This is kinda a long shot but I’m hoping there’s a way I can get a replacement netduma r1 router since I bought it less than 2 years ago, it’s already crapped out on me and they are not that cheap to begin with.

Problems started happening this Saturday, February 10th. I usually play call of duty ww2 just fine but on that day I played for less than half an hour before I got disconnected and then got a “DNS error” when I tried to reconnect. Both Ethernet and WiFi went down so no internet for the home and family. I tried ALL the troubleshooting steps. Tried resetting the router and modem at the same time (turn on and off as well as reset from within the router settings.) Tried resetting the modem first followed by the router and vice versa. As a last resort, I tried wiping my r1 to factory default settings, renaming it and changing the password. Still died within 30 minutes.

Then we brought out a replacement router (different brand) and internet is now up 24/7. Furthermore, called my internet provider (Spectrum) and they confirmed service was online for everybody else. So if this doesn’t prove we isolated the r1 router as the issue, I don’t know what else will!

The problem? I purchased it new from amazon on 8/28/2016.....can I get a free replacement under some type of warranty or quality guarantee? If not, unfortunately, I’ll probably need to just throw it in the trash since it’s clearly broken.

 

Hi, welcome to the forum! Please let us know whether the R1 beeps when this occurs - it could potentially be a power supply / overheating problem causing the R1 to reset. Likewise, if you have another modem to try out I'd recommend doing so.


Technical support:

 

Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

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#6
electoblaze

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Hey guys, yes, it does beep when I power it on and off. I’ve tried resetting both the router and the modem by turning them off and on again and my router beeps but the connection still cuts off not long after I start playing cod.

#7
Netduma Fraser

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Hey guys, yes, it does beep when I power it on and off. I’ve tried resetting both the router and the modem by turning them off and on again and my router beeps but the connection still cuts off not long after I start playing cod.

 

They mean when the internet goes out does the router beep? If it does that signifies that it's rebooting itself because of a overheating or power issue. Make sure it's not on a carpet or a surface that would allow it to become too hot. Make sure it's not plugged into an extension cable but instead directly into an outlet. Also upgrade to the latest version here: https://www.dropbox....-03-6j.sig?dl=0

 

Unfortunately warranty is only for a year but hopefully we can get this resolved.


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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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