Netgear Nighthawk XR500 slow speeds

[Nighthawk Pro Gaming]

 

We recently purchased a XR500 and after setting it up with the aid of he only video currently available on youtube (Thank you Sim) we are now finding that our 2 hardlined devices are seriously not getting any speed. So let me elaborate on this a bit, we have the router connected and from that we run 2 CAT 6a cables out the back, 1 to my laptop and 1 to our xbox one, when we first got the router the xbox was showing download speeds of 380mbps and my laptop being an old girl was pulling in about 175mbps. Here we are several days later and many visits from our internet providers tech guys and they keep saying the same thing, we show you getting 524mbps but we are like...umm nope! Now the weird thing is I can do a speedtest on my Note 8 and sure enough I pull 383mbps, but go back to the hardwired devices and the speed is trash. It has to be something in the settings and honestly I do not know enough to try and figure out what we did other than to do a master reset on this thing, that is not something I really want to do. I have checked out cables and it is not that, we even bought a new one for the sake of arguement and still the same trash speeds.

 

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