Saaa Posted February 8, 2018 Share Posted February 8, 2018 Hi, I'm encountering a few issues while i'm trying to use my R1. When i bought it nearly 2 months ago it was working properly, untill after a few days i had no upload speed. I needed to to 4, 5, sometimes more reboots to get it running again. This happens every couple days and i have to do the reboots again... Right now i have the idea that the host filtering and the congestion control aren't doing their job anymore. I get connected to players with yellow or red connection bars immediatly, a while ago it could take 5min or more to find a game... Whatever i do with the congestion control, it will allways give me the same down and upload speeds. Could it be that my R1 is defective or that the software is corrupted? Is it possible to reinstall the software? Kind regards Link to comment Share on other sites More sharing options...
BIG__DOG Posted February 8, 2018 Share Posted February 8, 2018 yes, you can reinstall the software http://wiki.netduma.com/doku.php?id=manual_update . Before doing that and doing reboots try a factory reset by using the pinhole at the rear of the R1 rather than the gui button in the browser. B.D Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 9, 2018 Netduma Staff Share Posted February 9, 2018 Hi, I'm encountering a few issues while i'm trying to use my R1. When i bought it nearly 2 months ago it was working properly, untill after a few days i had no upload speed. I needed to to 4, 5, sometimes more reboots to get it running again. This happens every couple days and i have to do the reboots again... Right now i have the idea that the host filtering and the congestion control aren't doing their job anymore. I get connected to players with yellow or red connection bars immediatly, a while ago it could take 5min or more to find a game... Whatever i do with the congestion control, it will allways give me the same down and upload speeds. Could it be that my R1 is defective or that the software is corrupted? Is it possible to reinstall the software? Kind regards Hi, welcome to the forum! As above you could try a factory reset by pressing the RES button on the back of the router for around 30 seconds. You should see the lights change and the router will make a 'beep' sound indicating that the reset was successful. I've never heard of the Geo-Filter breaking over time, so that one we can probably solve right now. If you set your Distance to 1000km, your Ping Assist to 0ms and turn on Strict Mode, do you then connect to only hosts within your radius? If the game is taking ages to connect you, it could be a NAT issue. Try running a network test on your console and see what your NAT type is. For your speeds, try these settings: - If less than 50mbps, Pre-emptive Algorithm. If more, Reactive Algorithm - 100% anti-flood - Put your device in Hyper Traffic (in Congestion Control) - Share excess enabled - Reset device prioritisation & apply - Enable UPnP and remove any Port Forwarding rules - Disable deep packet in misc - Disable IPv6 in misc, LAN and WAN - Enable turbo mode if over 120mbps - Enable super turbo mode if over 300mbps - Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds. - Do an Internet Diagnosis test Link to comment Share on other sites More sharing options...
Saaa Posted February 9, 2018 Author Share Posted February 9, 2018 Hi, welcome to the forum! As above you could try a factory reset by pressing the RES button on the back of the router for around 30 seconds. You should see the lights change and the router will make a 'beep' sound indicating that the reset was successful. I've never heard of the Geo-Filter breaking over time, so that one we can probably solve right now. If you set your Distance to 1000km, your Ping Assist to 0ms and turn on Strict Mode, do you then connect to only hosts within your radius? If the game is taking ages to connect you, it could be a NAT issue. Try running a network test on your console and see what your NAT type is. For your speeds, try these settings: - If less than 50mbps, Pre-emptive Algorithm. If more, Reactive Algorithm - 100% anti-flood - Put your device in Hyper Traffic (in Congestion Control) - Share excess enabled - Reset device prioritisation & apply - Enable UPnP and remove any Port Forwarding rules - Disable deep packet in misc - Disable IPv6 in misc, LAN and WAN - Enable turbo mode if over 120mbps - Enable super turbo mode if over 300mbps - Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds. - Do an Internet Diagnosis test Hi Jack, Thank you for this information but i tried all of those things you said above. I've read about it in other topics but they didn't work. I've done so many factory resets and reboots, adjusting settings. I just feel like something is corrupted. I'm gonna try to reinstall the software and see what happens. I'll keep you posted. Link to comment Share on other sites More sharing options...
Saaa Posted February 9, 2018 Author Share Posted February 9, 2018 Just tried a factory reset with the RES button, doesn't work, i'm pretty sure i pressed it longer than 30sec. going to try to reinstall, i hope i won't brick the router... Link to comment Share on other sites More sharing options...
Saaa Posted February 9, 2018 Author Share Posted February 9, 2018 Upgrade failed, firmware is already installed. Getting a little bit frustrated now. Any suggestions? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 9, 2018 Netduma Staff Share Posted February 9, 2018 Upgrade failed, firmware is already installed. Getting a little bit frustrated now. Any suggestions? Don't worry - if it is proven that your router has malfunctioned, you are within warranty. I believe this could still be solved though. Try upgrading to 1.03.6j using the instructions found here: http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036j/, and also please take a look at this guide and provide the screenshots requested in it: http://support.netduma.com/support/solutions/articles/16000022425-lag-support-instructions-to-post-on-the-forum- Link to comment Share on other sites More sharing options...
Saaa Posted February 9, 2018 Author Share Posted February 9, 2018 Don't worry - if it is proven that your router has malfunctioned, you are within warranty. I believe this could still be solved though. Try upgrading to 1.03.6j using the instructions found here: http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036j/, and also please take a look at this guide and provide the screenshots requested in it: http://support.netduma.com/support/solutions/articles/16000022425-lag-support-instructions-to-post-on-the-forum- Hi Jack, i'm already using 1.03.6j so i can't upgrade. i will take the screenshots later this evening... Link to comment Share on other sites More sharing options...
Saaa Posted February 9, 2018 Author Share Posted February 9, 2018 screenshot of internet diagnosis http://forum.netduma.com/uploads/images/1518202299-U25700.jpg screenshot of host filtering http://forum.netduma.com/uploads/images/1518202494-U25700.jpg screenshot of geo-filter http://forum.netduma.com/uploads/images/1518202538-U25700.jpg screenshot of CC http://forum.netduma.com/uploads/images/1518202615-U25700.jpg screenshot of ping graph http://forum.netduma.com/uploads/images/1518202660-U25700.jpg I did pay for my internet for sure. My devices are connected with a wire. I connected to a game of COD WW2, this game was played by me and 11 other players. On the geo-filter map you can see there are only 2 potential host. On the ping graph there are the ping results of 4 other players, i'm a little confused here... During this game the bars were green but i've had yellow and red bars from players outside the "radius". In theory i have a 100/10 internet connection, my actual speeds are 90/9 download/upload As you can see on the CC screenshot my device prioritisation is set at 50/50 so my upload speed should be between 4mbps and 5mbps. Here are 2 screenshots of speedtests, they were made wright after eachother showing not the results there should be. http://forum.netduma.com/uploads/images/1518204117-U25700.jpg http://forum.netduma.com/uploads/images/1518204330-U25700.jpg i hope you guys know what's going on... Link to comment Share on other sites More sharing options...
pollutionblues Posted February 9, 2018 Share Posted February 9, 2018 screenshot of internet diagnosis http://forum.netduma.com/uploads/images/1518202299-U25700.jpg screenshot of host filtering http://forum.netduma.com/uploads/images/1518202494-U25700.jpg screenshot of geo-filter http://forum.netduma.com/uploads/images/1518202538-U25700.jpg screenshot of CC http://forum.netduma.com/uploads/images/1518202615-U25700.jpg screenshot of ping graph http://forum.netduma.com/uploads/images/1518202660-U25700.jpg I did pay for my internet for sure. My devices are connected with a wire. I connected to a game of COD WW2, this game was played by me and 11 other players. On the geo-filter map you can see there are only 2 potential host. On the ping graph there are the ping results of 4 other players, i'm a little confused here... During this game the bars were green but i've had yellow and red bars from players outside the "radius". In theory i have a 100/10 internet connection, my actual speeds are 90/9 download/upload As you can see on the CC screenshot my device prioritisation is set at 50/50 so my upload speed should be between 4mbps and 5mbps. Here are 2 screenshots of speedtests, they were made wright after eachother showing not the results there should be. http://forum.netduma.com/uploads/images/1518204117-U25700.jpg http://forum.netduma.com/uploads/images/1518204330-U25700.jpg i hope you guys know what's going on... The reason you are seeing higher speeds with device prioritisation set like that is because of share excess. Share excess makes sure that if a device has been allocated an amount, say 50% but it is only using 10%, then other devices will be able to use that bandwidth unless the device which it is allocated to needs it. If you wanted each device to have 50% of your bandwidth you would have to disable share excess. This is not recommended. A better solution would be to reset device prio and set your congestion control sliders to 70/70. This will eliminate any local congestion on your network. As for your geofilter, you are connected to a dedicated server (it is incorrectly located on the map and has been found by ping assist) sometimes all players do not show on the map when you are connected to a dedicated server. The 'peer ping' bars are only for P2P games, they don't work very well for dedicated servers. The geofilter does not stop players with outside the radius from joining the server/host you are connected to, it only filters what server/host you connect to. Link to comment Share on other sites More sharing options...
Saaa Posted February 10, 2018 Author Share Posted February 10, 2018 The reason you are seeing higher speeds with device prioritisation set like that is because of share excess. Share excess makes sure that if a device has been allocated an amount, say 50% but it is only using 10%, then other devices will be able to use that bandwidth unless the device which it is allocated to needs it. If you wanted each device to have 50% of your bandwidth you would have to disable share excess. This is not recommended. A better solution would be to reset device prio and set your congestion control sliders to 70/70. This will eliminate any local congestion on your network. As for your geofilter, you are connected to a dedicated server (it is incorrectly located on the map and has been found by ping assist) sometimes all players do not show on the map when you are connected to a dedicated server. The 'peer ping' bars are only for P2P games, they don't work very well for dedicated servers. The geofilter does not stop players with outside the radius from joining the server/host you are connected to, it only filters what server/host you connect to. Ok,this makes sense, thanks a lot. What about my upload speed that suddenly drops after a few days. I'm searching for a solution for this since i bought the R1 2 months ago, the only thing that works is to reboot/factory reset mutiple times... What could be conflicting? Link to comment Share on other sites More sharing options...
pollutionblues Posted February 10, 2018 Share Posted February 10, 2018 Reset distribution on both upload and download in device prio and see if that stops your upload speed dropping, make sure your Congestion Control sliders are both set to 100% when you run any speed tests (from a wired PC) and that no other devices are using upload at the time of the test, you can check if anything is using bandwidth in the Network Monitor. If your upload speed drops again can you connect directly to your modem and test the speed again to rule out your ISP being at fault. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 10, 2018 Administrators Share Posted February 10, 2018 Hi Saaa, Please could you try PollutionBlues advice. If this does not fix the issue then let us know we can arrange a 1-1 with tech support. If the unit is faulty, we will arrange an immediate replacement. Thanks. Link to comment Share on other sites More sharing options...
Saaa Posted February 10, 2018 Author Share Posted February 10, 2018 Reset distribution on both upload and download in device prio and see if that stops your upload speed dropping, make sure your Congestion Control sliders are both set to 100% when you run any speed tests (from a wired PC) and that no other devices are using upload at the time of the test, you can check if anything is using bandwidth in the Network Monitor. If your upload speed drops again can you connect directly to your modem and test the speed again to rule out your ISP being at fault. I already tested this, when i connect to my modem my speeds are normal 90/9 download/upload. I've never had this issue untill i connected the R1 so something is going wrong but i can't figure it out. Link to comment Share on other sites More sharing options...
pollutionblues Posted February 10, 2018 Share Posted February 10, 2018 I already tested this, when i connect to my modem my speeds are normal 90/9 download/upload. I've never had this issue untill i connected the R1 so something is going wrong but i can't figure it out. Has your upload speed dropped again since you reset device prio? What device are you using to test? It’s very strange that your upload speed would drop after a few days but don’t worry, the Netduma team will get your issue sorted one way or another. Link to comment Share on other sites More sharing options...
Saaa Posted February 10, 2018 Author Share Posted February 10, 2018 Has your upload speed dropped again since you reset device prio? What device are you using to test? It’s very strange that your upload speed would drop after a few days but don’t worry, the Netduma team will get your issue sorted one way or another. Believe me, i've tried this several times and yes, they will sort it out i'm sure... pollutionblues 1 Link to comment Share on other sites More sharing options...
Saaa Posted February 10, 2018 Author Share Posted February 10, 2018 Hi Saaa, Please could you try PollutionBlues advice. If this does not fix the issue then let us know we can arrange a 1-1 with tech support. If the unit is faulty, we will arrange an immediate replacement. Thanks. Hi, I need a 1-1, my upload speed dropped once again while i was playing. My download speed is terrible too this time, this isn't Always like that, download is consistence most of the time. I've made some screenshots. Screenshot speedtest before upload http://forum.netduma.com/uploads/images/1518294614-U25700.jpg Screenshot speedtest after upload http://forum.netduma.com/uploads/images/1518294684-U25700.jpg screenshot speedtest connected to modem http://forum.netduma.com/uploads/images/1518294741-U25700.jpg Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 10, 2018 Administrators Share Posted February 10, 2018 Hi, I need a 1-1, my upload speed dropped once again while i was playing. My download speed is terrible too this time, this isn't Always like that, download is consistence most of the time. I've made some screenshots. Screenshot speedtest before upload http://forum.netduma.com/uploads/images/1518294614-U25700.jpg Screenshot speedtest after upload http://forum.netduma.com/uploads/images/1518294684-U25700.jpg screenshot speedtest connected to modem http://forum.netduma.com/uploads/images/1518294741-U25700.jpg Hi Saaa - sorry to hear this. Two questions 1. Are you doing the tests wired on the R1? 2. What time zone are you in and what times are easiest for you for a 1-1 Thanks. Link to comment Share on other sites More sharing options...
Saaa Posted February 10, 2018 Author Share Posted February 10, 2018 Hi Saaa - sorry to hear this. Two questions 1. Are you doing the tests wired on the R1? 2. What time zone are you in and what times are easiest for you for a 1-1 Thanks. Hi, Yes, everything is connected with a wire. I live in Belgium so my time zone is CET When are you available? Next week i have to work from 14h PM untill 22H PM. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 10, 2018 Administrators Share Posted February 10, 2018 Hi, Yes, everything is connected with a wire. I live in Belgium so my time zone is CET When are you available? Next week i have to work from 14h PM untill 22H PM. Thanks - would a weekday at 13pm work? Alternatively, we could probably do after 22pm. Link to comment Share on other sites More sharing options...
Saaa Posted February 10, 2018 Author Share Posted February 10, 2018 Thanks - would a weekday at 13pm work? Alternatively, we could probably do after 22pm. no,i go to work at 13pm. (40min drive) i know it's Sunday but what about tommorow? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 10, 2018 Administrators Share Posted February 10, 2018 Ok - Fraser, our best at support, will be online tomorrow so can confirm a time with you. Are there times tomorrow you cannot do? Link to comment Share on other sites More sharing options...
Saaa Posted February 10, 2018 Author Share Posted February 10, 2018 Ok - Fraser, our best at support, will be online tomorrow so can confirm a time with you. Are there times tomorrow you cannot do? From 12.30pm untill 14u30pm CET i'm not available, Going to bed now, i'll check tomorrow morning... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 11, 2018 Administrators Share Posted February 11, 2018 2pm GMT/3pm CET? Link to comment Share on other sites More sharing options...
Saaa Posted February 11, 2018 Author Share Posted February 11, 2018 2pm GMT/3pm CET? Hi Frazer, just got home, i'm ready whenever you are... Link to comment Share on other sites More sharing options...
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